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Help Desk Support Engineer - Tier 2-3 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

Help Desk Support Engineer

Due to expansion we are currently seeking a Help Desk Support Engineer. You will be responsible for answering customer calls and emails, preparing and monitoring service tickets, and performing remote technical support. You must have strong customer service skills, proficiency with Microsoft Office, experience working with a Help Desk ticketing system and a life-long learning mentality. Candidate must be comfortable working in a fast-paced team environment and truly enjoy helping their team and customers. This position is office based, M-F 8am-5pm but flexibility to occassionally work non-standard hours and weekends as needed is required which is on a rotating on call schedule. This position pays $25-$30 per hour based on credentials and experience.

Essential Responsibilities:

  • Provide a wide range of technical support to a large client base

  • Resolve support requests professionally and efficiently

  • Work with our internal engineering team on escalated issues

  • Utilize a help desk ticketing system to track incidents and communicate with clients regarding incident progress, changes and service outages

  • Create and maintain knowledge base documentation

  • Install, test and configure new computers, servers, software, printers and network equipment

  • Complete proactive and reactive maintenance of servers and workstations remotely.

  • Contribute to a highly-productive team environment






Knowledge/Skills Required:

  • PC and Mac support

  • Active Directory management

  • Proficient in Microsoft Office, Exchange and Office 365

  • Network hardware and connectivity troubleshooting/configuration (switches, firewalls, VPN, NAS devices, WAPs, etc.)

  • Windows Server 2008 and 2012 support

  • Basic computer security concepts

  • Knowledge base management

Education/Experience Required:

  • Minimum of High School diploma. Associate’s or Bachelor’s degree in Computer Science preferred

  • A+ and either Net+ or Security + highly preferred. 

  • Minimum of 1 year of experience working in a customer support role. 

Position Requirements  
Full-Time/Part-Time Full-Time  
Position Help Desk Support Engineer  
Exempt/Non-Exempt Non-Exempt  
Open Date 2/20/2024  
Location Main office - Denver Office  
About the Organization At ACP our goal is to assist our clients by optimizing technology, enhancing productivity, reducing business risk and maximizing return on investment. Leveraging our expertise and experience, we offer a customized approach to designing, developing and implementing end-to-end solutions scaled to meet client needs.

We were recently awarded INC Magazine's recognition as a top 50 fastest growing companies in Colorado and we're included in INC Magazines list of top 5000 fastest growing company in the US for the 10th year in a row! We have consistently grown double digits since 2000.

Why join our team:

We believe hard work, employee recognition, teamwork and collaboration are key to success for our team and our clients. We believe in giving back and supporting our community and participate in numerous charitable events through our partnerships, client relationships and company sponsored events.

We have a strong philosophy and proven track record of promoting from within and offer numerous career paths including:

•Team Lead, Supervisor and Management for our various departments

•Internship to hire, Specialist Sales Roles, Named Account Management, Sales and Branch Management

•Mentorship, Tiered advancement for Help Desk Specialists and Engineers, Project and Management opportunities for our IT division

We love sports and our sales teams attend multiple sporting events with clients through partnerships with the Denver Nuggets, Broncos, The Colorado Rockies, Arizona Cardinals and Diamondbacks, and the Kansas City Chiefs. Some employee events throughout the year include; picnics, happy hour events, a presidents club trip, golf outings, sports leagues and the coveted award for best chili at our annual cook off.  

This position is currently not accepting applications.

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