At Friedman Realty Group (FRG), we're not just another real estate investment firm specializing in multifamily apartments. We're a tight-knit, family-owned company that has been passionately serving our residents since 1975. We're also an Accredited Management Organization® by the Institute of Real Estate Management. We take pride in our communities, and we distinguish ourselves through our commitment to exceptional curb appeal, customer service, professionalism, and integrity. But what truly sets us apart is the fact that we're a team of individuals who genuinely love what we do.
OVERVIEW
The Property Manager is responsible for all day-to-day property operations and for effectively managing and coordinating team members, activities, and resources to achieve established financial and operational goals. In this role, you are responsible for maintaining the integrity of the physical asset while also maximizing the returns from the asset in accordance with the company's mission, vision, and objectives. This includes ensuring excellent customer service, exceptional curb appeal, coordinating operations to promptly address service requests and sustain high occupancy, maximizing cash flow, minimizing risk, ensuring a quality living environment, achieving budgeted NOI, and establishing a positive working environment for property team members.
ABOUT YOU
You're a leader. You're a humble person who rolls up their sleeves and leads by example. You support, coach, and train your team with patience, understanding, and integrity and you make sure they have the resources they need to thrive. Their success is your success, and you have a natural passion to coach and develop your team.
You're a master communicator. You communicate expectations clearly and you make sure everyone is on the same page by closing the circle and eliminating the gaps. You also understand that everyone communicates differently, and you're able to tailor your approach to create a connection and foster relationships.
You're results-driven. While you understand the soft skills required in this position, you also balance these with a consistent and healthy drive to improve performance and meet or exceed performance goals and objectives. You are comfortable being held accountable and you are equally comfortable holding others accountable in pursuit of these goals.
You're detail-oriented. You take pride in your work and you understand that the smallest details make the greatest impact.
You're committed to great service. You take pride in providing our residents with a safe, well-kept community, and you are ready to go above and beyond to make their day. You also recognize that emergencies can happen any time, day or night, and you're always ready to help our residents and your team members.
ROLE RESPONSIBILITIES
You are the 'glue' that holds everything together, including the success of the buildings, residents, and the FRG staff. Please understand that the responsibilities listed below are not all-encompassing. Other related duties may be assigned.
Contributes to the curb appeal on a daily basis, ensuring a pristine community presentation including models, tour path, amenities, vacant ready apartments, leasing center and offices (where applicable)
Strives to meet or exceed Friedman Five Star Performance Metrics goals set on a weekly, monthly, and annual basis
Monitors all property vacancy weekly and monthly to make sure turns are being completed in accordance with company timelines and standards
Monitors all property open service orders weekly and monthly to make sure company standards are being met
Implements marketing initiatives to achieve occupancy goals
Ensures curb appeal and community presentation is maintained to FRG standards
Oversees leasing activities to sustain high occupancy with upwards rents.
Tours prospective residents, processes applications, follows up with leads
Maintains in-depth knowledge of market conditions
Ensures completion of all required paperwork for applicants, move-ins and renewals
Enforces lease agreements, community and occupancy policies and procedures
Investigates and resolves resident complaints and concerns in a timely and efficient manner
Oversees legal and eviction filings, including timely and accurate posting of all charges
Processes security deposit dispositions upon resident move out in accordance with company policies
Maintains professional and timely communications with residents and prospective residents
Plans, facilitates and attends resident functions, creating a sense of community with staff and residents to ensure customer satisfaction and resident retention
Ensures apartments are ready for new residents
Ensures timely payments and collections, minimizing delinquency and coordinating default proceedings
Maintains vendor relationships and establish good business practices
Participates in creating operating budget; controls expenses and meets budget expectations along with metric goals set on a weekly, monthly and annual basis
Reviews expense variances, keeps accurate financial records
Works with Maintenance Supervisor to ensure timely and cost-effective completion of maintenance and repairs
Organizes, facilitates and maintains required inspections, logs and checklists
Oversees preventative maintenance programs and capital improvement projects
Oversees job duties of staff; sets goals, monitors performance, motivates, mentors and adheres to policies while creating a sense of teamwork and community.
Follows policies relating to but not limited to Fair Housing, OSHA, and Friedman Realty Group
QUALIFICATIONS
College Degree preferred and/or 5-7 years property management experience
Understanding of financial and accounting principles with working knowledge of budgets
Previous experience with marketing, sales activities and customer service
Computer proficiency with various industry software; experience with Entrata preferred
Knowledge of relevant local, state and federal legislation and regulations
Ability to perform in a busy, changing, multi-tasking work environment
Willingness to maintain a flexible schedule
Excellent communication skills and strong professionalism
Verbal, math and reasoning skills
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