Share Email Opening Apply Now Title Patient Navigator  Position Patient Navigator, RGI   Req Number HEA-23-00188   Full-Time/Part-Time Full-Time   Exempt/Non-Exempt Non-Exempt   Category Healthcare   Division RGI MSO, LLC   Shift -not applicable-   Salary Range $25.00-$35.00   Location RGI Westerville   Close Date   Description We are on a mission to fulfill dreams by building families. We are making fertility more accessible, intuitive, and empowering - for all. We are working hard to set the standard in fertility care and we know how to have fun, too! We are growing quickly and care deeply about the development of our team, both professionally and personally. We value collaboration compassion and teamwork. Above all we are united by our shared commitment of putting our patients first. RGI is seeking a Patient Navigator to join our growing team in Westerville, OH. The Patient Navigator will be responsible for driving patient and clinical team communication, streamlining coordination of care, and delivering the highest levels of service to our patients. The Patient Navigator will be the essential link between patients, physicians, nurses and administrative teams to provide the timely communication and support to our patients. This will be accomplished through coordination, by the Patient Navigator, throughout the continuum of care from first contact through discharge. Responsibilities: Scrubbing into the operating room with precision and attention to detail, ensuring adherence to sterile techniques and maintaining aseptic conditions to support the surgical team in delivering optimal patient care. Serve as critical resource for patients across the patient care team to facilitate ease of and satisfaction with the patient experience and treatment cycle Provide first-line contact to support patients as they pursue treatment by helping to manage day-to-day logistics, simplifying clinical services and supporting the education and emotional needs across the continuum of care Serve as single and centralized point of communication (in person, by phone, email and text messaging) between patient, healthcare providers, and all admin team members to enhance communication, promote good working relationships, accomplish assigned duties, and improve the delivery of care Anticipate the needs of the patient and RGI providers and deliver coaching, communication, and customer service as needed to multi-disciplinary care team Track all patient contacts, follow ups, barriers to care and outcomes Utilize nAble EMR system to ensure patient records are up-to-date and secure Provide support to the team with other administrative tasks as necessary   Position Requirements 2+ years of years of demonstrated service excellence experience; prior progressively responsible experience coordinating patient care ACLS Certified/BLS Certified preferred  OB/Gyn or reproductive health care experience desirable Strategic mindset and ability to consider implications & impacts to patient experience Able to quickly build strong relationships at all levels across the organization Strong verbal and written communication skills Detail-oriented with strong organizational skills including proactive planning, follow-through and follow-up Ability to manage multiple patients in a fast-paced changing environment Ability to communicate empathetically and effectively and consistently demonstrate strong emotional intelligence and self-awareness. To support patient needs, this role will require flexibility and ability to accommodate an irregular work schedule, when needed. Experience in or knowledge of scheduling, clinical terminology, insurance, clinic protocols EMR experience required   About the Organization Fulfilling Dreams By Building Families. Pinnacle Fertility is the nation's fastest-growing physician-centric fertility care platform, supporting more than 25 high performing fertility clinics and comprehensive fertility service providers nationwide. Under a united mission of fulfilling dreams by building families, Pinnacle clinics offer innovative technology and processes, compassionate patient care, and comprehensive fertility treatment services, ensuring families receive a high touch experience on their path to parenthood. Pinnacle's platform provides non-clinical business services through a collaborative approach that provides clinics the ability to maximize their business operations. In addition, through advanced technologies, clinics can scale for growth while focusing on improving outcomes for patients as well as creating a healthy and inclusive environment for team members.   EOE Statement At our company, we serve everyone, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we acknowledge and value the diversity of our patients, we also actively celebrate diversity within our organization. We are an equal opportunity employer, and we are committed to a safe and inclusive work environment for all. We recognize that diversity among our team allows us to not only more effectively serve our patients, but also to advance innovation and opportunity within our field. We encourage qualified applicants of every background, ability, and life experience to apply to our employment opportunities.   This position is currently accepting applications. 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