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Title

Vermont Veterans Dental Care Outreach Specialist 

Category Administration  
Description

Established in 2006, Interactive Government Holdings, Inc. (IGH) is a leading professional services and technology provider to the Federal government. We are a growing government contractor seeking to add staff to assume dynamic roles in support of our customers and company performance. Our mission is to serve our men and women in uniform, and their families, globally and their support systems locally. We utilize strategy, data science and technology to make the programs we execute more efficient for the people our programs serve. IGH has a national and international contract staff as well as a HQ team in Springfield, Virginia. IGH has consistently been ranked as one of America's Fastest Growing Private Companies by Inc. Magazine. We are proud of our ability to shape tomorrow, while ensuring all carry out their critical missions and tasks today.

Interactive Government Holdings (IGH) is seeking qualified, trained and capable individual to serve as a Veterans Dental Care Outreach Specialist with the Vermont Veterans Outreach Program.

The Vermont Veterans Outreach (VVO) Program functions to identify Veterans and their families in need of assistance, initiates support plans if requested by the Veteran and works with the Veteran and their family to educate and connect them with existing programs (national, state and local) that can assist them with their needs for medical care and/or services. This program does not replace functions performed by service or benefit organizations, but instead, is set up to assist Veterans in identifying their support requirements, matching and connecting them with organizations that can meet their needs. Special focus is on the wellbeing of all era Veterans (WWII thru current conflicts) who have deployed.

 
Position Requirements

Promote awareness of new program offering preventative and diagnostic dental services for Veterans not eligible for VA dental services via Vermont Federal Qualified Health Centers (FQHC) and advise individual Veterans on how to access the program, in order to optimize program uptake. Note in case records when referred for dental services to track the number of veterans served. Include dental referral category in Monthly Status Report.

In response to referrals or requests direct from Veterans for information or support, evaluate needs, identify relevant resources, and help Veterans connect with those resources. Refer veterans in crisis to appropriate crisis community care. If services are rendered and as needed, conduct follow up to identify and track any additional service requirements. Request customer satisfaction surveys to be completed by all Veterans.

Establish Veteran case records for each Veteran for whom assistance may be needed. Case records should note any specific concerns or vulnerabilities that have been identified, support (including referrals) provided, progress on previous support requests, and new areas (if any) where assistance may be needed. Case records should be established and updated within one week of contact with the Veteran or their family.

Assist Veterans, including walk-ins and referrals from SFPD, community and medical partners, with effectively navigating Veterans Health Administration and Veterans Benefits Administration processes.

Serve as VA benefits/healthcare subject matter expert and provide information and referrals to Veterans at unit-level Soldier Readiness Check/Soldier Readiness Processing (SRC/SRP) functions.

Identify statewide community events that provide the VVO team with opportunities to network with veterans.

Maintain VVO group forums on a variety of social media platforms in support of Vermont’s veterans.

Provide appropriate content updates (e.g., new information on existing programs resources, upcoming events and activities for Veterans, information on legislation that may impact Veterans, Veterans’ benefits information), to SFPD for OSFPD website and applicable social media as needed but not less than monthly.

Skills / Education:

  • High School diploma and demonstrated practical experience in the area(s) of expertise required by the technical specifications.
  • Demonstrated capability in program / project coordination applications with three years’ experience.
  • Demonstrated experience with military family benefits and familiarity with military family challenges is highly desired.
  • Demonstrated knowledge of the following programs:
    • Family Readiness Program (AR/NGB 600-12)
    • Suicide Prevention and Awareness Programs
    • Resiliency programs
    • Sexual Harassment Assault Response and Prevention Programs
  • Skilled in oral and written communication to convey information, explain issues to management, individuals and/or groups to accept a position or recommendations and accomplish objectives with which they might initially disagree or are hesitant to accept.
  • Ability to work independently in a Telework environment.

Other competencies, Experience & Knowledge:

  • Proficient experience with Microsoft Office 365 Suite of Products
  • Experience with performing daily work on Government and National Guard Bureau computer systems.
  • This position requires a Secret Security Clearance
  • This position is contingent upon award of a contract.

    Promote awareness of new program offering preventative and diagnostic dental services for Veterans not eligible for VA dental services via Vermont Federal Qualified Health Centers (FQHC) and advise individual Veterans on how to access the program, in order to optimize program uptake. Note in case records when referred for dental services to track the number of veterans served. Include dental referral category in Monthly Status Report.

    In response to referrals or requests direct from Veterans for information or support, evaluate needs, identify relevant resources, and help Veterans connect with those resources. Refer veterans in crisis to appropriate crisis community care. If services are rendered and as needed, conduct follow up to identify and track any additional service requirements. Request customer satisfaction surveys to be completed by all Veterans.

    Establish Veteran case records for each Veteran for whom assistance may be needed. Case records should note any specific concerns or vulnerabilities that have been identified, support (including referrals) provided, progress on previous support requests, and new areas (if any) where assistance may be needed. Case records should be established and updated within one week of contact with the Veteran or their family.

    Assist Veterans, including walk-ins and referrals from SFPD, community and medical partners, with effectively navigating Veterans Health Administration and Veterans Benefits Administration processes.

    Serve as VA benefits/healthcare subject matter expert and provide information and referrals to Veterans at unit-level Soldier Readiness Check/Soldier Readiness Processing (SRC/SRP) functions.

    Identify statewide community events that provide the VVO team with opportunities to network with veterans.

    Maintain VVO group forums on a variety of social media platforms in support of Vermont’s veterans.

    Provide appropriate content updates (e.g., new information on existing programs resources, upcoming events and activities for Veterans, information on legislation that may impact Veterans, Veterans’ benefits information), to SFPD for OSFPD website and applicable social media as needed but not less than monthly.

    Skills / Education:

  • High School diploma and demonstrated practical experience in the area(s) of expertise required by the technical specifications.
  • Demonstrated capability in program / project coordination applications with three years’ experience.
  • Demonstrated experience with military family benefits and familiarity with military family challenges is highly desired.
  • Demonstrated knowledge of the following programs:
    • Family Readiness Program (AR/NGB 600-12)
    • Suicide Prevention and Awareness Programs
    • Resiliency programs
    • Sexual Harassment Assault Response and Prevention Programs
  • Skilled in oral and written communication to convey information, explain issues to management, individuals and/or groups to accept a position or recommendations and accomplish objectives with which they might initially disagree or are hesitant to accept.
  • Ability to work independently in a Telework environment.
  • Other competencies, Experience & Knowledge:

  • Proficient experience with Microsoft Office 365 Suite of Products
  • Experience with performing daily work on Government and National Guard Bureau computer systems.
  • This position requires a Secret Security Clearance
  • This position is contingent upon award of a contract.
 
Full-Time/Part-Time Full-Time  
Compensation  
Position Vermont Veterans Dental Care Outreach Specialist  
Close Date  
Open Date 9/26/2023  
Location Vermont  
About the Organization  

This position is currently not accepting applications.

To search for an open position, please go to http://InteractiveGovernmentHoldings.appone.com



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