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Technical Service Representative 

About the Organization Palmer Holland is a quickly expanding international specialty chemical distributor based in Westlake, OH and operating in the United States and Canada. Palmer Holland represents many of the most recognized manufacturers from around the world. Our customers and principals are rooted in the Agriculture, CASE (coatings, adhesives, sealants, elastomers), Health & Nutrition, Lubricants, and Plastic industrial sectors.
As an independently-owned sales and marketing organization, we have the opportunity to make decisions which are in the best, long-term interest of the employees, customers, and principals we serve. Our sellers work with customers to solve problems and test and re-test different specialty products in order to find the one that will create what the customer needs. The dedication from our employees to continually improve their knowledge base and provide commitment to outstanding technical and customer service enables Palmer Holland to thrive as an industry leader.
As an employer, Palmer Holland's goal to remain independent is solidified through operating as a privately held Employee Stock Ownership Plan (ESOP) with an ownership team made entirely of employees. Palmer Holland views our employees as our most valuable asset, offering a healthy work-life integration and varying opportunities for professional development. We are known for having a culture that emphasizes having fun, being healthy, and working hard. Our office has advanced technology, a shuffleboard table, golf simulator, and treadmill workstations. In the field, our sales team has the tools to make critical decisions on the spot to better respond to customer needs, ultimately forming strong relationships. We believe in providing a work culture that engages employees, encourages growth, and promotes success.  
Category Sales and Marketing  
Position Technical Service Representative  

Position Summary:

  • A professional individual who will assist our sales team and provide technical support and assistance to customers who use our raw material offerings.
  • Communicate with our customers and supplier partners in person, phone and email to understand their needs, issues and bring solution-based proposals.
  • Troubleshoot and resolve technical problems and provide recommendations for improvement.
  • Prepare and deliver technical reports, presentations, or demonstrations to customers or management.
  • Provide training and guidance to customers and our sales team in the CASE markets with an emphasis on Dow Coating Materials binder polymers and additives for coatings and paints.

Essential Tasks of the Position:

  • Maintain records of customer interactions, transactions, and feedback.
  • Stay updated on the latest trends, developments, and regulations in the chemical industry.
  • Collaborate with sales, marketing and research teams to provide feedback, insights, or suggestions for product development or enhancement.


Activities of the position affect quality objectives. Responsibilities and authorities include where appropriate:

  • Initiate action to prevent the occurrence of any nonconformities.
  • Identify and record nonconformities that you observe and/or that are reported to you including any steps taken to remedy and/or prevent nonconformities.
  • Initiate, recommend, or provide solutions through designated channels. Verify the implementation of solutions in areas under your control.
  • Perform duties and tasks as prescribed in company policies, procedures, and work instructions.
Location Remote Locations  
Position Requirements


  • Candidate should have a bachelor’s degree in chemistry or a related field.


  • Relevant work experience is required, paint and coating formulating knowledge is preferred. Polymer synthesis.


  • Intermediate level of expertise in MS Office and Contact Management Software
  • Excellent verbal and written communication abilities
  • Ability to maintain professional conduct that always exemplifies the corporate policies, particularly when interacting directly with internal and external customers.
  • Ability to handle sensitive information with confidentiality and discretion.
  • Detail oriented with strong, accurate clerical skills.
  • Proficient at multi-tasking
  • Highly motivated
  • Strong technical, analytical, and problem-solving skills


  • Ability to work independently or as part of a team.

Physical Requirements:

  • Satisfactory motor skills relevant to position
  • Ability to sit for extended periods of time.
  • Ability to lift to twenty-five pounds.
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Exempt  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

To perform this job successfully, an individual must be able to perform each essential job tasks satisfactorily. Palmer Holland is committed to the full inclusions of all qualified individuals and reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.  
Travel Requirements 50%  

This position is currently accepting applications.

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