Title

Reservationist 


Category Transportation  

Description

Job Responsibilities

Make and confirm reservations.

Job Functions

  • Confirm reservations for transportation using telephones, faxes, mail and computers.
  • Prepare customer invoices and accept payments.
  • Answer inquiries regarding information such as schedules, services, procedures and policies.
  • Assemble and issue required documentation such as itineraries.
  • Determine whether vehicles are available on dates requested by customers as well as checking with the scheduler or dispatcher.
  • Provide information to clients on availability
  • Confer with customers to determine their service requirements and preferences.
  • Updates job knowledge by participating in educational opportunities.
  • Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Performs other duties and responsibilities as required or requested.

 Working Conditions

  • Fast paced
  • Pleasant office environment
  • Professional staff
  • Exposure to a variety of people and business types

 Tools and Equipment Use

  • Customer relationship management software
    • Odyssey
    • Hudson
    • Maps
    • Internet Sites
  • Microsoft office
  • Microsoft Outlook E-Mail Exchange
  • Fax, copy, and scan machine
  • Postage machine
  • Multi-line phone system
 

Position Requirements

Education

High School Diploma or equivalency

Experience

Some previous customer service related skill, knowledge or experience is preferred.

Skills

  • Must be able to work a rotating schedule and must be able to work any shift/any day (days, nights, weekends, holidays)
  • Excellent active Listener: giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Good Telephone skills
  • Good word processor
  • Excellent written and verbal communication skills
  • Ability to multi-task
  • Must have excellent interpersonal skills
  • Attention to details and follow through
  • Excellent time management skills
  • Excellent customer service skills
  • Must have excellent coordination skills
  • Ability to work in a team environment
  • Knowledge of transportation industry

Physical Requirements

  • Sitting for long periods of time
  • Ability to process information through computer system
  • Ability to communicate with guests and coworkers
  • Ability to read, count, and write accurately and complete all documentation
  • Ability to work varied hours and days, including weekends and holidays

 

  •  
 

Position Reservationist  

Location LLI-New Orleans  

About the Organization As a Professional Employer Organization (PEO), Delta Administrative Services provides innovative workforce solutions for employment-related functions including Human Resources Services, Payroll Administration, Employee Benefits and Risk Management.  


This position is currently not accepting applications.

To search for an open position, please go to http://voodoobbq.appone.com



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