Share Email Opening Title OPERATIONS MANAGER - CONVENTION CENTER  Description Mills James is hiring an Audiovisual Operations Manager to join our growing Cleveland Hospitality AV team. Our mission is to transform how hospitality clients view their AV partners. That's why discriminating hotel properties, convention centers, and Fortune 500 corporations worldwide trust their audiovisual and on-site production to us. We deliver audiovisual services worthy of their service standards. The AV Operations Manager will supervise daily operations at a convention center location, working closely with the Director of AV Services. He/She/They will focus on the overall goals of the Mills James Hospitality division through exceptional customer service, innovative team development, leadership, and cost controls. QUALIFICATIONS Listed below are representative of the knowledge, skill, and/or ability required: Bachelor's degree from a four-year college or university; or four years related experience and/or training in a live event hospitality environment or equivalent combination of education and experience Minimum three years of customer service or hospitality experience Three years of audiovisual experience in a live show environment Proficient with computer software and programs, including Microsoft Office Suite Must have a valid driver's license DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must be able to satisfactorily perform each essential duty and other duties that may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. OPERATIONS Responsible for the management of daily setup and strike of the AV equipment for meetings and events Perform basic maintenance on AV equipment and maintain appropriate inventory Communicates equipment maintenance needs to the Mills James warehouse logistics manager Projects a positive image of the organization to employees, customers, industry, and the community Ensures the daily labor and equipment requirements are met with internal or external resources Ensures that proper billing practices are maintained Performs other related duties as assigned CUSTOMER SERVICE Provides outstanding customer service by establishing excellent working relationships with internal and external clients, other Mills James team members, and all vendors Meet with guests on-site to ensure that their needs are met, and the equipment setup is working properly. All applicants will be required to consent to a background check before employment. Benefits — Mills James offers a comprehensive benefits package for this full-time opportunity, including health, dental and vision care, 401(k), and Roth 401(k), with company match.   Position Requirements   Full-Time/Part-Time Full-Time   Location Cleveland, Ohio   Position OPERATIONS MANAGER - CONVENTION CENTER   Post Internal Days 0   Number of Openings 1   Req Number HOS-23-00014   About the Organization Mills James is a full-service production company of nearly 240 event and video professionals with offices, production facilities, and hospitality properties throughout five states and two time zones. Our mission is to craft and deliver experiences that deepen human connections and inspire people to care and act. We offer robust career opportunities, a Pre-Professional program for recent college graduates, and freelance opportunities.   EOE Statement Mills James, Inc. is proud to be an Equal Opportunity Employer — All qualified applicants will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.   This position is currently not accepting applications. To search for an open position, please go to http://MillsJamesInc.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category AREA OPERATIONS MANAGER - HOSPITALITY in Hilliard, OH Posted on: 4/22/2025 [Apply Now] HOTEL AUDIOVISUAL MANAGER - DETROIT in Detroit, MI Posted on: 4/18/2025 [Apply Now] AUDIOVISUAL TECHNICIAN - DETROIT in Detroit, MI Posted on: 12/16/2024 [Apply Now] AUDIOVISUAL TECHNICIAN - HOSPITALITY - COLUMBUS in Hilliard, OH Posted on: 10/10/2023 [Apply Now] Other Jobs Within 60 Miles -- None found -- Follow us

 

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