Major responsibilities include (not all inclusive):
The office routinely receives calls during the evening and weekend hours regarding arrests and law enforcement emergencies which must be relayed quickly and professionally to the duty personnel in both Brooklyn and Central Islip, NY. Specific protocol for calls will be provided, but in general, calls are accepted, and messages are taken for routine matters. Emergencies are immediately dispatched to duty personnel or the Public Information Officer. Copies of all messages including the status of calls placed to duty personnel should be faxed or e-mailed to the staff operator immediately upon returning the phones.
Skills / Certifications:
Handle incoming and outgoing phone calls, emails, and text messaging
Excellent computer skills
Customer Service Knowledge
Bilingual is a PLUS
Ability to multi-task
Great active listening skills
Exceptional interpersonal and rapport building skills
A patient and empathetic attitude
Strong time management and organizational skills
Adaptability and flexibility
Comfortable working in fast-paced environments
Troubleshooting skills, either basic or advanced, depending on the role and industry
Phone skills, including familiarity with complex or multi-line phone systems
Expertise in the customer service area
Strong communication, both written and verbal
Must be at least a High School Graduate
Must be a citizen of the United States of America
This position is part time working 8 hour shifts between the hours of 5:30 pm – 9:00 am Monday – Thursday and 5:30 pm Friday – 9 am Monday. Additionally, the call Center works 24 hours per day all Federal holidays
This position requires a background check
This position is contingent upon award of a contract
IGH is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
IGH is committed to providing veteran employment opportunities to our service men and women.