We know what you're thinking. "What kind of name is IncredibleBank?"
Well, we're glad you asked.
With a name like IncredibleBank, we have a lot to live up to. Our name is a promise we make every day to our customers and to our team members (and hey, that could be you!). A promise that we strive to be incredible in everything we do. A promise that will help our customers, fellow team members, and our communities to do the incredible.
At IncredibleBank, we're all about ICE. What's ICE? ICE stands for Incredible Customer ExperienceTM (that's right - an experience so good and so important we trademarked it). ICE illustrates the core values that drive everything we do - how we conduct business, how we treat each other, and how we continuously strive to build on our model of customer-focused banking. Our core values have been in place for more than 50 years and continue to influence every aspect of our operation today.
So - how can you help us live up to our name?
About the Role
We are eager to discuss the prospect of you joining our team as our next incredible team member!
This position reports to the SVP, People at our IncredibleBank branch location on 17th Avenue in Wausau, WI and allows you to partner with other team members and key stakeholders to provide Incredible Customer Experiences of your own! Duties and responsibilities may include:
- Participates and guides in employee relations related issues, which may include employee disciplinary action or resolution. Ensures programs are administered fairly across the employee population. May participates in investigation situations and consults with legal as needed.
- Receives resignations/retirements and engages with employees and managers throughout the offboarding process. Serves as a resource and as a primary contact for employees upon separation of employment.
- Conducts and moderates employee exit interviews; then analyzes exit survey and turnover data, seeking to identify trends or relationships, and reports findings.
- Promotes and influences HR practices and objectives to provide an employee-oriented, high-performance culture emphasizing in quality, productivity standards, and goal attainment.
- Coaches leaders to lead their teams in alignment to company policy and culture, navigate and resolve employee relations issues and/or manage programs that help develop our people.
- Demonstrates exceptional talents to bring clarity and transparency in helping others understand how people decisions get made.
- Collaborates with team members to assess and implement changes to policy and/or procedure that coincide with the organization’s strategic objectives and department goals.
- Supports, establishes and maintains an intimate understanding of the organization in the interest of building effective and productive working relationships with all levels of the organization.
- Identifies opportunities for cross-training within the People Team and serves as backup to team members when needed. Daily duties and responsibilities will vary and may overlap with payroll, benefit, and/or talent acquisition specialties as appropriate.
- Provides high-level operational support to the SVP, People and members of the executive leadership team as appropriate.
- Represents the People Team on organizational committees as needed.
This is a regular full-time salaried exempt position, averaging approximately 40 hours/week. Schedule may vary between the hours of 7:30 am to 5:30 pm CST Monday through Friday.
This position will work on-site at our IncredibleBank branch location on 17th Avenue in Wausau, WI.
Travel will be required based on business needs.
About You
You do what is right over what is easy. You don’t settle for good enough. You’re driven to learn and grow. You recognize your impact on the customer experience, regardless of your role.
Those attributes are just a few things our incredible employees have in common.
And, if you are looking for an opportunity to join a dynamic Human Resources department, we’d be so excited to learn a little more about you and your interest in joining the team! Our recommended and preferred qualifications are:
- Bachelor's Degree with 2-3 years of experience in employee relations and compliance, within a Human Resources function.
- PHR Certification is preferred but not required.
- Must be able to coach and assist in establishing an organization that works effectively and efficiently, in a servant leadership fashion.
- Management and leadership skills. Customer/client orientation.
- Must be able to function in a team environment, cope with stress, and maintain a pleasant and cooperative temperament with internal and external partners.
- Creativity, organizational skills. Ability to meet deadlines, multi task and prioritize.
- Interpersonal, planning and persuasive communication skills. Ability to influence others.
- Decision making skills. Ability to build collaborative relationships. Ability to make quick logical decisions in a high pressure environment. Ability to drive strategic direction.
- Conceptual thinking, project management, planning, and presenting skills.
- Must have strong oral and written communication skills.
- Ability to understand and continually improve business processes and systems is required.
About Our Benefits and Compensation
Our promise of ICE extends to our employees as well. Our employees are our greatest asset, and we strive to show our appreciation by offering top-tier benefits and, dare we say, more than competitive compensation that we’re willing to discuss up front.
And we are constantly evaluating and improving our benefits. In fact, eligible employees receive over 30 days off per calendar year! That includes 18 days of PTO to begin, PLUS an Anniversary Holiday, Birthday Holiday, Wellness Holiday, and 12 observed Bank Holidays.
Check out our total rewards package at: https://incrediblebank.mybenefitsapp.com/
About the Company
IncredibleBank first started in 1967 as River Valley Bank with a single location in Rothschild, WI. And we may have strong roots in community banking, but IncredibleBank wasn’t awarded as one of America’s Most Innovative Banks by the Independent Community Bankers of America for our popcorn Fridays. Though we do love free popcorn...
We strive to stay on the leading edge of banking technology with the goal providing the best, simplest way for our customers across the country to do their banking. But if our customers need us, they can pick up the phone and talk to a real person. And that’s what makes us America’s first national online community bank. And who doesn’t love the idea of a national community?
Today, IncredibleBank is a $1.9 billion-asset institution that has grown to 15 brick-and-mortar locations with customers in all 50 states. But we know that as an employer, it’s less about size than it is about culture. That’s why we’re especially proud to have been certified as a Great Place to Work.
Learn more about our Great Place to Work engagement results here: https://www.greatplacetowork.com/certified-company/7022621
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