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Member Solutions Manager (Collections) 


Are you looking for an organization that values your experience? Are you a skilled Collections Professional ready to take your career to the next level? If so, keep reading!

Tropical FCU (TFCU) is a Sun-Sentinel Top Workplace SIX years in a row. Join us for a great employee experience focused on engaging employees and members alike.

Individuals in this role are responsible for organizing, planning, supervising, and directing the activities of the Collections Department. Supports demonstrates and promotes the credit union service culture. Manages and coordinates the collection activities of the Credit Union to ensure departmental and Credit Union strategic and business goals are met or exceeded. Ensures Collection activities follow state and federal regulations and TFCU policies and procedures. Individuals in the job are responsible for assisting Tropical Financial Credit Union in the achievement of its purpose of guiding members successfully through the financial marketplace.


Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Create and implement strategies to increase the number of successful collections on outstanding debt.
  • Develop goals that complement the primary business goals of the company and coordinate staff to continually meet and exceed goals. Through tracking and review of agent collection data, consistently coaches the team to meet and exceed collection goals.   Monitors progress and holds all associates accountable for said goals.
  • Manages the relationship and responsibilities of the third-party collection resource. Ensures third-party is managing the activities, obtaining payments/solutions, in compliance with TFCU philosophy and state and federal regulations.
  • Reviews and analyzes delinquent loan/negative share accounts for charge-off recommendation as per policy to the Credit Risk Manager for Delinquent Loan Committee/Sr.MGMT monthly review. Ensures accounts are charged off per the approved policy, procedures and codes
  • Manages the Courtesy Pay collection program administration and coordinates the collection procedures, charge-off, and recovery process. 
  • Assigns and/or assists with the designation of accounts to outside collection agencies and manages the relationships in compliance with TFCU philosophy and state and federal regulations.
  • Responsible for recommending real estate modifications, workouts, troubled debt restructures (TDR), and foreclosures. Determines the member’s ability to meet repayment terms and considers the net present value in concluding the final recommendation toward modification, collateral disposition, or charge-off.
  • Evaluate and approve payment deferment requests. Oversees and provides approval for loan restructuring to members based on analysis of member repayment capacity and willingness. 
  • Responsible for the communication of monthly reports to the Credit Risk Manager for the lending committee meetings needed for charge-off recommendations.
  • Reviews accounts for charge off monthly and provide support to Management when required in the preparation of monthly reports.  Provides feedback on underwriting issues to Credit Risk Manager, VP, Controller and VP of Lending.
  • Conducts monthly charge-off meetings with collectors.  Ensures that all appropriate collection activity has taken place prior to charge-off.
  • Oversees that Tax Levis and Writ of Garnishments are processed in a timely manner.
  • Performs other duties as required with or without accommodation.

We offer Excellent Benefits such as:

  • Medical, Rx, Dental, and Vision Insurance
  • Retirement Profit Sharing 401K Plan
  • Accident, Cancer and Hospital Indemnity Plan
  • Prepaid Legal
  • Voluntary Life Insurance
  • Pet Discount Program
  • Paid Time Off/ 11 Paid Holidays
  • Tuition Reimbursement/Student Loan Paydown Program
  • And so much more!
Position Requirements

Education and/or Experience

  • Five years of experience in all aspects of collections in a credit union or bank. This includes risk management, consumer, real estate, and bankruptcy and working with auditors and examiners.
  • Three years of leadership experience is required.
  • High school diploma or general education (GED) is required.
  • Bachelor's degree in Business, or a related field. Master's degree preferred.


  • Familiarity with the collection platforms.
  • Analytical mindset with the capability to gather and interpret data for strategic decision-making.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Must work well in a team and collaborate with other departments, managers, and our outside resource partners.
  • Ability to lead meetings, initiate and implement multiple, collection projects.
  • Ability to write reports, business correspondence, and procedure manuals. 
  • Ability to effectively present information and respond to questions from groups of managers, members, and the outside resource partners
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Exempt  
Location Miramar - Headquarters  
About the Organization Tropical is a not-for-profit, member-owned and member operated financial cooperative, serving South Florida since 1935. We operate a fun, and family-oriented work environment where every employee has the opportunity to learn and grow in their career and move up within the organization. It's an organization that values your contributions and rewards you for your performance. TFCU has proven to be an organization that is dedicated not only to TFCU's success, but the success of its employees and the financial success of our members.  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

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