Status: Non Exempt Hourly
Supervisor: Shift Manager
Job Classification: Food Service
To greet and engage every guest with a friendly smile and seat then in a timely, courteous manner.
Age Requirement: 16 years old
No experience required.
Preferred individuals have experience providing excellent guest service in a service environment.
Positively and politely engage guests and provides excellent Service with the Guest as the #1 priority.
Achieves guest satisfaction through communication, interaction and coordination with all departments. Support all fellow crew member’s efforts and treats each other with
the mutual respect necessary to promote a pleasant and efficient working environment.
Maintain a clean and professional appearance that reflects the Marzoni’s brand and culture.
Comply with all Marzoni’s quality, service, operational, safety and sanitation standards.
Ensures 100% order accuracy by actively listening to the guest and repeating the order back.
Ensures accuracy by properly taking and packaging of To Go orders, courteous and
efficient use of phone system, pager system, guest seating and server rotation.
Special Guest Interaction
Provides a sincere personal greeting to guests and makes them feel welcome. Seats
guests in a timely, warm, and genuine manner in an appropriate area in the restaurant. Provides guest with information to enhance their dining experience.
Ensures that all guests are promptly greeted and taken care of. Is attuned to guest’s
special needs and requests. Is aware of dining room logistics and makes decisions based on guest satisfaction. Informs and educates guests of daily features.
Makes sure guests are acknowledged immediately and are seated as quickly as possible.
Responds to guests question and concerns immediately. Resolve guest complaints
effectively by actively listening, reading body language and responding quickly to
concerned guests. In appropriate cases, knows when to get management involved. Takes control of each guest interaction.