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Title

Patient Accounts Representative – Level I 

About the Organization ELITE MEDICAL TRANSPORT is a locally owned and operated medical service provider. Our mission is to positively impact the lives of our patients, employees and the communities we serve.
We are committed to safety, continuous improvement and responsiveness to those we serve.
Elite Medical Transport's team is built with professional, compassionate, and experienced individuals who are dedicated to helping people, and providing top-notch care in our patients' time of need.
We care about our team's well-being and encourage a healthy work-life balance. Our staff is passionate about our mission to positively impact the lives of our patients, employees, and the communities we serve.
If you want to work for a mission-driven organization, and think you meet the cut, apply now. Call us at 915-542-1144 if you have any questions or email our dedicated Human Resources staff at hr@elitemedical.org.  
Division Vital  
Location Vital Business Services, LLC  
Description

The Patient Accounts Representative - Level I performs any and all necessary duties pertaining to recovery of payment or reimbursement legally entitled to the customers of Vital Business Services as a result of their health care provider services. The position is assigned basic functions such as processing medical records; answering basic questions from internal and external customers; performing authorization review and essential clerical duties.

Essential Duties & Responsibilities:

This position performs administrative and medical billing duties to include, but not limited to the following:

  • Monitors incoming requests for service to determine if authorization is required. Requests authorizations as required for incoming or completed services. Monitors outstanding requests and incoming records, responds as required to complete authorization process.
  • Maintains confidential medical and employment records according to company compliance plan and established policies.
  • Scans medical records into electronic filing locations and filing paper records as required.
  • Responds to requests for Medical Records according to company security and privacy policies, including completion and tracking of medical records invoices and subpoenas as needed.
  • Processes weekly printed invoices and claims; preparing invoices for mailing and tracking certified mail as needed.
  • Prepares records as needed for submission with vendor invoices and compiling vendor invoices for submission.
  • Maintains vendor invoice tracking system and preparing monthly vendor statements.
  • Reviews billing records and returning items that need correction. Monitors outstanding requests and following up with Medical Operations management. Processes corrections as needed.
  • Reviews accounts that have been held for completion of patient care reports and logging changes as records are completed.
  • Serves customers by receiving them as they enter the office; answering questions; forwarding messages; ensuring comfort and seeing to the needs of customers, visitors and other people coming into the building.
  • Answers incoming calls as primary medical billing operator, responding to billing questions and processing patient credit card payments. Posts payments as directed.
  • Monitors equipment operation; calling for repairs; monitoring and purchasing postage meter funds.
  • Sends faxes upon request
  • Assists, as directed, with preparation of customer mailings such as medical claim packets.
  • Provides timely and accurate reports for management as requested
  • Operates business office machines such as copy machine fax machine, postage machine and computer, adding machine, calculator, and stapler.
  • Performs other duties as assigned by the Patient Accounts Manager or other members of the administrative team.

 
Full-Time/Part-Time Full-Time  
Shift Days  
Close Date  
Exempt/Non-Exempt Non-Exempt  
Hiring Manager(s) Michael Gonzalez  
Open Date 10/26/2023  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, age, disability status, political belief, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

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