The Management Trust
Position Title: Lifestyle Director
Location: Firestone, CO
Reporting To: General Manager
Status: Exempt, Full-Time
Salary: $60,000 - $65,000
COMPANY PROFILE:
The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients’ needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team.
EMPLOYEE OWNER POSITION PURPOSE:
The Lifestyle Director is responsible for the community social events and activities including maximizing the potential of all of the community amenities. Coordinate with homeowners to develop a specially curated social program to suit all members of the community. This is a leadership position that requires a commitment to delivering an exceptional customer experience.
JOB DUTIES AND RESPONSIBILITIES:
- Greet and welcome guests as soon as they arrive at the Clubhouse
- Providing basic and accurate information in-person and via phone or email
- Maintaining clubhouse security by following safety procedures and controlling access via the reception desk
- Ordering clubhouse supplies and keeping inventory of stock
- Maintain and stock coffee and snack station
- Ensure cleanliness of the clubhouse at all time
- Assist with concession stand sales and staffing during summer season
- Manage operations, maintenance and oversight of Clubhouse & Clubhouse areas
- Schedule, plan and organize activities and events.
- Promote all events and happenings
- Ensure a safe, clean and customer friendly clubhouse environment
- Ensure all equipment is in working order and safe for use
- Coordinate and hire independent instructors, performers, speakers, etc. as needed
- Enlist and oversee volunteer committees
- Coordinate and hire independent instructors as needed
- Document and maintain records of events for future use
- Obtain necessary credentials/certifications and insurance for any contractors
- Support the club chairpersons in scheduling events and coordination as needed including, setup,publicizing and attending events as requested.
- Attend social events hosted by the District
- Create and distribute a monthly wellness newsletter
- Comply with and enforce governing documents
- Maintain community calendar
- Manage room rentals
- Provide tours and orientation of the clubhouse
- Respond to enquiries and correspondence from homeowners regarding any social or athletic activities
- Coordinate with third party Pool Maintenance and staffing company to ensure proper staffing and review performance of pool oversight
- Ensure all patrons have current waivers on file (including day pass guests)
- Coordinate and liaise with seasonal part time staff
- Provide General Manager with weekly reports and updates
- Create and adhere to Social Budget based on General Manager’s guidelines
- Oversee concession stand inventory, sales, staffing and operations
- General Manager support responsibilities (the General Manager will be providing complete
- oversight and direct the day to day operations together with their team to ensure client expectations are exceeded)
- Maintain social website details
- In coordination with the GM, setup and maintain community information (Call-To-Action text, CC&R text, etc.) via the Company’s proprietary software program
- Liaise with Off-Site CSS for work orders, ands ARC requests
- In GM absences, oversee basic emergency vendor needs (i.e. contacting a plumber for any emergency need)
- Coordinate and manage facility reservations
- Assist GM with meeting follow-up action items
- Assist GM with special projects including research and custom administrative work; this may include participating in occasional site inspections
- Maintain Welcome Packet materials for new homeowners and our tracking system; coordinate this process with Accounting team members
- With the GM create and distribute notices, newsletters, flyers, and other documents for internal and external needs
- Box/archive end-of-year documentation
- Provide exceptional customer serve within a large-scale community onsite that includes single family homes and a wide range of community and recreational facilities
- Provide management services in compliance with the terms of the management contract and the governing documents
- Assist homeowners with problem resolution
- Respect and nurture all aspects of the client’s relationship
- Work as part of a team with accountability to management for the end result achieved Demonstrate a positive attitude and ownership mentality; we believe each employee can build his/her own future
- During Summer Season – Regularly inspect the pool area and locker rooms for safety and cleanliness as per the provided checklist
- Other duties and special projects as assigned
QUALIFICATIONS:
- High school diploma or equivalent
- Customer service skills and a friendly and professional demeanor
- Ability to work flexible hours, including weekends, holidays and nights
- Knowledge of the Clubhouse’s products and services
- Solid knowledge of Microsoft Outlook, Excel, and Word
- Ability to meet deadlines and address time-sensitive issues
- Superior multi-tasking skills
- Excellent verbal communication
- Ability to provide excellent customer service with astute attention to detail and organization
- Must be a team player
- Willing to learn Company process and procedures, and learn/use proprietary software
- Adaptable and dependable with a solid attendance record
- Professional and respectful demeanor with all residents, the Board, staff and guests at all times
SPECIAL POSITION REQUIREMENTS:
- Must have and maintain a valid driver’s license, vehicle insurance, and driving record in compliance with Company policy
ESSENTIAL FUNCTIONS:
- Use standard office equipment, including: computer, phone, copier/scanner, etc.
- Be stationary for periods of time
- Relocate up to (25) pounds
- Travel to and from offsite locations
SUPERVISES OTHERS? IF SO, LIST:
SCHEDULE & TRAVEL:
- Full time - 40 hours per week
- This position may require occasional overtime to meet business needs, including weekends and holidays
The Management Trust is an Equal Opportunity employer. We celebrate and support diversity.
TMT reserves the right to modify this job description at any time based on business need.
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