Share Email Opening Apply Now Title Patient Navigator  Position Patient Navigator, SRM   Req Number HEA-24-00043   Full-Time/Part-Time Full-Time   Exempt/Non-Exempt Non-Exempt   Category Healthcare   Division SRM Management Services, LLC   Shift Days   Salary Range $28-$38 per hour   Location SRM Seattle   Close Date   Description SRM has twelve leading fellowship-trained Infertility and Reproductive Endocrinology specialists with expertise in infertility testing, treatment, male infertility (two on-site urologists), IVF, donor egg, donor sperm, artificial insemination, egg freezing etc. Additional services include acupuncture, counseling, infertility support group, genetics, tubal reversal, vasectomy reversal and fertility assessments for women concerned about reproductive aging. We currently have six locations in: Seattle, Tacoma, Bellevue, Kirkland, Everett and Spokane.   Summary: As a Patient Navigator you will be a primary point of contact to patients throughout their infertility journey. You will provide compassionate support and guidance to patients.  This is a collaborative role within the clinical team that requires excellent communication skills, organization and time management.   This position is Full time, 40 hours per week fully onsite. The required schedule is Monday - Friday 8:00am-4:30pm with one required holiday per year and four weekends per year. Located at the Seattle,WA Clinic. Responsibilities: Collaborate with navigator assistants to ensure all new patients receive the introductory portal message, along with associated preconception and diagnostic testing handouts, and send appropriate consents and training modules through Engaged MD. Collaborate with navigator assistants to connect with all new patients to review the SRM Welcome and Preconception handouts, and to review next steps for diagnostic testing. Collaborate with navigator assistants to send a follow up message to all new patients 1-2 weeks after initial appointment with resources for emotional/wellness support during fertility treatment. Assist with scheduling and questions if planned appointments are not already scheduled. Review and abstract outside patient records, inputting lab values into the EMR, as needed, or send specific lists to navigator assistant/virtual assistant on clinical team to input in the EMR. Set up and maintain preconception and low-tech treatment plan checklists in the EMR and communicate with patients to discuss screening, process, and timeline expectations. Coordinate low-tech treatment plans (OI/IUI) based on the provider’s treatment plan and under the supervision of the registered nurse navigator, providing patients with next steps. Provide direction and guidance for patients ordering anonymous donor sperm for IUI cycles. Participate in cycle-specific visits and daily rounding by relaying and clarifying provider instructions regarding medication instruction (schedule, dosage, and administration) and follow up appointments for both low-tech (OI/IUI) and autologous ART cycles (with the exception of trigger/pre-op instructions). Accept/make phone calls regarding laboratory values and semen study results with appropriate explanation under the direction of the provider and/or registered nurse. Provide support with phone call and portal triage, answering questions as appropriate after consultation with nurse navigator or provider. Delegate patient questions to the registered nurses on the team that require nursing assessment and/or nursing education to maintain appropriate scope of practice. Establish a compassionate environment by providing emotional and psychological support to patients and patients’ families. Comfort by anticipating anxieties, and answer questions as permitted. Document patient care and instruction in patient EMR; responsible for accurate daily data entry into the clinical system. Manage medication samples and consignment medications, receiving, documenting stock and reconciling inventory as needed. Dispense to patients (for home use) with appropriate documentation. Coordinate with other departments on the patient’s behalf, to get questions answered and facilitate treatment plans in the most efficient way possible. Maintain a clean and safe working environment by complying with procedures, rules, and regulations, and calling for assistance from other health care support personnel when appropriate.     Position Requirements   Bachelors degree in sciences, (public Health or Social Work degree preferred) and or Certified medical assistant (CMA) with experience in women’s health or Case manager experience in healthcare- preferred. Women’s Health experience, OB/Fertility or family practice (Preferred) Passionate concern for our mission, vision and values. Strong patient services and communication skills. Ability to work independently to manage a caseload of patients. Superior critical thinking skills. Ability to multi-task. Excellent computer skills with experience in Microsoft Office preferred. Ability to communicate accurately and concisely, with excellent interpersonal skills. Possess a strong understanding and appreciation of a diverse work environment. Ability to work independently and demonstrate good judgment, as well as the ability to work as a part of a multi-disciplinary team.   Benefits: Competitive Medical, Dental, Life, and Vision Plans Health Savings Accounts and Flexible Spending Accounts Voluntary Short-Term Disability (STD) and Long-Term Disability (LTD) Basic Life and AD&D Generous paid time off (PTO) policy for work-life balance Paid holidays to enjoy time off 401k Match Program Collaborative and family-like culture and fun teambuilding events   Diversity & Inclusivity: At our company, we serve everyone, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we acknowledge and value the diversity of our patients, we also actively celebrate diversity within our organization. We are an equal opportunity employer, and we are committed to a safe and inclusive work environment for all. We recognize that diversity among our team allows us to not only more effectively serve our patients, but also to advance innovation and opportunity within our field. We encourage qualified applicants of every background, ability, and life experience to apply to our employment opportunities.       About the Organization Fulfilling Dreams By Building Families. Pinnacle Fertility is the nation's fastest-growing physician-centric fertility care platform, supporting more than 25 high performing fertility clinics and comprehensive fertility service providers nationwide. Under a united mission of fulfilling dreams by building families, Pinnacle clinics offer innovative technology and processes, compassionate patient care, and comprehensive fertility treatment services, ensuring families receive a high touch experience on their path to parenthood. Pinnacle's platform provides non-clinical business services through a collaborative approach that provides clinics the ability to maximize their business operations. In addition, through advanced technologies, clinics can scale for growth while focusing on improving outcomes for patients as well as creating a healthy and inclusive environment for team members.   EOE Statement At our company, we serve everyone, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we acknowledge and value the diversity of our patients, we also actively celebrate diversity within our organization. We are an equal opportunity employer, and we are committed to a safe and inclusive work environment for all. We recognize that diversity among our team allows us to not only more effectively serve our patients, but also to advance innovation and opportunity within our field. We encourage qualified applicants of every background, ability, and life experience to apply to our employment opportunities.   This position is currently accepting applications. Apply Now WE ALSO RECOMMEND Other Jobs Within Same Category Senior Embryologist in Milwaukee, WI Posted on: 2/29/2024 [Apply Now] Financial Counselor in Seattle, WA Posted on: 2/21/2024 [Apply Now] Patient Navigator in Santa Monica, CA Posted on: 2/15/2024 [Apply Now] Patient Navigator in Bellevue, WA Posted on: 2/14/2024 [Apply Now] Ultrasonographer in Chicago, IL Posted on: 2/13/2024 [Apply Now] Other Jobs Within 60 Miles Certified Medical Assistant (Float) in Bellevue, WA Posted on: 12/21/2023 [Apply Now] Clinical Assistant in Bellevue, WA Posted on: 2/8/2024 [Apply Now] Patient Navigator in Bellevue, WA Posted on: 2/14/2024 [Apply Now] Surgical Technologist in Seattle, WA Posted on: 1/31/2024 [Apply Now] Certified Medical Assistant in Seattle, WA Posted on: 2/12/2024 [Apply Now] Follow us

 

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