Responsible for providing advanced level support for various applications including GEMS, Tyler Technologies, UBILL/Cogsdale, Cityworks and Laserfiche. Responsible for supporting application implementation and testing. Responsible for being mediator between IT Support and Development Team. Also, responsible for all routine administrative tasks and documentation.
Administers system security (i.e., authorization, access, read only, passwords, etc.) for UBILL/Cogsdale, GEMS, Tyler Technology, Cityworks and Laserfiche applications.
Providse advanced support for various line of business applications including UBILL/Cogsdale, GEMS, Cityworks etc., for internal and external customers.
Provides level 3 support for Tyler Technologies, UBILL/Cogsdale, GEMS, Cityworks and Laserfiche applications for IT support personnel before being escalated to the development team.
Leads IT support personnel for application implementation.
Performs application maintenance and administration as needed.
Tests new versions of Cogsdale and Tyler Technology applications and learns the new enhancements of the software.
Supports Vision 360(Triad) application.
Provides level 1 end user IT support for all pc related hardware and software issues.
Logs all support issues in the Service Desk application.
Maintains support scripts in electronic form.
Places orders for equipment and software as needed, including creation of purchase order, notification of vendor, notification of IT staff and follow through of delivery of product.
Keeps up with industry trends for commodities.