Major responsibilities include (not all inclusive): The office routinely receives calls during the evening and weekend hours regarding arrests and law enforcement emergencies which must be relayed quickly and professionally to the duty personnel in both Brooklyn and Central Islip, NY. Specific protocol for calls will be provided, but in general, calls are accepted, and messages are taken for routine matters. Emergencies are immediately dispatched to duty personnel or the Public Information Officer. Copies of all messages including the status of calls placed to duty personnel should be faxed or e-mailed to the staff operator immediately upon returning the phones. Skills / Certifications: Handle incoming and outgoing phone calls, emails, and text messaging
Excellent computer skills
Customer Service Knowledge
Bilingual is a PLUS
Ability to multi-task Great active listening skills Exceptional interpersonal and rapport building skills A patient and empathetic attitude Strong time management and organizational skills Adaptability and flexibility Comfortable working in fast-paced environments Troubleshooting skills, either basic or advanced, depending on the role and industry Phone skills, including familiarity with complex or multi-line phone systems Expertise in the customer service area Strong communication, both written and verbal Qualifications: Must be at least a High School Graduate Must be a citizen of the United States of America This position is part time working 8 hour shifts between the hours of 5:30 pm – 9:00 am Monday – Thursday and 5:30 pm Friday – 9 am Monday. Additionally, the call Center works 24 hours per day all Federal holidays This position requires a background check This position is contingent upon award of a contract IGH is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. IGH is committed to providing veteran employment opportunities to our service men and women. |
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