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Title

988 Crisis Call Center Representative Part-Time 

Description

Purpose:

Wyandot BHN is looking for Clinical Professionals to perform behavioral health crisis hotline intervention, brief screening, and referrals for various services in its 24/7, 988 Call Center. The Intent of the 988-phone number is to prevent suicide, divert individuals from hospitals and law enforcement contact, and support individuals in navigating resources to meet their needs. This team will be embedded in the Crisis Department of Wyandot BHN.

Schedule:

Monday-Friday 1. 7:00am -3:30pm, 2. 3:00pm -11:30pm, 3. 11:00pm -7:30am

Saturday – Sunday 1. 7:00am-7:00pm, 2. 7:00pm-7:00am

Duties Include:

  • Answer 24-hour 988 crisis line calls, providing empathetic and compassionate support.
  • Assess suicide risk and other safety-related concerns along with evaluating the needs of the callers.
  • Making the least restrictive level of care recommendations and coordinating care for the callers.
  • Conduct outreach calls to individuals identified in need of support.
  • Develops complex intervention plans to address the clinical needs of callers.
  • Collaborates with the Wyandot Mental Health Center teams and other community agencies to advocate for callers.
  • Helps develop safety plans to best support the health and wellness of callers.
  • Forwarding of all necessary documentation regarding services provided and assisting with data collection in support of Program goals.
  • Maintains needed training to meet job expectations, compliance, and position competency.
  • Follows and complies with all local, state, and federal regulations, laws, and standards including all job-specific guidelines and codes.
  • Follows all organizational and departmental policies, procedures, and practices including those outlined in the employee handbook or other work-related references and resources. Upholds and activity demonstrate the Mission, Vision, and Values in all interactions.
  • Upholds confidentiality and proper safeguarding and handling of Protected Health Information (PHI) as outlined under the provisions of HIPAA privacy regulations [Health Insurance Portability and Accountability Act of 1996], related policies and practices.
  • Performs other duties as assigned by immediate supervisor or designate.

Job Requirements, Education, and Qualifications

  • High School Graduate (or equivalent). Peer Support with Certified Peer Support Certification. Preferred bachelor degree in social work, Counseling, or Psychology or other Human Services field.
  • Applicants who meet Kansas licensure requirements may be considered if Kansas Licensure is obtained by the time of an employment offer and licensure is pending confirmation at the time of employment application.
  • The clinician will have access to all rules and regulations and is expected to refer to these as needed to ensure agency practices and processes are in compliance. Clinicians must be familiar with all requirements affecting the operation of clinical services
  • The clinician must be familiar with agency policy and procedures in all areas. Clinicians must also maintain knowledge of best practice information with regard to the provision of quality services and support for Clients.
  • The Clinician must be self-directed. The Clinician will have access to their supervisor on an ongoing basis through face-to-face contact, via email, and through written correspondence or telephone. The Clinician must be able to judge the need for consultation with their supervision as the majority of duties are performed with limited supervision.
  • Clinician must be familiar with risk management issues and safety procedures to ensure
    that consistent efforts are made for implementation. The Clinician is responsible for monitoring
    the safety practices of others and it is crucial that this duty be completed in a thorough manner to ensure that Clients served are safe.
  • Must pass clearance through the Kansas Child Abuse/Neglect Register and Criminal Background Check.
 
Position Requirements  
Full-Time/Part-Time Part-Time  
Shift Rotating Days and Evenings  
Hours M-F 7:00-3:30, 3:00-11:30, 11:00-7:30 Sat-Sun 7:00am-7:00pm; 7:00pm-7:00am  
Pay Range $18.00-$19.00 with an increase based on experience  
Division Wyandot Center  
Number of Openings 3  
About the Organization Wyandot Behavioral Health Network (Wyandot BHN) is a family of organizations serving the behavioral health needs of Wyandotte County, Kansas, and beyond.

Our network of organizations provides resources for adults, children and families in need of behavioral health services; individuals experiencing homelessness; assistance with housing, employment, and other needs.

Wyandot BHN organizations include:

• Kim Wilson Housing, Inc. - Supportive housing program
• RSI - 24/7 Crisis Center
• PACES - Children & adolescents behavioral health care center
• Wyandot Center - Adult behavioral health care center  
EOE Statement Wyandot Behavioral Health Network's family of organizations: Kim Wilson Housing, PACES, RSI and Wyandot Center is an Equal Opportunity Employer.

It is the policy of Wyandot Behavioral Health Network to provide equal employment opportunity to all persons, regardless of race, color, religion, national origin, ancestry, sex/gender (to include orientation, identity or expression), disability, handicap, age, or any other basis prohibited by law. Any act of retaliation or discrimination against any person who has filed a complaint or assisted or participated in any investigation involving a complaint is prohibited.
 

This position is currently not accepting applications.

To search for an open position, please go to http://WyandotInc.appone.com



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