VGS is looking for experienced contact center skilled, full-time at-home, inbound benefit support representatives handling calls from TRICARE callers for our next new hire class starting April 22, 2024.
Only candidates living in Alabama, Georgia, Kentucky, New Mexico, North Carolina, Oklahoma, South Carolina, Texas, and Southern Virginia should apply. Perferred candidates will have call center or customer service experience. Retired Veterans, and Military Spouses are ideal for this role given the military benefits nature of the training and calls from TRICAE covered beneficiaries.
If you are looking for long term employment as an employee (not contractor, not seasonal), full-time, with seven weeks paid training, supporting callers that simply have questions about Veteran healthcare provided by TRICARE, you are encouraged to apply. Our positions provide eleven (11) paid holidays, paid time off benefits, healthcare, long and short time disability, term life, and 401K benefits..
Highly successful candidates will need recent at-home call center support with a history of having calls scored for quality and excellent attendance. We will conduct a pre-employment background checks and validate you are a citizen of the United States.
Your PC or Laptop is used in this role and must be connected via wired connection to your home internet service and you must be able to connect to the client environment within five (5) minutes. We will supply additional equipment to make your home office comply with our caller security requirements.
Our next class begins April 22, 2024 and our pre-interview sessions begins the last week of March.
Join us in our quest to deliver unparalleled support to those who have done so much for our country – our military and their families!
The Opportunity
Primary duties may include, but are not limited to:
•Responds to caller questions via telephone and written correspondence regarding benefits, contracts, eligibility, and claims.
•Successfully complete five weeks of paid new hire training and perform duties taught in virtual (at-home) training.
•Operate a PC to obtain and extract information, documents information, activities and changes in the database.
•Thoroughly documents inquiry outcomes for accurate tracking and analysis.
•Coordinates with various functions within team to ensure Tri-care member requests and questions are handled and in a timely manner.
•Working with the support of a virtual (at-home) supervisor, receives and place follow-up telephone calls / e-mails to answer questions and when necessary, escalate complex requests to senior team members or supervisors.
•Seeks, understands, and responds to the needs and expectations of internal and external customers in a manner that meets quality, member experience, and first-time issue resolution objectives.
•Proven ability to work from home offices Monday through Friday, between the hours of 8:00 AM to 7:00 PM Eastern Time.
•Prior customer service experience is desirable, preferably in a call-center environment handling inbound calls, e-mail, and chat.
•A genuine desire to support customers with the highest level of quality, customer experience, and accuracy.
• Proactively manage issues that prevent your ability to maintain a productive work environment (e.g., local internet issues that impacts your ability to maintain the required connectivity).
The Pay
While in training you are paid a a flat rate. After after completing the training, the pay increases. After 60 days employment you are eligible for benefits medical, dental, vision, FSA, 401K, and paid time off benefits. If you already have medical benefits you want to keep it, you can and allocate your benefit dollars elsewhere.
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