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Shift Supervisor (151) 

Category Nursing Administration - 6017  


  • A registered professional nurse who is responsible for overall administrative oversight for the organization, including the coordination of delivery of patient care on assigned shifts.
  • Provides leadership, supervision and direction for all personnel on duty to promote efficiency, productivity and quality care/services.
  • Maintains standards of professional nursing, promotes collaboration among disciplines.
  • Performs duties and responsibilities in a quality manner adhering to all hospital policies and procedures and management competencies.



  • Demonstrates leadership abilities, including excellent communication and conflict resolution skills.
  • Demonstrates knowledge and technical skill necessary for providing competent, comprehensive patient care.
  • Provides positive, professional role model for others.
  • Demonstrates ability to teach/counsel patients, families and colleagues.
  • Maintains current knowledge of administrative policies and procedures.
  • Functions professionally under stressful or emergency conditions.
  • Utilizes effective verbal, non-verbal and written forms of communication.
  • Works effectively with others consistently demonstrating tact, discretion, diplomacy and a commitment to teamwork.
  • Directs staff members allowing them the opportunity for professional and personal growth.


  • Associate can deliver care/service appropriate to patients/customers.
  • Collaborates with and delegates to other health team members for effective coordination of patient care.
  • Makes rounds of the facility to assess efficiency of operations and to provide support/direction as needed.
  • Communicates pertinent information to appropriate persons in concise and timely manner.
  • Informs Team Leader and/or Vice President of Nursing and Quality Resources, or administrator on call of needs, problems and/or unusual events.
  • Investigates and reports complaints, taking appropriate action to resolve issues.
  • Serves as representative of management in providing onsite supervision of associates, communicating with them regarding their professional and personal conduct as it relates to the efficient operation of the organization.
  • Communicates to the appropriate Team Leader in a timely manner regarding problems or concerns with staff performance or department.
  • Supervises associates in absence of management and communicates with them regarding their professional and personal conduct as it relates to the efficient operation of the organization.
  • Communicates with Charge Nurses/supervisory staff to obtain a verbal update on unit/patient status. Initiates disaster response (Code Orange, Yellow, etc.) as appropriate to situation.
  • Evaluates operational issues, makes recommendations regarding individual units, departments and organizational levels to promote cost-effective quality care and hospital operations.
  • Recognizes situations when non-productive time is occurring and intervenes to eliminate situation, adjusting staffing levels and assigned tasks.
  • Acts as a support to patient care units as needed.
  • Serves as a resource for interpreting hospital policy, state law and other regulatory requirements as related to hospital operations.
  • Serves as a resource to all staff on duty.
  • Serves as role model and mentor to associates to promote clinical/professional growth and development.
  • Serves as a change agent and promotes implementation strategies in a positive and constructive manner.
  • Serves as resource to associates in the development of conflict management, delegation and communication skills.
  • Demonstrates accountability for personal and professional growth through the pursuit of advanced knowledge and skills.
  • Observes department operations, including clinical practice, recommending process improvements to the appropriate Team Leader.
  • Conducts interaction with patients, visitors, physicians, and all associates in a manner consistent with the intent of the hospital's mission, vision and values.
  • Assures that care is delivered in a compassionate, non-judgmental manner that respects the rights of the individual, physicians and colleagues to privacy, dignity, respect and confidentiality at all times.
  • Assures that staff interacts with patient/families in a professional and compassionate manner.
  • Monitors/analyzes patient satisfaction and other customer feedback data and recommends improvements to improve customer satisfaction.
  • Acts as a role model in patient advocacy and effective conflict resolution strategies.
  • Interacts with associates in a manner that maintains associate's right to confidentiality.
  • Ensures patient confidentiality is maintained.
  • Advocates 'Patients First' and consistently role models these behaviors.
Position Requirements



  • Graduate of an accredited school of nursing.
  • Currently licensed as a Registered Nurse with the state of Indiana Health Professions Bureau.
  • Minimum three years’ experience as Charge Nurse/Manager.
  • Participates in Basic Life Support training per the American Heart Association.
  • Advanced Cardiac Life Support and Pediatric Advanced Life Support required.

ADDITIONAL EDUCATION AND EXPERIENCE REQUIREMENTS: Mandatory Continuing Education: Customer Service, Fire and Safety, Corporate Compliance (including Confidentiality), Infection Control, and education required by regulatory, accreditation bodies, scope of practice, and/or Hancock Regional Hospital.

Full-Time/Part-Time Full-Time  
Shift -not applicable-  
Sign-On Bonus  
Resubmittal due to closure after 120 days open?  
Position Shift Supervisor (151)  
Number of Openings 1  
Exempt/Non-Exempt Non-Exempt  
Open Date 12/29/2023  
Location Hancock Regional Hospital  
About the Organization YOUR HEALTH IS OUR LIFE

Hancock Health is an Indiana-based, full-service healthcare network serving Hancock County and the surrounding areas. Our health system includes Hancock Regional Hospital, Hancock Physician Network and more than 20 other healthcare facilities, such as wellness centers, women's clinics, family practices, and the Sue Ann Wortman Cancer Center.

A Caring Community Partner
Our goal at Hancock Health is simple: To give every person the personalized attention necessary for a happy, healthy life. Our mission, vision, and values embody this goal.

To be a Caring Community Partner by healing, improving health and wellness, alleviating suffering, and delivering acts of kindness one person at a time.

To be nationally recognized for kindness in the delivery of excellent quality patient care, efficient and effective operations, the adoption of proven technologies, the creation of a positive workplace environment, and excellence in community service.

Exceptional | Honorable | Devoted | Reliable | Kind  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

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