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Title

Donor Services Manager 

Reports to: Sr. Director of Development  
Exempt/Non-Exempt Exempt  
Full-Time/Part-Time Full-Time  
Location Capital Area Food Bank - DC  
About the Organization It is an exciting time at the Capital Area Food Bank (CAFB) as we continue to undertake our mission of providing good, nutritious food today and food to enable brighter futures. On an annual basis CAFB distributes about 40 million meals worth of food through a network of hundreds of partners across the DMV. We know that creating long term solutions to food security requires more than meals. It requires education, training, and collaboration across the public, private and social service ecosystems. We are seeking people with strong ideas and a passion to come together to address the complex interrelated issues of food security, poverty, and equity. We are expanding in multiple ways: providing food for today and addressing the root causes of hunger by partnering with organizations that provide critical services like job training programs, health care and education. Food has the power to transform lives and move everyone forward. Find out how on our website at capitalareafoodbank.org. Let us discuss how food is at the center of everyone's healthy life!


 
Description

The Capital Area Food Bank is seeking a Donor Services Manager who will advance organizational goals by leading our Donor Services team and help support direct marketing campaigns to drive forward Development goals and operations. This individual will play a pivotal role in managing and optimizing our gift acceptance practices, donor relations work, improve reporting, and processes to ensure more effective donation processing while working closely with our platform and direct marketing consultants to maximize the capabilities and align with our business practices. This role will also oversee and manage the food bank’s relationship with its lock-box company.

Leadership and Team Management – approx. 20%

  • Lead and inspire a team of Donor Services Representatives to effectively process gifts, record key data, and begin the stewardship process.
  • Provide guidance, training, and mentorship to team members to ensure high-quality donor interactions and a superb donor experience.
  • Foster a collaborative and supportive team environment to enhance productivity and morale.

Donor Data Management – approx. 35%

  • Collaborate with our Salesforce and Classy consultants to maximize the effective use of both platforms.
  • Streamline donor data management, reporting, and analytics through Salesforce and Classy tools.
  • Display proficiency with CRMs and able to implement key data updates and upgrades toward our long-term CRM and donor data strategy.
  • Ensure the team is trained and proficient in utilizing Salesforce and Classy features for donor engagement and tracking.
  • Establish performance measures/KPIs to monitor and evaluate donor services and gift processing functions
  • Generate regular reports on supporter engagement, contributions, and other relevant metrics.
  • Analyze data trends to make informed decisions regarding donor engagement strategies.

Direct Marketing Campaign Management – approx. 25%

  • Coordinate and help execute the food bank’s direct marketing efforts to drive and implement direct marketing campaigns
  • Assist Senior Director of Development draft annual direct marketing budget
  • Ensure all direct marketing data including campaign results, costs and correspondence/conversations with donors is recorded in the database timely and accurately
  • Coordinate Sales Force and Classy campaign development in coordination with the food bank’s direct marketing agency
  • Implement best practices in Salesforce/Classy utilization to improve overall performance.
  • Help execute key operational functions including coordination of invoices and payments to vendors in concert with the finance department

Donor Relationship and Gift Acceptance Management – approx. 20%

  • Drive strong interactions with donors, ensuring exceptional donor experiences through the donor services team.
  • Work with the Senior Director of Development and other team members to ensure the Donor Services team has the appropriate training, talking points and resources to be successful.
  • Oversee the acknowledgment, recognition, and stewardship processes to express gratitude to donors effectively.
  • Monitor donor feedback and implement strategies to address concerns and improve donor satisfaction.
  • Help process gifts, particularly complex or planned gifts, and donor requests in a timely and effective manner.
  • Work collaboratively with different departments including finance, development, programs, operations and marketing/communications for effective gift acceptance and donor relations.
  • Continuously assess and enhance donor services processes to increase efficiency and accuracy.
  • Identify areas for automation and work with internal and external resources to implement appropriate solutions.
 
Position Requirements

Qualifications

  • At least a Bachelors degree in related field or equivalent in experience;
  • At least 5+ years of professional fundraising, development, community engagement and/or advancement experience in an office environment;
  • Demonstrated success managing a team against key KPIs
  • Experience with direct marketing campaigns and other interactive platforms for soliciting donations.
  • Strong understanding of databases, including Salesforce or a similar fundraising CRM platform.
  • Proficiency in Microsoft Office software.

Other Skills / Abilities

  • Commitment to the CAFB’s mission and team values;
  • A high degree of professionalism and leadership abilities.
  • The ability to communicate key points in a clear and compelling manner;
  • Highly organized and efficient; with the ability to prioritize and get things done on schedule and work under pressure to meet deadlines;
  • Strong problem solving skills, prioritization abilities, organizational skills and the ability to understand and anticipate donor and organization needs.
  • Some understanding of organizational financials and experience in program budget development preferred;
  • Demonstrated project management and analytical skills;
  • Ability to work independently as well as collaboratively in a team;
  • Demonstrated initiative and creativity;
  • Strong interpersonal skills, respect for priorities and effective collaboration skills with colleagues and partners.

Physical Requirements:

  • Prolong periods of sitting at a desk and working on a computer. Must be able to lit 15 pounds at a time.

Reporting:

  • This role reports to the Sr Dir of Development in Fundraising

Schedule: 

  • Normal working hours are 9am to 5pm Monday - Friday 
  • Hybrid schedule available 

Compensation:

  • Compensation is $78,000 to $83,000/annually 

NOTE: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

WE OFFER: At Capital Area Food Bank, we understand that great people make a great organization. We value our people and offer employees a broad range of benefits including competitive compensation and benefits, free onsite parking, complimentary shuttle to metro, professional development, growth, and volunteer opportunities, fun work in a diverse environment

Application Process:

  • Interested applicants must submit a cover letter and resume. Applications will be reviewed on a rolling basis.
 
EOE Statement Capital Area Food Bank welcomes and supports a diverse and inclusive work environment. We are committed to equal employment opportunities (EEO) for all applicants seeking employment and for all our employees. CAFB makes employment decisions based on organizational needs, job requirements and individual qualifications without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, personal appearance, military status, gender identity or expression, genetic information, political affiliation, educational status, unemployment status, place of residence or business, source of income, reproductive health decision making or any other characteristic protected by law. Additionally, harassment or discrimination based on these characteristics will not be tolerated at CAFB. To perform the essential functions of this position, reasonable accommodations are available to qualified individuals with disabilities.  

This position is currently not accepting applications.

To search for an open position, please go to http://CAPITALAREAFOODBANK.appone.com



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