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CMA Case Manager A or B 

Category Human Services  

*Positions avaliable in both Glenwood Springs & Rifle locations.

Hiring pay range:

Case Manager A (Non-Exempt): $23.85 - $29.79

Case Manager B (Exempt): $26.56 - $33.20 ($55,244.80 - $69,056.00 annual)

Full pay range:

Case Manager A (Non-Exempt): $23.85 - $35.75

Case Manager B (Exempt): $26.56 - $39.84 ($55,244.80 - $82,867.20 annual)



Case Manager A & B: Non-Supervisory


  • Case Manager A: This is the entry-level position in the CMA Case Manager job series.
  • Case Manager B: Performs professional, intermediate case management on more complex assignments, and is the second level in the CMA Case Manager job series.


Case Manager A & B: Provide a variety of case management services to clients eligible for publicly funded long-term care (LTC) programs.


(These duties are illustrative of typical essential responsibilities of the job, and may vary according to assignment)

Core Case Manager Responsibilities:

  • Receives referrals for LTC services from a variety of sources and performs appropriate intake and screening procedures.
  • Provides initial assessment and functional eligibility determination relative to the nature of the disabling condition, client capabilities, eligibility for LTC services, support systems and appropriate community resources. In-person assessment visits will occur in the applicant’s place of residence, hospital, nursing facility or other setting where the applicant is located.
  • Develops appropriate service plan for client’s (members) who are approved for LTC services.
  • Provides information and referral services to applicants who do not qualify for Medicaid LTC services in addition to providing this same service to members who do qualify for Medicaid LTC services.
  • Provides ongoing case management services which involve regular home visits to members to assure the effectiveness of services, to reassess continuing need for LTC services and to determine member capacity.
  • Provides care planning services to include development of a service plan, arrangement of alternative services, identification of appropriate support and community resources and determination of the cost effectiveness of the use of alternative services. Develops, locates, and coordinates services in the community to maintain the member’s highest level of independence within the cost containment and consistent with member choice.
  • Compile’s information writes observations and prepares documentation as required by the agency, state, and Federal requirements; maintains log notes of all contacts, significant events or activities on behalf of the member.
  • Coordinates functional eligibility determinations with financial eligibility in the County of member residence/application.
  • Meets all state-defined timeframes for completion of assessments, continued stay reviews and documentation in the Care and Case Management system. Provides quality documentation regarding services provided.
  • Report Critical Incidents within 24 hours of notification with follow up for all Critical Incident reports as required by HCPF review.
  • Establish and maintain member records to meet regulatory requirements and agency standards.
  • Assure all case activity meets regulatory requirements to assure monthly reimbursement for such activity under the agency contract with HCPF.
  • Use state required data entry system to assure benefits for members. These systems include but are not limited to: Care and Case Management system, Bridge, FMS portals and Telligen.
  • Maintains HIPAA and agency confidentiality standards and ongoing compliance with these standards of practice.
  • Attends training relative to the client population and/or rules and regulations for LTC programs.

CMA Case Manager A:

  • Performs responsibilities under close supervision and within established guidelines.

CMA Case Manager B:

  • Under minimal supervision, performs all core case manager job duties..
  • Assumes responsibility for more complex cases which involves working with individuals needing elevated services.
  • May assist in training Case Manager A.

Other duties as assigned.


(Representative of the knowledge, skills, and abilities expected of the position)

  • Public Service: A commitment to the mission of providing exceptional services to the citizens of Garfield County. It is who we are, and what we do.
  • Customer Service: A commitment to providing exceptional service to all customers (internal & external), which includes being helpful, professional, courteous, and taking the time to understand customer’s needs. Customer services also includes timely communication and response to members, families, providers and community partners.
  • Stewardship & Innovation: Is a good steward of public resources and looks for ways to be innovative and improve efficiencies.
  • Teamwork: Able to work together with a diverse group of people towards a shared goal, while considering the needs of others.
  • Business Technology: Ability to utilize the technology required of the position and demonstrates a willingness to learn new technologies as required to assist the County in providing exceptional services, innovation, and work efficiencies.
  • Communication: Proficient in communication, and able to communicate using the English language, including written, verbal, or other communication channels as required by the position.
  • Integrity: Maintain a high level of confidentiality and professionalism while performing essential job functions.
Position Requirements


(Any combination of experience and education that would likely provide the required knowledge, skills and abilities as determined by Garfield County may be substituted for the following requirements.)

