Guest Service Ambassadors are responsible for maintaining the entrance/exit of the park. They are the first and last point of contact for our guests. We are looking for friendly applicants with a positive attitude and the ability to work well under pressure. Must be 15 years of age or older to apply.
DUTIES AND RESPONSIBILITIES
• Sell tickets and/or passes to customers
• Accepts payment for transactions while abiding by all cash flow procedures
• Ensure all guests who enter the park have valid admission tickets or season passes; if not, direct them to the appropriate place
• Bag check upon entry of guests
• Provide directional assistance as guests are entering the park
• Smile and greet customers in a welcoming manner
• Answer phone calls including providing general knowledge of the park to callers
• Resolves guest complaints within scope of authority, otherwise refer the matter to the supervisor/manager on duty
• Maintain a clean and safe work environment
• Attends staff meetings and other meetings as requested
• Perform all other duties as requested
QUALIFICATIONS
Skills
• Possess basic computer and POS system abilities
• Basic problem solving and decision-making skills
Abilities
• Must be able to communicate effectively with the public and other team members in verbal and written form
• Must be able to maintain a positive/friendly attitude
• Ability to work independently or with a team
• Follow and enforce all waterpark standards
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job the associate is regularly required to sit, stand, walk, talk, and hear. The employee frequently is required to reach with hands and arms. The employee is regularly required to walk and stoop, kneel, crouch.
The associate must regularly lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
While performing the duties of this job, the associate is regularly exposed to wet and or humid conditions; outside weather conditions and extreme heat. The noise level in the work environment is usually moderate.
DISCLAIMER
This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
Due to the cyclical nature of the industry, employees may be required to work varying schedules to reflect the business needs of the waterpark including weekends & holidays.
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