Share Email Opening Apply Now Title Team Lead, Application Services (Yardi or MRI)  EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   About the Organization About RealFoundations: RealFoundations is a professional services firm wholly focused on real estate industry. We operate globally with clients and offices in North America, Europe, India, and Asia-Pacific. We provide Management Consulting and Managed Services to Institutional Investors, Investment Managers, developers, owners/operators, service providers, and corporate occupiers. Real estate is not just another industry we serve - it is our lifelong passion and the primary focus of our people and our business. We bring together our deep real estate and technology experience to help make real estate run better. Management Consulting: Our Management Consulting professionals identify critical areas for improvement and then design and implement solutions around strategy, operational innovation, finance transformation, performance measurement and technology. Managed Services: Our Managed Services professionals bring deep industry knowledge and technology skills to augment or supplant real estate-oriented business functions including Accounting (Property and Fund and Lease Administration), Data (Structuring, validation, movement and management), Automation (repeatable tasks, data movement and report generation) and Application Support (Yardi, MRI, JD Edwards). RealFoundations makes real estate run better, and we believe our people make RealFoundations run better. Whether it's where you live, work, shop or play, real estate impacts and serves everyone. We believe the composition of our people should reflect the increasingly diverse and inclusive market that we serve. Our goal is to advance our firm's culture and 'be better', making diversity, equity, and inclusion important elements to our future success.   Description Duties and Responsibilities  The Team Lead, Application Services I is a hand-on position leading a team which provides support services to clients. The Team Lead ensures timely, accurate, and effective delivery of resolutions for assigned clients. This role actively works with the team to resolve support requests and trains team members.  Essential Job Functions  Submit accurate time and expense reports in a timely manner  Track trends of service requests and work with clients to mitigate recurring incidents  Develop and maintain close working relationships with clients  Ensure timely and effective delivery of issue resolution for clients and RealFoundations  Create knowledge documents for client specific processes  Document client requests and resolutions in ServiceNow  Monitor ServiceNow queue and respond to client requests for support in a timely manner  Prioritize and route client requests to other internal and external resources  Lead and participate in client status calls  Prepare and understand client metric and status reports  Develop and present client training on applications and business processes  Validate and test proposed resolutions from vendors and external resources  Work with vendors and external resources to ensure timely resolution  Focus on advanced requests and incidents requiring a deeper level of knowledge  Review issue resolution documentation and knowledge articles created by team members to confirm accuracy, adherence to standards, and proper grammar  Work closely with team members to review support requests and resolution, improve the level of service provided to clients, and train team members  Act as a point of escalation and subject matter expert for team members and other RF personnel  Review and improve client SLAs and metrics  Support department and company-wide projects and initiatives  Assist with interviewing, hiring, training, and mentoring department staff  Able to act as an Advisor to Colleagues    Category Managed Services   Location United Kingdom   Position Application Support Specialist   Position Requirements Education and Work Experience  4-6 years of experience providing application support and / or relevant experience with at least one of the following applications is required: Yardi, JD Edwards or MRI. Alternatively, similar job experience with a business accounting or ERP solution.  Four-year college degree is preferred with a BA or BS in Accounting, Business, Finance, Computer Science or equivalent is preferred. Two-year degree is acceptable or comparable training experience.    Full-Time/Part-Time Full-Time   Exempt/Non-Exempt Non-Exempt   This position is currently accepting applications. Apply Now WE ALSO RECOMMEND Other Jobs Within Same Category Senior Associate - Accounting in Chennai, India Posted on: 4/23/2024 [Apply Now] Associate - Accounting in Chennai, India Posted on: 4/22/2024 [Apply Now] Analyst - Accounting in Chennai, India Posted on: 10/25/2023 [Apply Now] Other Jobs Within 60 Miles -- None found -- Follow us See who works here:

 

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