We know what you're thinking. "What kind of name is IncredibleBank?"
Well, we're glad you asked.
With a name like IncredibleBank, we have a lot to live up to. Our name is a promise we make every day to our customers and to our team members (and hey, that could be you!). A promise that we strive to be incredible in everything we do. A promise that will help our customers, fellow team members, and our communities to do the incredible.
At IncredibleBank, we're all about ICE. What's ICE? ICE stands for Incredible Customer ExperienceTM (that's right - an experience so good and so important we trademarked it). ICE illustrates the core values that drive everything we do - how we conduct business, how we treat each other, and how we continuously strive to build on our model of customer-focused banking. Our core values have been in place for more than 50 years and continue to influence every aspect of our operation today.
So - how can you help us live up to our name?
About the Role
We are eager to discuss the prospect of you joining our team as our next incredible team member!
This position reports to the VP, Regional Banking and allows you to partner with other team members and key stakeholders to provide Incredible Customer Experiences of your own! Duties and responsibilities may include:
- Drives bank sales and office operations, ensuring that established policies and procedures are followed, and delegates responsibilities as needed to meet bank objectives.
- Individuals will be expected to maintain and grow respective market(s) meeting the sales goals of the organization in deposit growth, business partner referrals, and consumer and small business loans. Meets individual sales accountability expectations.
- Individuals will act in the capacity of a customer ambassador for the bank to provide customers with a high-quality experience worthy of our brand. The overall focus will be to provide strategic leadership, mentoring, and training to team members to attain new customer relationships and retain and grow existing relationships.
- Responsible for supporting the Bank’s community involvement and community activities, ultimately generating leads to build and maintain customer relationships.
- Demonstrates support for innovation and organizational changes needed or implemented to improve the organization’s effectiveness. Leads others to successfully manage and/or accept organizational change.
- Responsible for developing staff through ongoing coaching sessions to ensure that all are personally committed to consistently exceeding customer expectations and I.C.E. every time, everywhere.
- Partners with branch leadership on hiring, training, developing, scheduling, assigning work to, managing, and reviewing job performance of retail bank staff. Interviews and hires quality staff that is engaging, verbal, and confident, and possessing strong relationship sales abilities.
- Develops and implements written short-and long-term plans for achieving branch growth, sales, fee income, and service goals.
- Develops, maintains, and cultivates community and new business contacts with important market sources to enhance bank visibility and maximize business development opportunities.
- Upholds the company’s policies by maintaining appropriate controls as stated in bank audit procedures to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities.
- Directs ongoing compliance and management of all required training and compliance requirements (i.e., CIP, BSA, CTR, SAR, etc.).
- Advises on and accepts consumer and small business loan applications which may include reviewing and gathering information, closing the loan, processing paperwork, and/or following up with the customer as needed.
- Understands and adheres to loan policy guidelines regarding consumer and small business loan applications.
- Manages a limited loan portfolio in all markets. Success is measured by complying with the regulatory standards by lending division. Will be responsible for facilitating the internal credit review/analysis process while meeting and delivering I.C.E. standards.
This is a regular full-time salaried exempt position, averaging approximately 40 hours/week. Schedule may vary between the hours of 8:00 am to 5:30 pm CST Monday through Friday.
This position will work on-site at our IncredibleBank branch location in Middleton, WI.
About You
You do what is right over what is easy. You don’t settle for good enough. You’re driven to learn and grow. You recognize your impact on the customer experience, regardless of your role.
Those attributes are just a few things our incredible employees have in common.
And, if you are looking for an opportunity to join a dynamic team, we’d be so excited to learn a little more about you and your interest in joining the team! Our recommended and preferred qualifications are:
- Bachelor’s degree (B.A.) from an accredited four-year college or university in Business Administration, Marketing, Finance, Accounting, or equivalent experience preferred.
- 3-5 years of experience in direct banking sales/market strategy, business development, personal banking, business banking, or branch management related experience and/or training; or equivalent combination of education and experience.
- 2-3 years of supervisory/management experience required.
- Provides leadership, coaching, and/or mentoring to team members.
- Analytical thinking skills with a sales mindset and attitude.
- Demonstrated ability to maintain flexibility in a changing environment.
About Our Benefits and Compensation
Our promise of ICE extends to our employees as well. Our employees are our greatest asset, and we strive to show our appreciation by offering top-tier benefits and, dare we say, more than competitive compensation that we’re willing to discuss up front.
And we are constantly evaluating and improving our benefits. In fact, eligible employees receive over 30 days off per calendar year! That includes 18 days of PTO to begin, PLUS an Anniversary Holiday, Birthday Holiday, Wellness Holiday, and 12 observed Bank Holidays.
Check out our total rewards package at: https://incrediblebank.mybenefitsapp.com/
About the Company
IncredibleBank first started in 1967 as River Valley Bank with a single location in Rothschild, WI. And we may have strong roots in community banking, but IncredibleBank wasn’t awarded as one of America’s Most Innovative Banks by the Independent Community Bankers of America for our popcorn Fridays. Though we do love free popcorn...
We strive to stay on the leading edge of banking technology with the goal providing the best, simplest way for our customers across the country to do their banking. But if our customers need us, they can pick up the phone and talk to a real person. And that’s what makes us America’s first national online community bank. And who doesn’t love the idea of a national community?
Today, IncredibleBank is a $1.9 billion-asset institution that has grown to 15 brick-and-mortar locations with customers in all 50 states. But we know that as an employer, it’s less about size than it is about culture. That’s why we’re especially proud to have been certified as a Great Place to Work.
Learn more about our Great Place to Work engagement results here: https://www.greatplacetowork.com/certified-company/7022621
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