Education: Bachelor's Degree in Computer related discipline
Required relevant experience:
Applicant should have experience in monitoring and processing tools.
Applicant must be able to work a variety of shifts in a 24/7 operation.
Applicant should have experience in IT Operations.
Knowledge in Linux and RDP will be a plus
Technical skills:
Good to have experience in 1 or more of the following roles: Operations Center Technician or Engineer (NOC, SOC, or similar) or Level 2 (or higher) Technical Support Professional Managed Service Provider roles
Have a basic understanding of the ITIL Framework, such as but not limited to: Incident Management, Change Management
Good to have experience with an enterprise-class network monitoring system, preferably but not limited to: Nagios, Solarwinds, Datadog, App Dynamics, Splunk, Big Panda
Good to have experience with an industry-recognized ticketing system, preferably but not limited to: o ServiceNow, JIRA, Salesforce
Soft skills:
Must be able to work a variety of shifts in a 24x7x365 operation
Must be well versed in working independently and as part of a team
Should have good communication skills, both verbal and written, to engage in vocal discussion with staff from all levels
Must be able to follow written directions from knowledge base articles to troubleshoot alerts from our monitoring system
English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Writing - Communicating effectively in writing as appropriate for the needs of the audience.
Speaking - Talking to others to convey information effectively.
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Active Learning - Understanding the implications of new information for both current and future problem- solving and decision-making.
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