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Title

Residential Operations Manager 

Position Residential Operations Manager  
Location Weinberg  
Department Shelter Services  
Full-Time/Part-Time Full-Time  
Job Type Regular  
Level of Education AA Degree or High School Diploma ;GED  
Shift Days  
Description

Position Summary: The Residential Operations Manager is an essential staff position responsible for the operations of HRM’s 24/7 Emergency Shelter and Hotel program, ensuring a positive experience for the participants temporarily living in these Residential Programs. This position is responsible for overseeing day to day Residential operations including the overall appearance, cleanliness, and maintenance of the Residential Program; material goods inventory, control, and distribution; healthy and safe functioning of the kitchen; and liaising with residents to ensure they feel comfortable and to help resolve conflict. Because residents are traumatized by intimate partner/sexual violence, the sudden experience of homelessness, and may have unrelated trauma experiences from their lives, the Residential Operations Manager must work with staff to ensure the program policies and procedures are welcoming and comfortable. The Residential Operations Manager must have a firm understanding of trauma, the effects of trauma, engaging traumatized people, and be comfortable working in a Voluntary Services/ Housing First program model. This position is also an essential staff member for the Residential Program, requiring one week of on-call coverage per month and one Saturday shift per month. The Residential Manager is responsible for developing an excellent working relationship with other HRM program and its staff, as well as external stakeholders, to ensure the timely, effective and seamless provision of services and must have the maturity and leadership skills to work with people from economically and culturally diverse backgrounds in many different capacities.

Standard Schedule: Standard hours for this position are Monday- Friday, starting between 7:00am-11:00am and finishing between 3:00pm-7:00pm. This position provides on-call coverage for the 24-hour Residential program on a rotating basis, which may include some evening and weekend work when on call. Managers are expected to flex their schedules as needed to attend to critical work activities (events on site, meeting with participants with schedule conflicts, etc.). This position is based at the confidential shelter location in Baltimore City, with approximately 20% of the time spent in travel around the greater Baltimore area.

 
COVID Policy Human Resources will maintain records of vaccination status, and this will not have any bearing on your employment.  
Benefits House of Ruth Maryland offers: Medical Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Sick Leave, 403(b), and more.  
EOE Statement House of Ruth Maryland is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, veteran status, or any other protected characteristics as outlined by federal, state, or local laws.  

This position is currently not accepting applications.

To search for an open position, please go to http://HouseOfRuth.appone.com



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