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Title

Call Center Attendant - After Hours Phone Services - DOJ 

Category Administration  
Description

Organization

Established in 2006, Interactive Government Holdings, Inc. (IGH) is a leading professional services and technology provider to the Federal government. We are a growing government contractor seeking to add staff to assume dynamic roles in support of our customers and company performance. Our mission is to serve our men and women in uniform, and their families, globally and their support systems locally. We utilize strategy, data science and technology to make the programs we execute more efficient for the people our programs serve. IGH has a national and international contract staff as well as a HQ team in Springfield, Virginia. IGH has consistently been ranked as one of America's Fastest Growing Private Companies by Inc. Magazine. We are proud of our ability to shape tomorrow, while ensuring all carry out their critical missions and tasks today.

Job Description

Interactive Government Holdings (IGH) is seeking qualified, trained and capable individuals to serve as Call Center Attendants working in a Call Center for Department of Justice at Interactive Government Holdings, Inc headquarters in Springfield, VA.

 
Position Requirements

Major responsibilities include (not all inclusive):

The office routinely receives calls during the evening and weekend hours regarding arrests and law enforcement emergencies which must be relayed quickly and professionally to the duty personnel in both Brooklyn and Central Islip, NY. Specific protocol for calls will be provided, but in general, calls are accepted, and messages are taken for routine matters. Emergencies are immediately dispatched to duty personnel or the Public Information Officer. Copies of all messages including the status of calls placed to duty personnel should be faxed or e-mailed to the staff operator immediately upon returning the phones.

Skills / Certifications:

Handle incoming and outgoing phone calls, emails, and text messaging
Excellent computer skills
Customer Service Knowledge
Bilingual is a PLUS
Ability to multi-task

Great active listening skills

Exceptional interpersonal and rapport building skills

A patient and empathetic attitude

Strong time management and organizational skills

Adaptability and flexibility

Comfortable working in fast-paced environments

Troubleshooting skills, either basic or advanced, depending on the role and industry

Phone skills, including familiarity with complex or multi-line phone systems

Expertise in the customer service area

Strong communication, both written and verbal

Qualifications:

Must be at least a High School Graduate

Must be a citizen of the United States of America

This position is part time working 8 hour shifts between the hours of 5:30 pm – 9:00 am Monday – Thursday and 5:30 pm Friday – 9 am Monday. Additionally, the call Center works 24 hours per day all Federal holidays

This position requires a background check

This position is contingent upon award of a contract

IGH is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

IGH is committed to providing veteran employment opportunities to our service men and women.

 
Full-Time/Part-Time Part-Time  
Compensation  
Position Call Center Attendant - After Hours Phone Services - DOJ  
Close Date  
Open Date 10/23/2023  
Location IGH HQ - Springfield, Virginia  
About the Organization  

This position is currently not accepting applications.

To search for an open position, please go to http://InteractiveGovernmentHoldings.appone.com



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