The Network Engineer Apprentice will assist the Network Engineer II and I in maintaining and troubleshooting of Fiber Optic based Metro Ethernet, DOCSIS 3.1 cable modem, IP, and optical transport infrastructure, as well as, technology testing, and implementation support for new network technology deployments. The Network Engineer I will also assist in generating detailed engineering documentation to support the installation, configuration, and ongoing support of all new network deployments and upgrades.
Maintain and update engineering records including network maps, IP allocation records, and wavelength plans.
Monitor utilization trends and perform capacity planning for all network infrastructures.
Monitor, maintain and troubleshoot underlying data and fiber network transport to support data, voice and video applications.
Maintain configuration files for all devices required for new technology deployments.
Assist Network Engineer I in evaluation of hardware and software.
Test new data and fiber network equipment and code upgrades.
Maintain up-to-date knowledge of networking technologies and industry trends which may improve operations or offer opportunities for new services and develop recommendations accordingly.
Respond to customer issues, work to resolve issues or escalate to Network Engineer I or II for assistance.
Must be dependable and able to commit to engineer on-call rotation to support after-hour customer request and troubleshoot optical network issues should they arise.