Reports to the Director of Solid Waste and Landfill. Responsible for answering telephones, operating copier and dispatching calls to appropriate personnel. Prepares documents, such as letters, ordinances, resolutions, reports, and grants using Microsoft Office. Prepares spreadsheets using Excel. Provides drivers information concerning related customer information Handles customer complaints Sets up new customers for services Assist Solid Waste Director with follow-up calls to customers. Prepares refund information for customers. Performs incidental clerical work in connection with customer accounts. Gives information to other divisions and the public, applying significant knowledge of departmental rules, regulations and procedures to interpretation made.
Responsible for processing work orders based on customer requests.
Responsible for distribution of work orders to appropriate personnel.
Responsible for updating work orders with completed information - final result of inquiry.
Responsible for updating inventory records based on work order information.
Respond to customer inquiries/complaints on a variety of services - Refuse, Dumpster, Roll Off, Cardboard, Commercial and Yard trash, Compactors, and Commercial Barrels.
Works with and provide assistance to Foremen and Supervisors.
Serves as backup for the Administrative II position relating to phone calls and requests.
Performs incidental clerical work as needed.
Gives information to other divisions and the public, applying significant knowledge of departmental rules, regulations and procedures.
Supplies reports as requested.
Other duties as assigned by supervisor.
A progressive and unified community providing an inviting place to live, work, play and prosper.
In partnership with our community, Team Thomasville will deliver excellent and dependable public services while building trusting relationships through openness, inclusion and innovation.
Trustworthy & Dependable
We are dedicated to provide reliable services to our citizens and community.
Equal & Inclusive
We will empower a diverse and progressive culture to strengthen community partnerships.
Accountability & Transparent
We will maintain business practices that build community trust with openness, integrity and accountability.
Modern & Innovative
We will execute creative plans and innovative strategies to bring sustainable growth to our entire community.