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Tessitura Administrator 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

Job Overview: The Tessitura Administrator will provide leadership and support for the organization in our use of the Tessitura CRM software. The Tess Administrator will interact closely with all departments across the institution, leading all Tessitura efforts and helping to instill best-practices for effective uses of Tessitura. The Tess Administrator will report directly to the Director of Information Technology, will be a vital member of the City Center team in ensuring proper utilization and growth of data-driven initiatives. The Tessitura Administrator is expected to demonstrate a passion for technology while upholding City Center’s mission and our commitment to being an anti-racist organization.


  • Providing day to day technical support, database administration and maintenance, troubleshooting and submission of support tickets to Tessitura Support.
  • Overseeing database infrastructure to translate business needs into application functionality.
  • Providing decision support for management on marketing and development strategies, reporting design, and workflow efficiency.
  • Providing leadership and coordination in expansion of Tessitura utilization: organizing meetings with users and management, preparing design proposals, and soliciting and providing feedback.
  • Facilitating the institutional transition to Tessitura Merchant Services in partnership with the Director of IT and other departments.
  • Preparing and delivering in-house trainings.
  • Assisting with department projects such as season set up and configuration, campaign/appeals planning, advanced data extractions, and financial reconciliations/audit.
  • Generating lists, ad hoc queries and reports.
  • Supporting Tessitura connection with third party applications such as Web API, Windcave and Prospect2.
  • Developing and documenting processes and procedures to educate staff and inform IT support.
  • Other duties as reasonably assigned.
Position Requirements

Required Experience and Qualification:

  • 3+ years of experience with progressive responsibilities as an advanced Tessitura user, working directly with end users, is required.
  • Proven ability to effectively communicate to and provide guidance for a wide range of people including from different cultural backgrounds, age ranges, and attitudes and abilities.
  • Proficiency with Microsoft SQL Server and SQL Server Reporting Services, writing SQL queries and stored procedures is strongly preferred.
  • Familiarity with Tessitura REST API and Episerver web CMS strongly preferred.
  • Proficient use of Microsoft Office Suite.
  • Strong written and verbal communication skills.
  • A collaborative approach to work.
  • Ability to communicate effectively and strategically.
  • Capacity to coordinate multiple ongoing projects in a fast-paced environment with precise attention to detail.
  • Problem-solving and project management skills.

As a valued member of the City Center administrative team, you will receive:

  • Salary Grade 4
  • Comprehensive insurance coverage (medical, dental, life, disability)
  • Hybrid Work Schedule (3 days in the office / 2 days at home unless job responsibilities require occasional additional days on-site for events, programming and/or performances)
  • Generous paid time off
  • Pre-tax flexible & dependent care savings accounts
  • Pre-tax transit savings
Full-Time/Part-Time Full-Time  
Shift -not applicable-  
Rate of Pay $65,000 to $75,000  
Number of Openings 1  
Exempt/Non-Exempt Exempt  
Open Date 1/25/2024  
About the Organization New York City Center has played a defining role in the cultural life of the city since 1943-making the best in the music, theater, and dance accessible to all audiences. Championed by a staff of passionate arts lovers, this commitment continues through celebrated dance and musical theater series including the Fall for Dance Festival, the Tony-honored Encores!, and the newest series Artists at the Center and City Center Dance Festival. The distinctive neo-Moorish theater in midtown Manhattan welcomes over 300,000 annual visitors to experience internationally acclaimed artists on the same stage that legends like George Balanchine, Leonard Bernstein, Barbara Cook, Martha Graham, and Paul Robeson made their mark. Home to a roster of renowned companies including Alvin Ailey American Dance Theater and Manhattan Theatre Club, City Center's dynamic programming, art exhibitions, studio events, and master classes, are complemented by education and community engagement programs that bring the performing arts to over 11,000 New York City students, teachers, and families each year.  

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