SUPERVISION RECEIVED: Reports to and works under the direction of the Director of Financial Aid Services.
SUPERVISION EXERCISED: Supervises financial aid personnel; including the Assistant Director of Financial Aid Services, Financial Aid Advisors, and student workers.
POSITION SUMMARY: The primary role of the Associate Director is to assist the Director in the successful administration of the Office of Financial Aid Services; including but not limited to overseeing the day-to-day office operations, all activities associated with the institution's financial aid programs, and excellent customer service.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
- Supervise the daily operation of the department and delivery of financial aid services with an emphasis on customer service.
- Train direct reports on policies, procedures, and processes, thereby ensuring departmental compliance with all applicable federal, state, and institutional rules and regulations.
- Attend professional development workshops and compliance training to stay abreast of changes in state and federal regulations.
- Represent the Office of Financial Aid Services and Moravian University in a positive and professional manner by providing an extremely high level of customer service to all current and prospective students and their support systems, as well as fellow institutional faculty and staff members.
- Assist the Director in analyzing, monitoring, and interpreting industry developments in financial aid and authoring institutional policy and procedures.
- Facilitate the processing of Title IV federal student aid programs, institutional funds, and private alternative loans; including packaging, disbursement and reconciliation activities needed to ensure compliance.
- Establish and regularly perform quality control processes to ensure office compliance with applicable rules, regulations, and policy related to needs analysis, verification, packaging, and other related processes.
- Create and maintain internal and external office publications, including but not limited: a functional Policies & Procedures, Desk Reference, an operational calendar, the financial aid website, verification forms, and marketing materials.
- Manage a caseload of graduate students and adult learners.
- Oversee the Satisfactory Academic Progress (SAP) for Financial Aid evaluation and communication process.
- Assist in processing returns of Title IV funds (R2T4).
- Assist in the coordination of aid activity between the offices of Financial Aid Services, Student Accounts, and Business to ensure timely receipt of aid funds.
- Present general and Moravian-specific financial aid information to a diverse audience in large group, small group, individual, virtual, and in-person settings both on and off campus.
- Perform additional job-related duties as assigned by the Director.
QUALIFICATIONS:
A baccalaureate degree is required, master's degree preferred, with a minimum 5 years of progressive experience in financial aid. Experienced financial aid software user. The position requires the ability to work both independently and as a member of the financial aid and enrollment teams with a focus on meticulous customer service. Candidates must have a genuine enthusiasm for representing Moravian University to diverse populations of prospective and current students, their parents, secondary school counselors, and other constituencies. Requires strong leadership, supervisory, analytical, administrative, and organizational aptitude, as well as a good eye for detail, unquestioned ethical standards, and the ability to handle all interactions with integrity and a sense of humor. Additional requirements include excellent verbal, written and interpersonal skills, adaptability, flexibility, and a strong grounding in financial aid rules and industry best practices. Ability to handle multiple tasks simultaneously and work extended hours and occasional weekends based on department workload.
TO APPLY: Qualified candidates should attach their cover letter and resume to the online application by clicking "Apply Now." Please attach documents as a PDF file.
At Moravian University, we are committed to our mission to prepare individuals for reflective lives and leadership in a world of change. To achieve these ideals, we are dedicated to fostering an educational and professional environment that is enriched by individuals of different backgrounds, experiences, and perspectives.
Job candidates and prospective members of our community are expected to engage, communicate, and collaborate across diverse cultural, social, and academic backgrounds. Additionally, faculty and staff should demonstrate the ability to adapt andragogical or professional methods to the lived experiences and cultural backgrounds of students and colleagues.
Link to our DEI Action Plan: https://www.moravian.edu/dei-action-plan
Deep respect for others is fundamental to the Moravian University community. Moravian University does not discriminate against any employee, applicant for employment, student, or applicant for admission on the basis of actual or perceived race, ethnicity, color, sex, religion, age, ancestry, national origin, caste, sexual orientation, gender identity or expression, genetic information, pregnancy, familial status, marital status, citizenship status, veteran/military status, disability status, or any other protected category under applicable local, state, or federal laws. In compliance with the requirements of Title IX, Moravian University does not discriminate on the basis of sex in its educational program and activity, including admission/employment.
Concerns regarding all forms of discrimination, including sexual harassment and/or sex discrimination in admission/employment:
Dr. Darren Snyder
Equal Opportunity and Title IX Coordinator
1309 Main St. (Room 204)
(610) 625-7023
equalopportunity@moravian.edu
Mailing address:
Moravian University
1200 Main St.
Bethlehem, Pennsylvania 18018
Concerns regarding gender and equity in athletics:
Rebecca May
Associate Athletic Director (Deputy Title IX Coordinator)
109 Johnston Hall
Moravian University
1200 Main St.
Bethlehem, Pennsylvania 18018
(610) 625-7791
mayr@moravian.edu
Concerns regarding the application of Title IX:
U.S. Department of Education
Office of Civil Rights
100 Penn Square East, Suite 515
Philadelphia, PA 19107-3323
(215) 656-8541
ocr.philadelphia@ed.gov
Report sexual harassment/sex discrimination online anytime (can be anonymous) at www.moravian.edu/titleix. Grievance procedures can be found in the institutional Equal Opportunity, Harassment, and Non-Discrimination Policy at www.moravian.edu/policy.
Please visit moravian.edu/benefits to review benefits offered at Moravian University.*
WORK ENVIRONMENT: The work environment characteristics described here are representative of those encountered while performing the essential functions of this job.
The individual is routinely exposed to indoor conditions and outdoor weather and temperature extremes, and moderate noise level.
Pursuant to the ADA, Moravian University will provide reasonable accommodation(s) to employees with qualified disabilities in order to perform the essential functions of their position, except when doing so would cause an undue hardship for the University. Accommodations are determined on a case-by-case basis through documentation review and an interactive process that includes the employee's supervisor. Requests for accommodation or questions about this process should be directed to Human Resources at hr@moravian.edu or 610.861.1527. View the standard physical demands for positions at Moravian University. If this position requires additional or different demands, a Human Resources team member will notify you.
The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job.
*Please visit this link to review the benefit eligibility status associated with this position.
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