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Guest Relations Assistant (Part-Time) 

About the Organization Created in 1978 by Baron Philippe de Rothschild and Robert Mondavi, Opus One remains committed to realizing our founders' dream of bringing to life one unique wine that expresses the seamlessly blended personality and character of each family. With a great sense of pride in our work to realize this dream, the people of Opus One bring profound dedication and unsurpassed attention to detail in our daily work. We care deeply for the quality of our relationships within the winery, with our trade partners and with our customers.  
Description

POSITION SUMMARY

Reflecting the spirit, grace, and uncompromised courtesy of the Founders, the Guest Relations Assistant supports the tasting room staff, assists in setup and cleanup of large parties, ensures the tasting rooms are stocked with all necessary glassware, and helps maintain cleanliness in the winery's public spaces.

Essential Duties and Responsibilities

  • Help the tasting room staff in opening and closing of the tasting rooms.
  • Restock glassware before, during, and after service in the tasting rooms.
  • Assist in setting up glassware, tasting notes, napkins, and spittoons for private tastings, as well as help break down these tastings when they are finished.
  • Support tasting room hosts during service by bringing guests water and breadsticks, refilling waters, clearing tables, and assisting guests with any requests or needs.
  • Help open and close the winery's public spaces by uncovering furniture at the beginning of the day and covering it at the end of the day.
  • Maintain all heaters with full propane tanks and maintain umbrellas with proper placement for guests.
  • Maintain cleanliness in all tasting areas.
  • Help run food from the kitchen to tables in our culinary experiences and clear dishes from tables.
  • Assist guests in transporting wine to their cars.
  • Maintain, update, and expand knowledge of viticulture and enology by participating in educational trainings offered by Opus One and by outside sources.
  • Speak knowledgeably about all Opus One representatives, distributors, retailers, and vintages offered for sale at the winery or anywhere in the world, knowing details about Opus One or related merchandise to better assist trade guests with their understanding and appreciation of the wine.
  • Assist in developing educational/training aids for use by the Guest Relations department.
  • Other duties may be assigned as needed.
 
Position Requirements

QUALIFICATIONS

  • Two (2) years’ experience working at a winery, wine-related business, hotel, or restaurant.
  • Some basic wine knowledge; retail or public relations skills and experience.
  • Understanding, desire, and ability to represent Opus One so as best to promote its wines and image.
  • Foreign language skills (French, German, Italian, Japanese, Chinese, or Spanish) preferred.
  • College degree or college level coursework preferred.
  • Knowledge of viticulture, winemaking, wine marketing, and/or wine tasting preferred.

Physical ability to perform tasks that may require prolonged standing, sitting, lifting, and other activities necessary to perform essential job functions, with or without reasonable accommodation.

SAFETY DUTIES AND RESPONSIBILITIES

Accident prevention is of utmost importance in all phases of job responsibilities.

  • Follow all company policies and procedures including job safety, safety rules and regulations.
  • Assist management to provide safe and healthy working conditions at all times.
  • Immediately report all unsafe conditions, work-related accidents, and illnesses to the Safety Manager and your supervisor.

We invite all interested candidates to apply, even if you are unsure about whether you meet all the listed qualifications. Opus One Winery is looking for motivated, passionate, curious individuals who believe in our Core Values and Mission.

CORE COMPETENCIES

  • Communication Skills - Uses clear, effective, and efficient ways to communicate. Shows patience and attentiveness and adapts to purpose of communication with appropriate style, substance, detail and confidence.
  • Customer Service – Is respectful of commitments made with others on mutually agreed-upon action items and proactive in seeking opportunities to assist other.
  • Company Knowledge - Exhibits a comprehensive and broad knowledge of Opus One, our wine and our history
  • Job Performance - Displays specialized and/or in-depth skills, knowledge, or judgment associated with the position.
  • Adapting to Change- Ability to adapt to changes while keeping focus on goals and apply knowledge to new circumstances; identify, anticipate, and manage adverse situations by gaining support and enthusiasm for change.
  • Nurturing Relationships - Reflects the Opus One core values in daily interactions and in rewarding and recognizing employees
  • Problem Solving/ Analytical Skills – Uses an analytical approach to solve difficult problems; considers many or all viable resolution paths; looks beyond the obvious and challenges assumptions along the way.
  • Growth and Potential - Displays an on-going commitment to learning and self-improvement, with particular emphasis on areas of development.
  • Reliability and Time Management- Spends time and prioritizes activities based on what’s most important, factoring in corporate, departmental, and individual objectives.
  • Workplace Safety – Follows all company policies and procedures to provide a safe and healthy work environment at all times.

 

OUR COMMITMENT

SUSTAINABILITY: Opus One Winery is committed to doing its part to ensure a sustainable future and improve the environmental well-being of our community. We will continue to ensure minimal impact by continually evaluating our environmental performance and working to improve our program whenever necessary with integrity and purity of focus.

COMPENSATION: Base Compensation Range: $16.00-22.00 USD hourly

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Opus One Winery is proud to be an equal opportunity employer. We celebrate and welcome diversity and are committed to creating an inclusive environment.

 

 
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Exempt/Non-Exempt Non-Exempt  
Full-Time/Part-Time Part-Time  

This position is currently not accepting applications.

To search for an open position, please go to http://OpusOneWineryLLC.appone.com



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