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Route Support Specialist - RSS 


The Route Support Specialist (RSS) core responsibility is to professionally 'fill in' for RSR's on vacation, RSR 'call outs,' and open routes. The RSS is responsible for ensuring timely and accurate delivery of medical linen and clothing and customer service to our customers; addressing account issues concerns and complaints as presented by the customer during on-site visits and ensuring customer satisfaction thru an efficient and professional processing of paperwork and account data/information manner.

Nixon is the leading provider of textile rental service to the outpatient healthcare market. Nixon provides launders and delivers a complete line of healthcare apparel and linens along with other reusable products. From our facilities in Connecticut Delaware Maryland New Jersey New York and Virginia Nixon provides service to more than 6500 customers each week across the Northeast and mid-Atlantic region.

  • Support the service management team by professionally filling in when RSR's are out or when routes are open
  • When not filling in, Ride with RSR's on your assigned team to learn their customers
  • Service assigned accounts by delivering clean removing soiled products and addressing customer service issues in an efficient professional and productive manner
  • Enter all service related data and signatures into assigned Route Assistant (PDA).
  • Manage customer invoices and product inventories in an accurate manner.
  • Efficient on-site account maintenance to ensure minimal lost business and service credits.
  • Communicate daily with supervisor as needed to resolve customer concerns that arose from the day's activity.
  • Observe and practice corporate policies procedures and safety protocols relating to handling of product and driving.
Position Requirements

To be successful in this opportunity you will need:

  • Minimum of 1 year in a RSR role.
  • Skilled with Nixon’s inventory management practices and the Nixon Service Difference, NPS scores must be at or above company average.
  • Valid driver’s license and clean driving record required at all times
  • In addition to these requirements, you will need to pass a DOT physical, pre-employment drug screening, and lifting assessment testing.

Work Environment/Physical Demands

Uniform: Associates will be issued and required to wear a standard uniform daily in accordance with the company’s dress code policy.

PPE: Protective equipment is available and will be required to be worn as the situation dictates.

What Makes Nixon Different

A promising future! As the leading provider of textile rental to the out-patient healthcare market we continue to experience growth year over year with expansion into new markets. This growth enriches the lives of our associates by creating new opportunities.

Want to know more? Click here and see why our Associates say "I Am Nixon"

Nixon Uniform Service & Medical Wear is an equal opportunity employer.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
About the Organization Our History

Founded in 1967 as a dry-cleaning business, Nixon Medical rapidly grew into a chain of dry-cleaners. We entered the textile rental market in 1969 and the business quickly evolved from consumer dry-cleaning into business-to-business textile management services.

Nixon Medical is the leading provider of textile rental service to the outpatient healthcare market. From our facilities in Connecticut, Delaware, Maryland, New Jersey, New York, Virginia, Massachusetts, and Texas. Nixon provides service to more than 8,500 customers each week across the Northeast, Mid-Atlantic, and Southwest regions.

Nixon Medical is a family owned and operated business. The company's shareholders, independent Board of Directors, and associates are committed to the core purpose and values of the organization.  
Location Beltsville, MD  
Full-Time/Part-Time Full-Time  
Shift Days  
Req Number MED-24-00006  
Open Date 1/19/2024  

This position is currently accepting applications.

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