Share Email Opening Title Customer Service System Coordinator (ROP)  Description Anderson-DuBose has been voted the NUMBER ONE Top Workplace 2020 in NE Ohio! Consistent Top Performer in Our Industry! COME WORK FOR A GREAT LOCAL COMPANY IN LORDSTOWN, OHIO! SCOPE OF POSITION: Coordinate and execute all daily DC and ROP activities necessary to create the restaurant order proposal. Support ongoing ROP process improvement and order accuracy through root cause analysis. In addition to ROP support, this role will also be a support to the Customer Service team. The position will require working a varied schedule including weekends and some evenings. For example: a Tues-Sat or Sun-Thurs schedule and a mid-morning to early evening shift. Ability to travel for training may be required. ESSENTIAL DUTIES AND RESPONSIBILITIES (Other Duties May Be Assigned): Daily/Routine Tasks Validate order proposals before they are published to the restaurant, investigate exceptions and take action if required Review confirmed orders with significant changes and take action with the restaurants and DC customer service Follow up on restaurant calls where the CSR could not answer the restaurant's question Investigative Tasks Drive continuous improvement for assigned restaurants and develop action plans for order accuracy improvement through the Root Cause Analysis process Analyze historical transactions to identify restaurant inventory management opportunities or HAVI supply or demand planning opportunities and work with the restaurant or HAVI to resolve issue Work with the restaurants over the phone on inventory management issues Escalate inventory management issues to DC Field Service and run supporting for FS to coach individual restaurants. Local DC Planner Tasks Coordinate with DC functions (ILSC, LSS, Customer Service, Purchasing, and Field Service) to execute daily ROP activities and improve order accuracy Align promotion and menu item sales data by restaurant in IBAT Validate and maintain promotion participation Validate and maintain menu item participation Coordinate delivery schedule changes with DC Transportation, COE and HAVI Central Planning Validate delivery calendars in ROP Support local DC on JDE store salability and restricts (DC Assortment) Enter restaurant news on ROP Web All other duties as assigned CORE COMPETENCIES: Accountability - Rises above one's own circumstances and demonstrates ownership for achieving group objectives; takes personal responsibility for results, even those executed indirectly through others; solicits feedback early on to detect and address problems as they arise; admits to shortfalls and takes action to rectify situations without becoming defensive or shifting blame to others. Communication - Demonstrates accurate comprehension of information from others and expresses own thoughts and questions in a clear, concise and tactful manner; seeks listener feedback and adapts accordingly; clarifies information from others to confirm own accurate understanding; recognizes the importance of regularly relaying information to and/or seeking information from others; closes the loop on open-ended exchanges. Continuous Improvement - Operational: Seeks out better and more efficient ways of doing things; considers novel approaches and new ideas to maximize output; optimizes or refines existing methods to attain advancements, even in seemingly perfected operations; leverages technology to maximize productivity. Individual: Readily and enthusiastically adapts to changes in job or procedures; leverages technology to maximize productivity; participates in opportunities to learn, such as training, coaching and on-the-job experiences; receives and accepts constructive feedback openly and works to address shortcomings; supports opportunities for the success and improvement of others. Efficiency - Seeks to maximize the greatest overall return on effort and resources spent; focuses on quantitative measures of results; thoughtfully manages allocated resources to produce optimum bottom-line results. Teamwork - Cooperates and works well with others in pursuit of team goals; forges close working relationships and alliances to get things done; supports joint ownership and shared recognition for results; recognizes the advantages of group participation in planning and problem solving. ROLE-SPECIFIC COMPETENCIES: Analytical/Problem-Solving - Assesses information and uses it to develop effective solutions to difficult problems or situations. Identifies underlying causes and anticipates implications and outcomes. Follows analysis with effective courses of action and follows through until the problem is resolved. Anticipates issues and proactively seeks solutions while also preparing for contingencies. Identifies opportunities and threats and manages them proactively. Focuses on minimizing potential for liability while maximizing organizational benefits. Customer Service and Relations (External and Internal) - Works to ensure every customer interaction is positive. Provides courteous and timely assistance. Listens and is responsive to needs. Is professional, polite and maintains customer confidentiality. Develops relationships with customers and is personable. Works to resolving conflicts and follows through on stated actions. Communicates back to customers to close the loop. Quality/Accuracy - Works toward exactness and precision in task completion and will not sacrifice quality for the sake of quantity or efficiency. Pays attention to and works to detail levels. Reviews and checks work until desired results are achieved. Will not accept work from others that doesn't meet stated or expected standards. Decision-making/Judgment - Makes timely choices that support overall goals and priorities. Collects and organizes data quickly and intuitively and makes realistic assumptions where data is lacking. Separates key information from irrelevant data. Focus on critical issues while considering the impact in various scenarios. Prioritization/Organization - Probes for sufficient information to determine significance and urgency of tasks. Plans work systematically to maximize time and effort for the greatest impact. Follows up to ensure tasks are completed on time and to standards. Balances and re-adjusts as necessary based on changing priorities and competing demands.   Position Requirements Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education – High school diploma or equivalent. Experience – McDonald’s DC process knowledge, and experience with Supply Chain Planning tools. The position requires exceptional customer service skills and attention to detail. Strong analytical abilities are also required. Language Skills – Ability to read and interpret documents such as safety rules, business plans, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups employees, customers or vendors, etc. Mathematical Skills – Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability – Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Certificates, Licenses, Registrations – None. Other Required Skills and Abilities – All features of Microsoft Office, JDEdwards One World, AOS (Restaurant ordering system). Expert level MS Excel skills preferred. The position will require working a varied schedule including weekends and evenings. For example, a Tues-Sat or Wed-Sun schedule and a mid-morning to early evening shift. Ability to travel for training is also required.   Full-Time/Part-Time Full-Time   Shift Various Shifts   Tags   Position Customer Service System Coordinator (ROP)   Number of Openings 1   Location The Anderson-DuBose Company (Lordstown, Ohio DC)   This position is currently not accepting applications. 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