Education & Experience:

The following minimum requirements are the core requirements for the Case Manager CMA position and qualifications will be met in the following tracks:

  • Bachelor’s Degree track:
    • Bachelor’s degree in a Human Services or related field;


  • Experience Track: Five years of relevant experience in the field of Long-Term Services and Supports (LTSS). Experience should include a combination of education (coursework) and experience in the following areas: long-term care services and supports, gerontology, physical rehabilitation, disability services, children with special health care needs, behavioral science, special education, including working directly with persons with physical, intellectual, or developmental disabilities, mental illness, or other vulnerable populations.


Additional Education & Experience for Case Manager B:

  • Bachelor’s Degree track: Plus, a minimum of two (2) years of experience working with LTSS population or case management.


  • Experience track: Plus, a minimum of two (2) years of experience as a LTSS case manager.



The physical activities and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform essential functions.


  • Sitting: The primary task involves sitting at a desk, computer, or workstation for extended periods, performing administrative tasks and using computer equipment.
  • Lifting and Carrying: Occasional lifting and carrying of lightweight office supplies, documents, or small packages may be required, typically not exceeding 15 pounds.
  • Bending and Reaching: May involve occasional bending or reaching to access office equipment, files, or supplies within standard office settings.
  • Grasping and Typing: Ability to use a keyboard, mouse, and office equipment, demonstrating fine motor skills for typing, clicking, and manipulating documents.
  • Visual Acuity: Clear vision for reading printed and on-screen materials, including text, graphics, and data, and for viewing computer monitors for extended periods.
  • Hearing: Adequate hearing to engage in conversations, respond to telephone calls, and interact with colleagues in a typical office environment.
  • Walking/Mobility: Occasional short walks, or mobility, within the office premises may be necessary to attend meetings, access common areas, or collaborate with colleagues. Ability to be mobile during house visits which may include walking on uneven surfaces.
  • Stamina: Maintain the ability to maintain focus, productivity, and attention to detail while working at a desk for standard office hours.


Work is performed in a standard office environment. Work is frequently performed within a place of residence of client. Work is also performed in external facilities such as hospital, assisted living and nursing facilities.


  • Hours are typically 8:00am to 5:00pm Monday through Friday.
  • There may be times when an employee may need to work outside the established work week, such as after hours or on the weekend.


The employee will be required to travel within and outside of the County to perform work in other counties served by CMA.


Computer and relevant software applications, spreadsheets, calendars, and word processing. Will also work with calculators, telephone systems, and mobile phones. Statewide client information systems- Care and Case Management System, Bridge, Telligen, Fiscal management portals.

NOTE: This position requires a pre-employment background check with will include a Criminal Background Check, Employment Verification, Education Verification and Motor Vehicle Record. Employment is contingent upon successful completion of these items.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE AN EMPLOYMENT AGREEMENT. Nothing in this job description restricts Garfield County’s ability to assign, reassign or eliminate duties and responsibilities of this job at any time. It does not prescribe or restrict the tasks that may be assigned. This job description describes the County’s current assignment of essential functions. Those functions may change at any time as the needs of the County change or for other reasons deemed appropriate by the County.

The Colorado Department of Human Services is statutorily responsible for Colorado Emergency Support Function (ESF) #6, based on the?State Emergency Operations Plan. The ESF #6 functions address mass care, emergency assistance, housing, and human services. When an emergency or disaster is declared all DHS employees may be required to perform job duties associated with these ESF #6 responsibilities.

Note: This position is Open Until Filled unless noted otherwise.

Full-Time/Part-Time Full-Time  
Location Glenwood Springs, Colorado  
Benefit Information To view information about our benefits package, please visit  
Hiring Range Case Manager A (Non-Exempt): $23.85 - $29.79; Case Manager B (Exempt): $26.56 - $33.20 ($55,244.80 - $69,056.00 annual)  
Full Pay Range Case Manager A (Non-Exempt): $23.85 - $35.75; Case Manager B (Exempt): $26.56 - $39.84 ($55,244.80 - $82,867.20 annual)  
Driving Classification Essential  
Number of Openings 1  
Exempt/Non-Exempt Non-Exempt  
Req Number HUM-24-00005  
Open Date 2/8/2024  
About the Organization Garfield County, Colorado consists of rugged alpine vistas and high desert mountains in the Rocky Mountain region, which dwells along the Continental Divide. Garfield County is located in western Colorado, where outdoor recreation opportunities abound, including hunting, fishing, hiking, rafting and kayaking, biking, skiing and snowboarding. It is home to the second largest designated wilderness area in Colorado - the Flattops Wilderness, the world's largest mineral hot springs pool, a popular family ski resort, and Hanging Lake, designated as a National Natural Landmark by the Secretary of the Interior in 2011.  
EOE Statement Garfield County is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

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