Email Opening Title Customer Service Representative  EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   About the Organization Alaska Center for the Performing Arts has been a downtown landmark and icon for over 30 years. We have served as an arts entertainment hub for the community with a diverse season delivered by our 9 resident companies and other presenters. We are a non-profit organization founded to operate, promote and maintain a four-theatre complex which serves as a social and cultural meeting place for all Alaskan residents, the visiting public and performing arts presenters and producers. Entering the PAC is an escape from the ordinary - a place where lovers of the arts come together to experience the power of imagination and talent under the lights. Our stages are portals to a world of theatre, music, dance and a host of art forms that inspire and thrill.   Position Customer Service Representative   Category Customer Service   Full-Time/Part-Time Part-Time   Exempt/Non-Exempt Non-Exempt   Description As our customer service agent, you are who the public interacts with the most in this organization. You are there to help them purchase tickets, exchange tickets, understand the different sections of the theatres, and more. You are often the start of their experience interacting with the organization. This position includes front facing with the public in our box office, as well as working in a busy small workspace with phone ringing and multiple conversations running at the same time. To thrive in this position, you need to know how to answer a call professionally in a customer service environment, know how to talk to someone who is frustrated through a solution quickly by providing specific examples, be comfortable learning and working different specialized computer programs, and know how to talk with individuals on the phone while also typing/working on a computer at the same time. Multi-tasking is critical for success in this role. Our ideal candidate is energetic, kind, efficient, communicative, and resourceful. In a typical day, you will: Reply to chat messages from patrons via the online portal. Answer phones and help customers with their needs. Communicate with the box office manager on needs/goals for the day. Hours per week may vary but can be flexible. We can work around school and other job schedules. Our regular business hours are Tuesday-Saturday 12pm-8pm and Sunday 1pm-5pm. A typical shift is 3-5 hours. Those hours extend when we have performances, in which case the box office stays open through intermission (could be as late as 10pm).   Location Alaska Center for the Performing Arts, Inc.   This position is currently not accepting applications. To search for an open position, please go to http://AlaskaCenterforthePerformingArtsInc.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category Assistant Box Office Manager in Anchorage, Alaska Posted on: 10/4/2024 [Apply Now] Other Jobs Within 60 Miles Production Manager - Electrics in Anchorage, Alaska Posted on: 6/17/2024 [Apply Now] Production Manager - Maintenance in Anchorage, Alaska Posted on: 6/17/2024 [Apply Now] Production Manager in Anchorage, Alaska Posted on: 9/30/2024 [Apply Now] Assistant Box Office Manager in Anchorage, Alaska Posted on: 10/4/2024 [Apply Now] Event Security Officer in Anchorage, Alaska Posted on: 10/19/2023 [Apply Now]

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