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Title

IT Engineer  

About the Organization ABOUT AREA15





AREA15, recently named one of USA Today's Top Workplaces, represents the world's first purpose-built immersive entertainment district offering live events, distinctive attractions, interactive art installations, extraordinary design elements, unique retail, ground-breaking technology, bars and eateries and much more. AREA15's curated mix of dynamic destinations-including LIFTOFF Bar and Ride, Asylum Bar & Arcade, Meow Wolf's Omega Mart, Illuminarium, Dueling Axes, Five Iron Golf, Kaia, The Beast, Wink World, Museum Fiasco, Virtualis VR and many more-represents what's next in experiential entertainment. With a robust, ever-changing roster of concerts, events, immersive art exhibitions, out-of-this-world nightlife and boundary-pushing production shows, AREA15 attracts visitors of all ages. Expanding across 20 acres in Las Vegas, AREA15 will soon welcome even more immersive destinations, including the John Wick Experience and Universal Destinations & Experiences' new, year-round horror entertainment experience Horror Unleashed.





Follow on Instagram, Facebook and Twitter: @AREA15Official; and YouTube: AREA15. Hashtag: #AREA15.





AREA15 is an equal opportunity employer and values diversity. We are committed to complying with all federal, state and local laws providing equal opportunities and all other employment laws and regulations.


 
Position IT Engineer  
Description

Join the immersive world of ART, MUSIC & AMUSEMENT at AREA15, where the boundaries between reality and limitless creativity blur. Welcome to the "What's Next District.”

The IT Engineer is responsible for ensuring the smooth and efficient functioning of the organization's technological infrastructure. This includes providing comprehensive support to office users, setting up new users, addressing technical issues with various systems, and actively engaging in IT projects and support tickets. The IT Engineer plays a crucial role in maintaining and troubleshooting a diverse range of technologies, such as computers, networks, software applications, and specialized equipment like Point of Sale (POS) systems and Virtual Reality (VR) hardware. The primary goal is to contribute to a seamless and reliable IT environment, facilitating optimal productivity for end-users and supporting AREA15’s overall technological goals.

RESPONSIBILITIES AND DUTIES:

  • Provide comprehensive support for office users across Mac, PC, network, printing, Office365, and various SaaS platforms.
  • Conduct setup for new users, including both Mac and PC configurations, ensuring required access and software for their respective positions. Manage IT onboarding processes for new hires.
  • Address technical and functional issues with Point of Sale (POS) systems such as Square POS, Square for Restaurants, and Square for Retail. Troubleshoot and support Ticketing platforms (Ticketure, internally developed App, Website, and Kiosks), and all other internal systems.
  • Support and maintain Virtual Reality (VR) equipment in-venue, ensuring proper par levels of equipment are in inventory for backup.
  • Collaborate with IT Service Providers to maintain 100% availability of the network and systems in both office and venue environments.
  • Perform daily technical checklists to ensure all systems are operating as expected.
  • Conduct asset tagging and maintain accurate location records for all equipment using internal asset management platforms.
  • Actively engage in IT projects, support tickets, and participate in the testing of internal systems and custom-built experiences.
  • Exhibit ART! (AREA15's service standards) at all times.
  • Adhere to department and company policies and procedures.
  • Be available to respond to time-sensitive matters.
  • Maintain a professional, neat, and well-groomed appearance, adhering to AREA15 standards.
  • Work various shifts, including nights, weekends, and holidays.
  • Perform other work-related duties as assigned.
 
Location AREA15 Las Vegas  
Full-Time/Part-Time Full-Time  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Position Requirements

QUALIFICATIONS & SKILLS:

  • Applicants must be 21 years of age or older
  • Proof of eligibility to work in the United States
  • Comfortable working in a creative, entrepreneurial start-up environment, introducing new concepts and innovations.
  • Bachelor's degree in Computer Science, Information Technology, System Administration, or equivalent experience.
  • Minimum of 3 years of experience in system administration and IT support in a fast-paced environment.
  • Hands-on experience with Square POS systems and VR hardware support.
  • Familiarity with Ticketing platforms.
  • Extensive experience in supporting end-users.
  • Strong knowledge of systems and networking software, hardware, and protocols.
  • Relevant certifications are preferred, including Office365, networking, and cyber-security.
  • Eagerness and ability to quickly research and adapt to new technologies.
  • Experience in establishing and maintaining interpersonal relationships.
  • Ability to commute between office and venue(s).
  • Availability for varied shifts, including evenings, weekends, and holidays.
  • Ability to work in an environment subject to varying levels of noise, crowds, flashing lights, and smoke.
  • Must have the ability to withstand high temperatures, heat, and sun exposure
 

This position is currently not accepting applications.

To search for an open position, please go to http://Area15GlobalLLC.appone.com



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