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Title

Rentals Associate 

Location Museum of Life and Science  
About the Organization The Museum of Life and Science, one of North Carolina’s top family destinations, has been a beloved Durham institution for 75 years. The Museum features 84 acres of exhibits, experiences, and outdoor exploration, including one of the East Coast's largest butterfly conservatories and a two-story science center. As an accredited zoo, the Museum is home to lemurs, black bears, endangered red wolves, and more than 140 species of live animals, butterflies, and insects. Readers of Durham Magazine, Indy Week, and Carolina Parent have repeatedly named us the top Museum in the Triangle. Charity Navigator rated the Museum, a 501(c3) nonprofit organization, 100 out of 100-- the highest possible score.



Our mission is to create a place of lifelong learning where people of all ages embrace science as a way of knowing about themselves, their community, and their world. The Museum serves our increasingly diverse community with interactive and accessible experiences that build and develop lifelong connections with science, nature, and critical thinking. The Museum partners with NASA, NOAA, the National Science Foundation, Duke University, NC State University, and the University of North Carolina on many research projects and programs.



In addition to an incredible team of co-workers, the Museum provides competitive compensation commensurate with experience, as well as a full array of employee benefits for eligible positions, including a generous 403b retirement plan with employer contributions, health, dental, and vision insurance, flex-spending plans, life insurance, long-term disability insurance, paid vacation and sick leave, nine paid annual holidays, employee appreciation events, and a family membership to the Museum.  
Full-Time/Part-Time Part-Time  
Exempt/Non-Exempt Non-Exempt  
Description

Position Objective: Support the Museum’s mission by being a positive and proactive member of the Rentals Team, providing exemplary customer service to Museum guests and patrons at private rental events. These positions are part time and scheduled primarily on nights and weekends with some daytime shifts available. 

 

Responsibilities:

  • Provide excellent customer service to all private rental attendees by anticipating guest needs and being knowledgeable about the Museum facility, exhibits, and events. 
  • Support the set-up of private rental events on the day they are scheduled, including but not limited to setting up tables and chairs, assisting with decorations as needed and providing entrance support into Museum facilities for clients and vendors. 
  • Assist clients and guests as needed during the event by answering questions about the Museum and rental events, ensuring clients and guests stay in the area(s) rented, and maintaining the cleanliness of the facility as needed. 
  • Maintain a warm, friendly, safe Museum environment, monitoring Museum exhibits and spaces, ensuring that NC ABC Laws, Durham County smoking ordinance, and applicable Museum policies are maintained and enforced. 
  • Transport guests, staff, and vendors in golf cart as needed. 
  • Lead programming activities when provided the appropriate training including but not limited to liquid nitrogen creations and animal encounters. 
  • Support the clean-up of private rental events, including but not limited to removing trash and recycling, resetting exhibits, breaking down tables and chairs, ensuring clients, guests, and vendors leave the facility as they found it and with all of their belongings. 
  • Follow Museum procedures for emergencies by assisting the Emergency Coordinator and other Museum staff in emergency situations as directed. 
  • Take direction from and support the Museum Venue Manager with other duties as needed. 
  • This position is scheduled as needed for day of support at events. Schedules must be flexible since rentals can occur 7 days per week both during operational hours of 9am-5pm as well as after hours from 5pm-1am. 
  • Always demonstrate adherence to Museum safety procedures. 
  • Engage with Museum visitors in a positive and helpful way to support an enjoyable and safe guest experience. 
  • Prioritize the Museum’s values of inclusion and kindness in all interactions with staff, volunteers, and guests. 

 

 

Actual Pay Rate: $15.00/hour

 
Position Requirements

Required:

  • High school diploma/GED 
  • 3+ years’ customer service experience 
  • Works well independently, with keen observation skills and desire to be proactive about visitor needs and guest environment  
  • Ability to respond appropriately to emergencies with provided training 
  • Available to work late evenings and weekends 
  • Capable of working outside in changing weather conditions 
  • Physically able to be on one’s feet for up to 8 hours at a time, travel distances of up to one mile on variable terrain and lift 20 lbs. 
  • Valid US driver’s license 

 

Desired:

  • Able and willing to embrace Museum mission of “science as a way of knowing” 
  • Previous event day-of experience 
  • Bilingual Spanish-English 
 
Shift -not applicable-  
Pay Range $15.00/hour  
EOE Statement The Museum of Life and Science is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. In addition, we will provide reasonable accommodation for individuals with disabilities to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. As an equal opportunity employer, we value the differences and benefits that a diverse culture brings. Join us!
 
Category Guest Services  

This position is currently not accepting applications.

To search for an open position, please go to http://NorthCarolinaMuseumofLifeandScience.appone.com



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