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Financial Readiness Counselor 

Category Administration  


Established in 2006, Interactive Government Holdings, Inc. (IGH) is a leading professional services and technology provider to the Federal Government. Our mission is to serve uniformed service members globally and their support systems locally. We utilize strategy, data science, and technology to make the programs we execute more efficient for the people our programs serve. IGH has a national and international program staff and a corporate headquarters located in Springfield, Virginia. We are proud of our ability to shape tomorrow while ensuring all active-duty personnel and reservists can carry out their critical missions and tasks today.

Job Description

Interactive Government Holdings (IGH) is seeking qualified, trained and capable individual to serve as a Financial Readiness Counselor.

Provide Military and Family Readiness Services (M&FRS) dedicated to providing a broad range of support to active duty, guard, reserve, Department of Defense (DoD) civilian employees, Non-Appropriated Fund (NAF) Employees, contractors, retirees and eligible family members. Manage Military and Family Readiness Center (M&FRC) to include Personal and Work Life, Financial Readiness, Employment Assistance, Deployment Support and volunteer resources. Provide 24-hour on-call assistance and support for mobilizations and deployments, Evacuation Reception Centers/Emergency Family Assistance Center (EFAC). Manage and perform quality work performance in accordance with applicable directives, standards and guidelines.

Management and Administration of Comprehensive Military and Family Readiness Services (M&FRC).

Provide comprehensive Military and Family support and services, contributing to the mission readiness, resiliency, and well-being of the military community. Operate in accordance with (IAW) Department of AF Instruction (DAFI) 36-3009, Department of Defense Instruction (DoDI) 1342.22, M&FRC operation guides, Public Law, DoD and AF parameters. Make customer service the priority of Military and Family Readiness Services. Work with unit leadership with a focus on high-risk units with a high deployment rate or a high operations tempo. Provide programs and services to assist in identifying, assessing and minimizing personal and family related challenges (i.e. deployment, personal skills, coping skills and financial literacy). Strive to make same day service a priority. Perform market research to determine necessary programs needed to provide top quality M&FRC services. Provide recommendations to leadership for process improvement. Advocate and advertise among installation units and tenants to ensure all units are aware of programs offered by the M&FRC. Document and track all M&FRC programs, data gathering, and service delivery to provide timely information and outcome-based results of utilization of Center services in Air Force Family Integrated Results and Statistical Tracking (AFFIRST) System. All Center staff members will utilize this system for data gathering, record keeping, and information management.

Work side by side with government Military and Family Readiness Center (M&FRC) staff to create partnerships and actively engage with unit leaders and to identify unit strengths, address concerns, and help resolve issues that may impact the personal readiness and retention of their people. Assist Commanders in finding resources (through local agency partners on and off base) that address unit needs. All staff shall possess a general knowledge of all M&FRC Core programs identified in DAFI 36-3009 to be able to direct customers to the appropriate office for services.

Provide Core Compliance Experts (CCE) for personal and work life, personal financial readiness, volunteer resources, employment assistance, deployment support program, and crisis support. CCEs shall maintain the required certifications outlined in Appendix I and knowledge to deal with complex issues. CCE's will maintain proficiency in all M&FRC services below in order to provide timely and comprehensive customer service, class instruction and proficient referral. CCE's will conduct cross-utilization training for contract staff to meet competency requirements of the M&FRC Service Delivery Desk Guide model of operations. Create spending and action plans for first time one-on-one consultations.

Employ appropriate marketing techniques to reach target audiences for all program components and market all services and workshops. Provide input to the Flight Chief for briefings to newly assigned commanders, first sergeants and command chiefs on M&FRC services. Staff will document all assessments, services, and referrals with a focus towards problem prevention. Education and Training records updated, and services documented in AFFIRST. Provide nonmedical assessment and services in a variety of areas. Center personnel will provide information and referral and follow up for all M&FRC core programs.

Position Requirements

Major responsibilities include (not all inclusive):

Manage all aspects of the Personal Financial Readiness Services (PFR).

Offer information, education, and personal financial counseling to help Military, individuals and families maintain family readiness. Provide foundations at the beginning of Military’s career and develop throughout career to improve financial literacy.

Provide mandatory touchpoints for financial readiness to include first duty station training, Thrift Savings Plan (TSP) vesting, continuation pay, transition, change of station, pre/post deployment, marriage, divorce, birth of first child, disabling sickness or condition, subsequent duty station, lump sum eligibility and promotion IAW DAFI 36-3009. Maintain currency with the latest innovations and programs from the civil and military sectors and integrate into the current offerings.

Assist members with establishing an extended absence financial plan for extended deployments when requested.

Provide basic financial skills, savings and investing for future goals, consumer issues briefings, ancillary workshops, and referrals for home buying, selling, renting, tax implications and shipment/storage of household goods.

Provide assistance identifying and resolving potential violations of consumer rights and remedies available, including referral to appropriate authorities for reporting and further assistance. Centers should assist with a personal financial analysis for parent seeking a childcare hardship waiver (fee reduction). A recommendation of approval or disapproval is not required of Military & Family Readiness staff.

Act as the installation-level administrator for the myVECTOR Financial Readiness Dashboard (or it’s replacement). Provide monthly status reports (CDRL 0108) through the Flight Chief to the FSS Commander. Serve as the focal point to ensure Unit Administrators are assigned. Work with units and Unit Commanders to ensure each unit assigns a Unit Administrator.

Manage all aspects of the Volunteer Resource Services program. Assist the installation commander and collaborate with other base volunteer agencies, for the purpose of, referring Airmen, spouses, and other family members for volunteer opportunities IAW DoDI 1100.21. Administer the Volunteer Excellence Award Program. Announce volunteer opportunities. IAW DAFI 36-3009, Service Member, Family Data Card, volunteer data or service records, may be locally developed, to meet mission requirements. Centers must document volunteer hours when reported in AFFIRST.

Skills / Certifications:

Baccalaureate Degree with 30 CEU Bi-Annually

National Certification as an Accredited Financial Counselor upon hire and remaining of the contract


Position requires a favorably adjudicated National Agency with Inquires (NACI) Tier 1 or T1 Background Investigation.

This posting is contingent upon receipt of the contract.

At Interactive Government Holdings, Inc. (IGH), health and safety play a vital role in our success. IGH’s employees work together to comply with all applicable health & safety practices and protocols, including health orders and regulations related to COVID-19 that are mandated by local, state and federal authorities.

Interactive Government Holdings, Inc. (IGH) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Full-Time/Part-Time Contingent  
Position Financial Readiness Counselor  
Close Date  
Open Date 12/14/2023  
Location Alabama - Maxwell AFB  
About the Organization  

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