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Title

Guest Services Assistant - Reserve Status 

About the Organization

The Arizona-Sonora Desert Museum is a non-profit institution dedicated to the conservation and research of the Sonoran Desert region with the goal of making the Sonoran Desert accessible, understandable and valued. We are a fusion experience zoo, botanical garden, aquarium, art gallery, natural history museum, and research institute. The Association of Zoos & Aquariums has recognized the Desert Museum for over 25 years of continuous accreditation.

The mission of the Arizona-Sonora Desert Museum is to inspire people to live in harmony with the natural world by fostering love, appreciation, and understanding of the Sonoran Desert.

IDEA Commitment
The Arizona-Sonora Desert Museum is committed to fostering a welcoming space and a diverse, inclusive team that reflects the communities in which we live and work. We understand that inclusion, diversity, equity, and accessibility (IDEA) are integral to the fulfillment of our mission, and to our success as an organization. We are working to build the structures, policies, hiring practices and organizational culture that ensure representation and opportunity for all, and create an environment of belonging where everyone feels respected, safe, and understood. As we continue to engage in this work, we are integrating the core values of IDEA into our programs, exhibits, communications, and other public offerings. Valuing each other's differences brings us together to create a thriving workplace and fair work culture, allowing us to fulfill our mission more effectively.

We believe inclusion is everyone's responsibility. Ways in which our commitment is demonstrated include continuous development, modeling inclusive behaviors, and proactively addressing bias. Visit the Arizona-Sonora Desert Museum's IDEA page to learn more.


Full-Time/Part-Time Casual  
Exempt/Non-Exempt Non-Exempt  
Description

Join us at the Arizona-Sonora Desert Museum, where every day is an opportunity to awaken curiosity and share the magic of our incredible desert home!

We're on the lookout for energetic individuals to join our vibrant Guest Services Team. If you thrive on providing exceptional customer service and delight in connecting with visitors from all walks of life, then this position was made for you.

As a Guest Services Assistant, you'll play a pivotal role in creating outstanding guest interactions, processing transactions, and ensuring every visitor leaves with a newfound appreciation for our desert oasis. This part-time, reserve status position offers flexibility, allowing you to work an average of sixteen hours or less per week. We understand that life is busy, and we're here to accommodate your schedule.

What we're looking for:

  • Enthusiastic individuals with a natural flair for providing top-notch customer service.
  • Experience in cash handling and computer proficiency? That's a definite plus!
  • Familiarity with the Desert Museum? Even better – but if not, we'll help you discover its wonders!
  • Flexibility to work weekends, holidays, and occasional evenings, including our exciting Cool Summer Nights events.

Perks of the job:

  • Embark on your own adventures with a complimentary membership and guest passes to explore the Desert Museum.
  • Indulge in desert-inspired delights with discounts at our gift shop and concessions.
  • Keep the adventure alive with discounted access to public programs, trips, art & photography classes.
  • Let us celebrate your contributions through recognition programs and special events.

A note to our future team members:
Complete all sections of your application with care. Be sure to include professional references – we want to know who's singing your praises! The quest for our ideal candidate begins today and we can't wait to find our perfect match. Please be aware that a criminal background check and pre-employment drug screening are part of the final conditions of employment, ensuring the safety and integrity of our team. Periodic background checks will be required during the course of employment.

Ready to make your mark? Apply now and let your desert spirit shine!

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Position Description
Job Title: Guest Services Assistant
Department: Guest Services
Reports To: Guest Experience Supervisor
FLSA Status: Non-Exempt
Reviewed: January 2024
Compensation: $14.60 per hour

Summary
The Guest Services Assistant provides outstanding service and plays an integral role in contributing to the mission of the Arizona-Sonora Desert Museum. The position is flexible and accommodates ever-changing business needs.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Creates outstanding guest interactions with a guest friendly, professional demeanor.
  • Processes sales transactions including admission, membership, donations, and other miscellaneous items.
  • Follows Museum and department cash handling and reconciliation procedures.
  • Uses upsell techniques to increase membership and paid experience sales and donations.
  • Assists guests with stroller and mobility device rentals.
  • Participates in service recovery.
  • Assists guests with lost or found items and separated parties.
  • Assists in compiling and mailing marketing materials, and membership materials.
  • May assist other departments with clerical duties as assigned.
  • Answers a variety of general queries including wayfinding, schedules, facilities, collections, etc.
  • Acts as the primary Museum telephone operator and as central communications in emergency action plans.
  • Access control including ticket and membership scanning, and event entry operations.
  • Some duties, including cashiering for special events, access control, and other guest service functions, require working outdoors.
  • Promotes a safe and sanitary work environment at all times. Practices safe work habits, participates in sanitation procedures, and reports hazards

Supervisory Responsibilities
This position has no supervisory responsibilities.

 
Position Requirements

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
High school diploma or general education degree (GED) and six months to one year related experience and/or training or equivalent combination of education and experience.

Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively communicate with the general public using guest friendly language.

Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with challenges involving a few concrete variables in standardized situations.

Computer Skills
General knowledge of CRM systems or the ability to learn and develop functional use of systems.

Other Skills, Abilities, and Requirements

  • Flexibility and adaptability.
  • Ability to work weekends, holidays, and occasional evenings.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The ability to communicate effectively with the general public.
  • The ability to use standard office equipment and technologies including computers, keyboards, touch screens, telephones, etc.
  • The ability to spend extended periods of time sitting.
  • The ability to safely traverse through an unpaved natural environment.
  • Ability to withstand extended periods exposed to the adverse weather conditions typical of southern Arizona.
  • Must be able to perform all essential job functions unaided or with reasonable accommodation.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Primarily a small office space in close proximity to others. Occasional exposure to extreme outdoor weather conditions. Noise levels range from moderate to loud.

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The above position description reflects a general overview of the responsibilities, reporting relationships and position requirements for this job classification. It is not intended to be a complete description of all duties and requirements that may be inherent in the position.

The Arizona-Sonora Desert Museum is a drug and alcohol free workplace and participates in E-Verify.

 
EOE Statement We are an equal opportunity employer with a strong commitment to diversity and inclusion. For this position, we are seeking candidates who are U.S. citizens or permanent green card holders. We believe that inclusive teams with diverse perspectives are essential to our success and encourage applicants from all backgrounds to apply, within the remit of the eligibility criteria.  
Open Date 2/8/2024  

This position is currently not accepting applications.

To search for an open position, please go to http://ArizonaDesertMuseum.appone.com




 


 
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