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Service Area Director - Behavioral Health. 

About the Organization Catholic Charities, Diocese of Trenton is a faith inspired non-profit organization, mission-driven, family-friendly, and passionate about services to our communities. We offer a wide variety of exciting career opportunities in the areas of Direct Care, Clinical, Fundraising, Human Resources, IT, Finance, Marketing, and Nursing. When you join us, you can expect a true focus on work-life balance, rewarding career, competitive salaries, and comprehensive benefit programs. Some of our benefits include: generous paid holidays, vacation, and sick time; Employee Assistance Program, excellent health & pension plans; Public Student Loan Forgiveness program; and wide array of training and staff development opportunities to earn on-site CEUs. Catholic Charities is an Affirmative Action / Equal Opportunity Employer, fostering a diverse and inclusive environment for staff as well as for people seeking assistance.

To learn more about the agency, please visit our website at: For frequently asked questions, please click here:  
Req Number ADM-23-00007  
Location BHS - Delaware House (Westampton, NJ)  
Full-Time/Part-Time Full-Time  
Number of Openings 1  
Category Administration  


JOB TITLE:  Service Area Director

REPORTS TO:  Associate Executive Director of Operations

JOB SUMMARY:   Responsible for the strategic direction, overall management and coordination of designated programs offered through the Behavioral Health Service Area of Catholic Charities. Participates in program specific strategic planning, marketing and funding activities to ensure the appropriate development and utilization of services. Assumes operational responsibility for designated programs within a Service Area. Assures a positive working relationship among programs and facilitates a productive working relationship between the program teams and the communities served.


1.1 Program Administration

1.1.1.   Establishes administrative structure for the programs, including coordinated policies and procedures.

1.1.2.   Directs, monitors, and evaluates services to achieve high quality outcomes.

1.1.3.   Implements standardized quality improvement program in accordance with the agency-wide quality improvement goals,

1.1.4. Implements an integrated program evaluation system to monitor utilization and outcomes.

1.1.5.   Participates in the agency's total Quality Management Program, adhering to its tenets and objects.

1.1.6.   Assures program compliance with State, Federal and accreditation criteria and licensing requirements.

1.1.7.   Chairs appropriate program committees and meetings.

1.1.8.   Participates in designated agency-wide committees and meetings.

1.1.9.   Reports regularly to the Associate Executive Director of Operations regarding programs and activities.

11.10. Supervises maintenance and equipment within the Service Area.

1.2 Fiscal Management of program budgets

1.2.1 Prepares annual program budgets for the Service Area.

1.2.2 Manages Service Area expense within budgeted guidelines.

1.2.3 Ensures revenue and expense ratios are in balance.

1.2.4 Purchases supplies and capital equipment within budgetary guidelines.

1.2.5 Ensures deliverables for managed care contracts including but not prior authorizations and length of stay requirements

1.3 Personnel Management

1.3.1    Responsible for the recruitment and retention of competent clinical and support staff.

1.3.2    Evaluates, promotes and disciplines staff within approved agency guidelines.

1.3.3    Develops and monitors staffing patterns and productivity indices to ensure standards of efficiency.

1.3.4    Supervises the activities of Program Directors and staff/ and delegates appropriate assignments.

1.3.5    Assesses and directs staff development.

1.3.6    Ensures proper clinical supervision, intern and peer programs within service area.

1.4 Marketing and Pubtic Relations

1.4.1 Participates in the development of a strategic marketing plan.

1.4,2 Plans and implements new programs as indicated by market survey data in concert with the overall strategic plan.

1.4.3 Participates in marketing and public relations activities. Represents programs at external professional and community meetings.

1.4.4 Serve as a resource for community speaking engagements and county meetings.

 Program Admissions Process

1.5.1 Oversees program admissions process to assure effective coordination among services.

1-5.2 Works in collaboration with Program Directors, Supervisors and Access Help and information Center to facilitate effective/timely admissions process.


2.1 The Service Area Director reports to the Associate Executive Director of Operations.

2.2 Supervises Program Directors, Associate Directors, staff and per diem staff.

2.3 Works in close collaboration with other Service Area Directors to assure quality programming and services.


3.1 Contacts with others: Frequent interaction with peers, Leadership Team, board committees, and community leaders to facilitate operations and program development.


Position Requirements


1 Master's Degree in Social Work or related field, and appropriate licensure (LCSW/LPC) preferred.  MBA, MPA desirable.

2 Minimum of five years supervisory experience required with at least three years senior management experience, clinical supervision experience.

3 Knowledge and experience in full complement of evidence-based and best clinical and administrative practice in a recovery-oriented service delivery system for adults with serious mental illness and co-occurring substance use disorders.

DISCLAIMER CLAUSE:  The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not an exhaustive list of all duties and responsibilities associated with it.


Exempt/Non-Exempt Exempt  
Weekly Work Hours 40-hrs  
Proposed Salary $128K to $135K yearly  
Schedule To be determined 

This position is currently not accepting applications.

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