Job Description
Position: C-Store Attendant Lead
Department: C-Store
Reports to: C Store Manager and/or ACH General Manager
FLSA Status: Non-Exempt, Hourly
Minimum Qualifications
- High school graduate, with some college or technical certification preferred
- Two years’ retail store experience with strong customer service orientation
- Proven knowledge, skill, and ability to work with personal computers, point of sale systems, safety and cleaning equipment
- Knowledgeable in sanitation, guest service, cash control policies, practices and protocols, with experience and ability to handle/count large amounts of cash utilizing currency and coin counters, and be able to work in a fast-paced environment while maintaining accuracy
- Strong written and oral communication skills with the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Essential Functions
- Portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of providing exceptional service at all times.
- Carry out the day-to-day processes in the store like display of goods, directing duties of team members, managing the number of team members, supervising, training, and assisting with financial transactions as business needs demand
- Prepare deposits and change orders accurately, for processing at the vault
- Reorder product inventory based on pre-set threshold levels, handling credits of deliveries as needed
- Setup and organize sales displays as instructed by the C Store Manager
- Assist the Manager in development of future budgeting and staffing needs based upon real-time store activity. Monitor and stay within budget to maximize revenues
- Help with the daily, monthly and quarterly sales revenue reports, forecasting future sales based on industry, market, and seasonal promotions
- Assist with team member development, scheduling, annual evaluations, and performance management
- Work effectively with peers, team members, and regulatory agency personnel
Supportive Functions
- Share concepts for advertising and promotional displays
- Suggest policies and strategies which will attract customers and increase profits
- Perform other related duties as may be assigned by the C Store Manager or Assistant General Manager
Due to the cyclical nature of the hospitality/casino industry, team members may be required to work varying schedules in order to meet the business needs of Apache Casino Hotel - days, evenings, graveyards, holidays and/or weekends. We are busiest during weekends and holidays, events and peak seasons as they occur. There is a reasonable expectation you will be scheduled on duty and/or “on-call” during any of these times.
Core Competencies
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Adhere to and act in accordance with all casino policies and procedures, and applicable federal, state and local regulations
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Maintain a neat, clean and well-groomed appearance (specific standards may apply departmentally based on uniform requirements). Where uniforms are required, they must be clean and pressed at the beginning of each shift
- Understand and comply with the Eye, Hi, Goodbye program
- Competency to follow detailed procedures and ensure accuracy in documentation, carefully monitoring processes and routine work details
- Ability to clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team members
- Prepare for known problems and opportunities in advance; willingness to undertake additional responsibilities and respond to situations as they arise
- Maintain high standards despite pressing deadlines; reinforce excellence as a fundamental priority
- Capable of using tact, maintaining confidences, and fostering an ethical work environment; giving proper credit to others, and handling situations honestly
- Ability to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce, developing rapport with others and recognizing their concerns and feelings to build and maintain long-term associations based on trust
- Share due credit with team members; display team spirit, enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from fellow team members
- Ability to operate various types of equipment used in your department, for example personal computers, printers, copy machines, facsimile machines, and telephone
Physical Demands and Work Environment
The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential job functions.
While performing job duties the team member may occasionally sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The team member stands for prolonged periods, walks, climbs or balances, and stoops, kneels, crouches, or crawls. The team member may occasionally lift up to 50 pounds and/or push, pull or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The team member will be exposed to various foods and chemicals as well as latex. While performing job duties the team member is regularly exposed to risks associated with travel between buildings and back and forth to other areas as may be required by business demands. The team member is occasionally exposed to fumes or airborne particles, including second-hand environmental smoke. The noise level in the work environment varies from light to moderate, and there are fluctuations in lighting due to flashing lights from slot machines and band lighting.
At a minimum, the selected candidate will be required to pass a background check and drug-screening test, and obtain a gaming license. Following hire, the team member will be required to obtain a local food handler permit.
GENERAL SIGN-OFF:
The team member is expected to adhere to all company policies and applicable federal/state/local regulations.
I have read, received a copy of and understand it is my responsibility to adhere to and comply with the elements of this job description.
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