Our Commitment to Diversity, Equity, and Inclusion
Diversity, equity, and inclusion (DE&I) are integral to who we are as an organization. We believe that our workforce should reflect the vast diversity of the communities we serve and that diverse voices should be elevated and intentionally integrated into our work. We welcome individuals from non-traditional backgrounds, historically marginalized, or underrepresented groups to apply and join our team. Even if you feel as if you do not meet 100% of the qualifications, we still strongly encourage you to apply.
The Pirates Why
The Pittsburgh Pirates are a storied franchise in Major League Baseball who are reinventing themselves on every level. Boldly and relentlessly pursuing excellence by:
- purposefully developing a player and people-centered culture;
- deeply connecting with our fans, partners, and colleagues;
- passionately creating lifetime memories for generations of families and friends; and
- meaningfully impacting our communities and the game of baseball.
At the Pirates, we believe in the power of a diverse workforce and strive to create an inclusive culture centered in Passion, Innovation, Respect, Accountability, Teamwork, Empathy, and Service.
Job Summary
The Pittsburgh Pirates are seeking Event Staff to join our team of Host and Greeter professionals that will champion our guest promise. Our guest promise is, “We consistently deliver WOW! Moments to create lifetime memories and lasting relationships.” PNC Park is the best ballpark in America and our team members are responsible for the care of our guests. In this role you will be energetic, passionate, and a friendly guest service professional.
Event Staff will be responsible for numerous guest touchpoints including scanning tickets and distributing promotional items at our PNC Park entry points and gates. In this role you will escort guests from the concourse and section entrances to their assigned seat location. This position will be trained and required to have vast knowledge of PNC Park, operating rules and regulations that will create a fun and safe environment for our guests. PNC Park Event Staff will provide benchmark customer service and be a resource of information for all guests.
Responsibilities
- Assist the Pirates and PNC Park to be ready to “play ball” by preparing your assigned section for guests; wiping down seats, picking up debris, looking for potential safety hazards and reporting any issues to a supervisor.
- Proactively greet guests at PNC Park with a smile.
- Seat guests in a timely, efficient, safe, and professional manner.
- Exhibit professional and courteous behavior.
- Provide a friendly and safe environment for all guests.
- Communicate effectively with guests, all levels of management and co-workers.
- Provide guests with personal service and attention to detail that will exceed their expectations, creating “WOW” moments.
- Work as a team with fellow staff members and other departments within PNC Park.
- Scan game tickets ensuring that the proper ticket is being used to gain entry to PNC Park.
- Be alert to potential hazards in the ballpark such as foul balls and reporting incidents immediately.
- Any other duties required by supervisor that is regularly performed by host/hostess, greeter, ticket taker and/or promotions distributor.
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