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Accounts Receivable & Collections Specialist 

Category Accounting/Finance  

Position Overview

Reporting to the Accounts Receivable Manager, the Accounts Receivable & Collections Specialist will be responsible for customer service, payment posting, collecting overdue customer balances, and other duties/projects as assigned.

Principal Duties and Responsibilities

  • Serve as a primary customer contact for the credit & collections function ensuring a high standard of customer service is delivered
  • Analyze and monitor account balances, including effective control and communication program for all customer accounts that are late, overdue, or potentially overdue
  • Responsible for customer and sales department questions regarding customer billing, payments, adjustments, refunds, discrepancies, account reconciliation and all other customer account questions
  • Posting and allocating incoming payments received daily via check, ACH and credit card
  • Prepare and present reports on collection activities and progress with the AR team, sales department and operational accounting team
  • Accountable for reducing delinquency for assigned customer accounts
  • Perform routine and ad hoc analysis of customer account activity
  • Setting up new customer accounts in the accounting software ensuring all customer demographic information is correct including addresses, email addresses, phone numbers and which contact method each customer prefers
  • Participates in process improvement events to create efficiencies in the company's order to cash processes
  • Other projects or tasks as assigned
Position Requirements

Required Qualifications

  • Minimum of two years of responsible accounting or bookkeeping experience including accounts receivable and collections
  • Strong multitasker with the desire to work in a challenging, fast-paced environment ensuring deadlines are met
  • Strong written and verbal communication skills with the ability to articulate challenges and present actions and solutions, along with excellent customer service skills
  • Excellent computer skills including experience with excel and the ability to learn and become a subject matter expert on required accounting software tasks

Preferred Qualifications

  • Bachelor’s degree in accounting, finance or related field
  • Experience working in a company with multiple manufacturing and distribution locations across several product lines

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Full-Time/Part-Time Full-Time  
Position Accounts Receivable & Collections Specialist  
Exempt/Non-Exempt Non-Exempt  
Open Date 2/12/2024  
Location Corporate- 999  
About the Organization Wilbert Funeral Services Inc. is a concrete manufacturer and service provider to the funeral service, building trades and agricultural market places. Manufactured products include burial vaults, monuments, septic tanks, retaining walls, storm shelters and miscellaneous agricultural precast products. Our operations include manufacturing plants and warehouses in 20 states.  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

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