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Title

Senior Manager, Curriculum & Training (Asset Management) 

Category Training Division  
Description

Purpose of Division:
The Training Division provides learning delivery to the community development and housing counseling field of practitioners. Professionals enroll in courses and certification programs to receive credentialing and continuing education in this field of work. The division offers over 300 courses via in-person and online modes of delivery. Course enrollments exceed 15,000 enrollments yearly with revenue of over $3 million. The division is currently working to expand online learning delivery options. This position will play a critical role in building out both our in-person and online learning portfolio.

Position Summary:
Reporting to the Director of Curriculum and Training, this Senior Manager, Curriculum and Training is a specialized position which requires field experience and expertise in the following:

  • Real estate asset management with strong knowledge of multi-family property operations and property management.
  • Real estate finance with an in-depth understanding of affordable multi-family housing development and the Low-Income Housing Tax Credit program (LIHTC).
  • Property and portfolio performance analysis
  • Resident services and community development.
  • Grant Management – grant writing; developing work plans, budgets, deliverables, and narratives; coordinating with relevant stakeholders; and relationship management.
  • Adult education and participatory training methods and techniques for both in-person and online opportunities.

 

The role involves leadership and management in the development and delivery of training addressing the needs of community development organizations’ constituencies in the content areas above, including:

  • Managing the design, development, and revision of courses and workshops.
  • Planning and managing the delivery of courses for National Training Institutes, Virtual Training Institutes, Place-Based Training, and other online training formats (webinars, faculty-led, one-week workshops, and self-guided).
  • Hiring, managing, and evaluating a pool of 20+ consultants that serve as faculty and curriculum developers for both in-person and online courses.
  • This position will be responsible for managing up to 3 tracks of content as required.
  • Oversee the development of a robust online course portfolio of the content areas.
  • Develop and implement a comprehensive strategy for multiple learning paths for all content areas.
  • Enhance the value proposition of the Professional Certificate Program,
  • Grant management including writing, evaluation, budgeting, and reporting.
  • Hire, develop, and evaluate consultants to design, develop, revise, and deliver the courses, and meet grant or program requirements.
  • Publications review, editing, and oversight.
  • Training data tracking and analytics

“Due to pandemic circumstances and our commitment to provide the highest care for our community, NeighborWorks America encourages all new employees to be fully vaccinated against COVID-19 before being hired.”

Essential Duties & Responsibilities:

  • Manage the Asset Management curricula. This includes:
  • Working consistently to improve learning opportunities available to asset management professionals accessing NeighborWorks trainings in asset management.
  • Managing the Certified Housing Asset Manager® (CHAM) designation content areas and courses.
  • Recruiting, managing, and developing a diverse pool of consultants who serve as NeighborWorks faculty and curriculum developers for classroom, place-based, and online learning courses. Actively seek opportunities to diversify faculty.
  • Adherence to course development cycles using data to drive decisions and adherence to NeighborWorks curriculum standards.
  • Ensuring the effective employment of sound adult education methodology in course design, lesson planning, and training delivery. Willing to explore alternatives to teaching methodologies to be more inclusive of non-dominant groups and learning perspectives.
  • Forecasting content offerings for future events for up to a year in advance.
  • Identifying new and emerging trends, issues, and needs in the curricula and revising course content or developing new courses to address them, revising, and reviewing course materials in conjunction with instructors.
  • Working closely with other NeighborWorks Divisions and staff to identify content and course needs for online and in-person training events.
  • Develop and implement a comprehensive strategy for multiple learning paths for all content areas.
  • Follows the concept of constant, continuous improvement to provide the highest level of quality training to the participants of NeighborWorks® Training. Works to significantly improve learning opportunities for participants—employing a variety of training delivery methods such as site visits, forums, clinics, classes, and workshops.
  • Identifies new issues and needs in the content areas and develops courses to address them, reviews and revises course manuals and materials in collaboration with instructors. Applies an equity lens when revising and developing courses.
  • Audits and evaluates instructors and courses and provides critical feedback on how to make improvements. Evaluates new instructors.
  • Provides quality control for the related work of the Training Production Coordinator to ensure quality production of materials and on-time submission of information and materials from instructors.
  • Serves as resource and support to supervisor, other Senior Curriculum Managers, other business units and divisions, and practitioners including participation in working groups and committees.

Nature of Work Contacts:
The Senior Curriculum Manager will work with training participants and professional certificate candidates, NeighborWorks® America staff, instructors, potential instructors and representatives from partner and potential partner organizations. Senior Curriculum Managers are expected to be able to work independently to manage their curricula and instructors in addition to working under the general direction of the Director, Curriculum and Training.

Fiscal Responsibilities:
Procurement responsibilities related to engaging faculty consultants and vendors. Responsible for managing individual program budgets, and other contract budgets as requested.

 
Position Requirements

Required Minimum Qualifications:
(a) Education: College level degree, certification(s) and/or equivalent relevant work experience.

(b) Experience: Minimum of five (5) years of experience working in affordable multifamily housing with responsibility in any of the following; property management, housing finance, housing development, resident services, or community development with at least two (2) of these years working directly in or supervising asset management.

(c) Licenses, Certifications: None required for this position.
(d) Competencies, Knowledge, Skills & Abilities: an equivalent combination of education and experience that provides the following knowledge, abilities, and skills:

  • Knowledge in real estate development and finance, including the Low-Income Housing Tax Credit program (LIHTC).
  • Knowledge in community development and housing industry trends and policy.
  • Strong understanding of adult education principles and methods.
  • Demonstrated ability to plan, organize, and direct curriculum projects and programs from start through completion, including development of project scopes of work and budgets for faculty consulting engagements and other types of proposals.
  • Ability to communicate effectively orally and in writing, especially as this relates to coordinating and evaluating the work of other professionals and instructional materials required.
  • Experience as a trainer and/or curriculum designer desired.
  • Excellent writing and editing skills, oral communication abilities and presentation skills.
  • Ability to organize, prioritize and coordinate multiple work activities, and to work both independently and collaboratively with colleagues in a fast-paced team environment.
  • Strong interpersonal and customer service skills for communication and collaboration with internal staff and external funders and partners from diverse backgrounds.
  • Exceptional attention to detail and the ability to meet frequent deadlines required.
  • Maintain regular and timely attendance.

(e) NeighborWorks America Staff are expected to demonstrate excellence in the following:

  • Sensitivity to racial, gender, sexual orientation, and cultural differences
  • Effective, respectful, and timely communications with internal and external stakeholders
  • Listening effectively, seeks and accepts feedback.
  • Effective teamwork
  • Analytic, thoughtful, and strategic thinking.
  • Considering the mission, objectives, and goals of NeighborWorks and demonstrating an understanding of the impact of her/his/their decisions and behavior on the organization.

(f) Technology:

  • Proficiency with Microsoft Office Suite is required.

Preferred Qualifications:

  • Familiarity with Rental Assistance Demonstration (RAD), HUD Multi-family programs, housing preservation and climate resilience strategies are desired.


Working Conditions:
(a) Travel: Travel up to 25%
(b) Physical/Sensory Demands: Fast paced working environment, with extensive computer use and technological communication.

(c) Hybrid – work from home up to 3 days per week

 
Duration Continuous  
Salary Range $93,100-$110,000 depending on experience.  
Division Training  
Department  
Travel up to 25%  
Working Conditions Hybrid- work in office 2 days.  
Close Date 2/15/2024  
Location CORPORATE HEADQUARTERS: District of Columbia Office  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

To search for an open position, please go to http://NeighborWorksAmerica.appone.com



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