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Family Support Resources Worker Community Based 

Full-Time/Part-Time Part-Time  
Status Temporary  
Opportunities Available One (1) part-time position, 24.5hrs/week for 24 months. Start date: February 2024. Applications will be reviewed as they come in  
Category Parent-Child and Youth Services  
Open Date 1/26/2024  
Close Date  

The Family Support Resource Worker (FSRW) works with local Food Banks to provide vulnerable families with children (between 0-18 years old) with wrap-around family support. The FSRW provides service navigation and coordination, parenting support and education, connects families and facilitates their access to early years services, family supports and other social services.  

Carlington Community Health Centre serves children and families facing multiple challenges, addressing specific social determinants of health in a manner that is culturally sensitive, respectful and holistic in approach, grounded in attachment principles and a trauma-informed practices.

Program-Related Activities

  • Works with local Food Banks to connect with vulnerable families that would benefit from wrap-around family support.
    • Creation and facilitate quarterly meetings with local foodbank partners to optimize program delivery, client service,  share ongoing outcomes, identify and work on solutions for any gaps or issues

    • Create tools to track client engagement/outcomes, program outcomes, partner satisfaction.

    • Provide individual client needs assessments, action plans, one on one support.

  • Completes needs assessment and jointly identified need priorities.
  • Manages caseload (integrate/coordinate resources, crisis intervention, supportive counselling, information and referrals, supports parents, and provides advice on parenting).
  • Provides one-on-one family support focused on parenting and based on jointly identified family needs.
  • Plans and delivers programmes that enhance child and family welfare, such as cooking programs, parent education in a group format and/or individually, family visits, drop-ins, and others as needs are identified.
  • Actively connects families to resources and services in the community, as appropriate.
  • Identifies high need families in service area and link to family support and related services, as appropriate.
  • Develops and maintains up-to-date resource materials relevant to families with children.

As a condition of employment, the successful candidate is required to provide proof of full vaccination against COVID-19.

Position Requirements


  • Bachelor’s degree in Social Work or Social Service Work with extensive experience working with parents of children 0-18yo; community development experience is an asset; or an acceptable equivalent combination of education and experience.

Professional Experience

  • Three to five year experience providing direct family support and community resources referral services to families relevant to vulnerable families with children, including for children with special needs.
  • Three to five years full-time experience providing supportive services to low income, multicultural families, and vulnerable families.
  • Experience and interest in working with marginalized and diverse clientele, such as low-income, high-needs, newcomer, and a variety of multicultural communities, presenting complex needs.

Key Competencies

  • Knowledge of child development and behaviour management.
  • Knowledge of local resources for families, children, including children with special needs, and their referral pathways.
  • Understanding of complex family dynamics and issues relevant to working with vulnerable, multi-risks parents/caregivers.
  • Ability to work independently and in a multi-disciplinary team environment.
  • Demonstrated ability to work in a multi-cultural, multi-disciplinary team environment.
  • Ability to work and establish trusting relationships with diverse families, including marginalized, low-income, multicultural, history of trauma.

Linguistic Profile

  • English: fluency speaking/writing/reading.
  • A second language (French and/or relevant to our client population) an asset.

Personal Suitability

  • Sensitivity to the needs of marginalized and diverse clientele.
  • Commitment to health promotion concepts, strategies, and philosophy.
  • Commitment to community-based health care and social services, and strength-based philosophy and practices.
  • Position is based within a Carlington CHC-operated childcare centre.
Salary Range $26.27/hour - $30.90/hour  
Reports to Coordinator of the Youth Services Program  
Position Family Support Community Worker  
Post Internal Days 0  
Created By Brittany Bourdon  
Number of Openings 1  
Exempt/Non-Exempt Non-Exempt  
Req Number PAR-24-00003  
Location 900 Merivale and Community locations  
About the Organization Carlington Community Health Centre is a non-profit organization that puts today's most pressing health care challenges at the heart of their service delivery. We turn to the best professionals and employees to help improve the health and well-being of our community. We build trusting relationships with our clients and deliver quality services through a wide range of health and social services to parents and children, youth and teens, adults, and seniors.

We look to help community members resolve problems and advance concerns in the community by providing organizational support and advocacy assistance to local groups and associations.

Our mission is to improve, support and promote the health and well-being of the people and diverse communities we serve!
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

CCHC is committed to equity, diversity and inclusion. We welcome and encourage applications from the BIPOC, LGBTQ+ communities and persons with disabilities.  
French Job Description None Specified 

This position is currently accepting applications.

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