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Title

House Manager 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
About the Organization Alaska Center for the Performing Arts has been a downtown landmark and icon for over 30 years. We have served as an arts entertainment hub for the community with a diverse season delivered by our 9 resident companies and other presenters.

We are a non-profit organization founded to operate, promote and maintain a four-theatre complex which serves as a social and cultural meeting place for all Alaskan residents, the visiting public and performing arts presenters and producers.

Entering the PAC is an escape from the ordinary - a place where lovers of the arts come together to experience the power of imagination and talent under the lights. Our stages are portals to a world of theatre, music, dance and a host of art forms that inspire and thrill.  
Position House Manager  
Category Guest Services  
Full-Time/Part-Time Part-Time  
Exempt/Non-Exempt Non-Exempt  
Description

The House Manager works with front of house event staff and volunteers, clients and vendors, to create a welcoming and safe experience for patrons attending events. The House Manager is a versatile team player, who works in multiple spaces throughout the facility. House Managers pave the way for magically, memorable experiences at the PAC every day!

Responsibilities & Duties

1. Manages front of house operations at events

  • Prepares and oversees all front of house spaces and equipment for event.

  • Communicates with event staff.

  • Coordinates volunteer operations throughout event, including orientation and onthe-job training, enforcing volunteer policies and standards.

  • Submits all event written reports.

  • Effectively manages crowd control and directs flow of traffic.

  • Executes merchandise sales settlements.

  • Checks in with customers and vendors, resolving questions and concerns, in coordination with Administrators on Duty.

2. Engages with audience members

  • Provides customer service and resolves front of house issues with patrons, volunteers, clients and vendors, in coordination with Administrators on Duty.

  • Welcomes patrons with disabilities, providing direction and equipment.

  • Coordinates efforts during emergency evacuations, following established emergency protocol.

  • Reports health emergencies and security concerns to appropriate event staff.

3. Performs other duties, as required

 

This position is currently accepting applications.

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