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Frontline Services Student Assistant - Craft Center (Position open until 9:00 pm on 1/8/2024) 

About the Organization Associated Students, Inc. (ASI) provides Cal Poly students with opportunities to experience life outside of the classroom through the wide variety of programs and services offered at the Cal Poly Recreation Center, Julian A. McPhee University Union, Orfalea Family and ASI Children's Center, and Cal Poly Sports Complex. Cal Poly students and full-time staff members have the opportunity to work on campus to create quality programs and services for all students. Whether you are looking for a position that supports your academic/professional goals, need to support yourself while at Cal Poly, or are looking to develop your leadership skills, ASI offers a unique and fun work experience for all of our employees. Apply to join our team today!
EOE Statement The Associated Students, Inc. is an Equal Opportunity Employer.

Position Craft Center Frontline Assistant  
Open Date 11/13/2023  
Close Date 1/8/2024 9:00:00 PM  

Frontline Services Student Assistant – Craft Center


Definition and Purpose
The Craft Center Frontline Services Student Assistant is responsible for overseeing the Craft Center space, enforcing safety and compliance measures, ensuring smooth operations, and providing exceptional customer service. The Craft Center Frontline Services Student Assistant manages a high volume of diverse requests and shall be a knowledgeable resource for visitors. ASI is committed to supporting the aspirations of the University Learning Objectives. Our employees will make reasoned decisions based on ethics, respect for diversity, and an awareness of issues of sustainability. Additionally, they will work productively as

individuals and in groups while communicating effectively.


Educational Requirements and Qualifying Experience

  • Must be a currently enrolled student at Cal Poly with a minimum of 6 units. Graduate students must carry 4 units at Cal Poly.
  • Ability to be highly organized and have good planning skills.
  • Excellent oral and written communication skills.
  • Previous general office or clerical experience preferred.
  • Reliable, self-motivated and works well with minimum supervision.
  • Ability to perform multiple tasks simultaneously.
  • Awareness of safety concerns and risk management.
  • Experience working in a high volume, fast-paced environment.
  • Previous customer service experience preferred.
  • Knowledge of Windows based computer systems required (Microsoft Office); strong Excel skills required for Student Office Assistant positions.
  • Experience in cash handling and basic accounting functions.
  • Ability to make routine decisions based on specific criteria/guidelines.
  • Ability to be flexible and adapt to change.
  • Ability to have a high level of attention to detail.
  • Ability to work cooperatively with others or independently, as the situation requires.
  • Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere.
  • Ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds, specific needs, or limitations.


Supervisory Responsibilities

  • None


Essential Duties and Responsibilities

  • Maintain a clean, welcoming environment for all visitors and staff members.
  • Provide quality customer service to all staff members and visitors.
  • Enforce safety compliance measures per the Craft Center policies and procedures.
  • Accurately record inbound visitor traffic and process payment for purchases.
  • Provide positive public relations, program promotion and policy education to staff and visitors.
  • Ensure financial paperwork is kept confidential and includes the information necessary for processing.
  • Assist with supply and material inventory and ordering.
  • Maintain knowledge of all current activities and upcoming events within ASI.
  • Follow attendance procedures.
  • Attend all mandatory meetings, workshops, and retreats.
  • Maintain familiarity with the evacuation plan for work area.
  • Maintain knowledge of ASI’s webpage and web registration program to troubleshoot customer questions.
  • Other duties as assigned.


Specialized Duties:

  • Open and close work areas per procedural expectations.
  • Review daily communications and information in the Communications Log.
  • Explain and enforce Craft Center user policies and procedures to visitors.
  • Compile pre-course packets for all instructors to include surveys, rosters, and instructions.
  • Review Craft Center web pages for accuracy.
  • Update data, manage inventory, and run reports in Fusion/POS software.
  • Prepare payment request forms (PRFs).
  • Understand all programs, services, and amenities within ASI.
  • Monitor retail store resale and lendable equipment inventory and restock as needed.
  • Facilitate and coordinate Studio Safety Orientation tours.
  • Ensure that all lost and found items are tracked according to facility policy.
  • Special projects as assigned.


Diversity and Inclusion

  • Recommend and support practices intended to eliminate racial, gender, or any other form of bias in processes, policies, and procedures.
  • Demonstrate awareness of one’s own biases, comfort levels, and various aspects of diversity, equity, and inclusion (DEI).
  • Demonstrate effort to understand each person’s individual and collective role in creating inclusive environments.
  • Participate in trainings and activities provided by ASI as it relates to diversity, equity, and inclusion.


Other Duties and Responsibilities

  • The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in ASI policy as a condition of their employment
  • Other duties as assigned.


Period of Employment
Employment with this organization is of an "at will" nature, which means that the employee may resign at any time and ASI may discharge the employee at any time with or without cause.


Compensation and Hours

  • Hourly Starting Rate: $15.50 per hour; maximum 20 hours per week.
  • Hourly Pay Range: $15.50 per hour - $15.50 per hour

The Associated Students, Inc. is an Equal Opportunity Employer.

Date revised: 11/01/2023

Number of Openings 4  
Location University Union  
Full-Time/Part-Time -unspecified-  
Exempt/Non-Exempt Non-Exempt  
Position Requirements

This position may require sitting, standing, walking,reaching overhead, repetitive use of hands/arms, and eye/hand coordination.

Environmental factors include working inside,dry, change of temperature, working with others, working around others and working alone.

Req Number STU-23-00086  
Shift Details None Specified 

Requires 1-2 hours per day None Specified 

Requires 3-4 hours per day None Specified 

Requires 5-6 hours per day None Specified 

Requires 7+ hours per day None Specified 

This position is currently not accepting applications.

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