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IT Operations Center Technician I 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
About the Organization Paychex, Inc. (NASDAQ: PAYX) is a leading provider of integrated human capital management solutions for payroll, benefits, human resources, and insurance services.

• Industry expertise since 1971
• 730,000+ clients in the U.S. and Northern Europe
• Pays 1 in 12 U.S. private sector employees
• Largest HR company for small to medium-sized businesses
• Product development company having products for payroll, benefits, and HR.

Job/Team Details:

In a supervised 24/7 Operations Center, executes daily processing schedules for payroll branches and Corporate business units. Monitors the Paychex network of servers, components, switches, routers, backups, and associated hardware using a variety of established software tools. Responds to system issues and alerts for defined business services. Initiates problem tickets to Enterprise Support and third level technical teams and performs documented troubleshooting steps.

Monitors Paychex business applications including Unix and Windows infrastructure and processes, Network routers and switches, middleware, and user transactions using a variety of monitoring tools to ensure the operational uptime of the business services. Responds to alerts and takes appropriate action based on defined knowledge and procedures to ensure maximum systems uptime.

Monitors automated job scheduler to identify abnormal job completion and to ensure the success of daily, monthly, and quarter end processing jobs for branches and Corporate business units. Follows documented procedures for consistent resolution of issues.

Executes routine processing jobs utilizing menu options to create encrypted media files for federal, state and local taxing agencies.

Monitors system backups using various backup technologies to ensure critical system data is recoverable.

Performs basic troubleshooting of the event condition to resolve alerts using various software tools and documentation.

Works with Enterprise Support and 3rd Level teams to manage incident and problem tickets to ensure timely resolution of issues.

Prepares backup tapes for offsite storage utilizing media scanning software to ensure availability of tapes for system and data recovery.

Answers incoming Operation Center phone calls, log requests for service, and respond to email inquiries to ensure customer satisfaction.

Category PD&IT  
Position Requirements

Education: Bachelor's Degree in Computer related discipline

Required relevant experience:

Applicant should have experience in monitoring and processing tools.

Applicant must be able to work a variety of shifts in a 24/7 operation.

Applicant should have experience in IT Operations.

Knowledge in Linux and RDP will be a plus

Technical skills:

Good to have experience in 1 or more of the following roles: Operations Center Technician or Engineer (NOC, SOC, or similar) or Level 2 (or higher) Technical Support Professional Managed Service Provider roles

Have a basic understanding of the ITIL Framework, such as but not limited to: Incident Management, Change Management

Good to have experience with an enterprise-class network monitoring system, preferably but not limited to: Nagios, Solarwinds, Datadog, App Dynamics, Splunk, Big Panda

Good to have experience with an industry-recognized ticketing system, preferably but not limited to: o ServiceNow, JIRA, Salesforce

Soft skills:

Must be able to work a variety of shifts in a 24x7x365 operation

Must be well versed in working independently and as part of a team

Should have good communication skills, both verbal and written, to engage in vocal discussion with staff from all levels

Must be able to follow written directions from knowledge base articles to troubleshoot alerts from our monitoring system

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Speaking - Talking to others to convey information effectively.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Active Learning - Understanding the implications of new information for both current and future problem- solving and decision-making.  

Open Date 9/29/2023  
Close Date  
Full-Time/Part-Time Full-Time  
Created By Sandeep Sharma  
Hiring Manager(s) Santanu Chatterjee  
Req Open Date None Specified 

Req Open Date None Specified 

This position is currently not accepting applications.

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