Share Email Opening Title Home Care Administrative Specialist  Description InMyHome is looking for the right person who shares our dedication to enhancing the lives of our customers by caring for them as a person first, listening to their needs, and then delivering the best care out there to join their team. This Home Care Administrative Specialist position will be expected to perform a variety of duties from the coordination of scheduling services for our clients to providing services for our clients. Duties will include: Coordinates HCBS waiver supports to meet customer needs Coordinates with MCO service coordinators on waiver authorizations for service Completes initial home visit and IMH admission paperwork Completes every 60-day quality follow up call with customers Coordinates home care visits Answer incoming calls in a friendly, professional and knowledgeable manner. Create and maintain client and caregiver schedules with an emphasis on creating high quality matches and the development of extraordinary relationships. Monitor, mediate, and log all client and caregiver activity/data utilizing the software system. Follow up with all client and caregiver issues to ensure their problems are resolved. Enter and maintain accurate client and caregiver records on paper and in the software system. Recognize and capture opportunities to help more customers by marketing or other measures in the service area Field new client inquiries over the phone in a knowledgeable manner, and prepare for a consultation. Complete customer initial consultation visits including necessary new customer paperwork. Determine whether customer needs initial health assessment and if needed notify skilled nursing. Demonstrate open and effective communication with caregivers, clients and family members. Maintain regular attendance at the office to execute job responsibilities Order and maintain some supplies Maintain InMyHome vehicle records and ensure that caregivers complete vehicle trip records and fill vehicles with fuel when needed Perform any other tasks as assigned by supervisor Provides personal care as assigned, including but not limited: bathing, shampoo, shave, nail care, skin care, maintenance exercises, incontinent care, and assistance with toileting. Provide transportation to and from and assistance at medical appointments and other appointments as requested. Provides homemaker services as assigned, including but not limited to: shopping, washing dishes, cleaning kitchen appliances, vacuuming, dusting, removing trash, making beds, cleaning bathrooms and laundry. Provides companion or regular contact services, including but not limited to: telephone reminders, assist with mail, assist with bill paying, transport to and from and assist at social functions. Performs procedures or monitoring for which training and/or delegation by a registered nurse has been completed, including but not limited to: medication assistance, catheter care, wound care, take & monitor vital signs, oxygen use, and PT exercises. Maintain accurate and up-to-date records of services performed for customers. Is aware of customer needs and provides quality customer service by constantly and consistently exceeding the customer's expectations.   Position Requirements Must demonstrate a passion for caring for seniors and prioritize their well being Must demonstrate integrity Must demonstrate effective interpersonal skills including oral and written communication skills as well as sound judgment and good decision-making skills Must be patient and congenial and able to listen effectively on the telephone Must have the ability to work independently, maintain confidentiality of information and meet deadlines Knowledge of the senior care industry is preferred Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work Must have the ability to establish good working relationships with office colleagues, caregivers and the community Must present a professional appearance and demeanor Must have computer skills and be proficient in Excel and Word Must have the availability to work evenings or weekends as required Must have the ability to work as a part of a team and perform duties in a professional office setting Must demonstrate excellent organizational skills   Full-Time/Part-Time Full-Time   Pay Rate Direct Services Duties: $16.00 and Administrative / Coordinating Duties: $18.00   Position Home Care Administrative Specialist   Location Abilene   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   This position is currently not accepting applications. To search for an open position, please go to http://OCCKInc.appone.com

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