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Jr. Exchange Associate  


Prolific 1 is the largest ticketing distribution company in the United States with millions of tickets sold each year. Join our team of results-driven professionals with a passion for live entertainment! If you enjoy sports, music, or theatre and would like to incorporate that into your career, Prolific 1 is the perfect place for you!

  • Just a few of the perks we offer:
  • Flexibility with hybrid/remote scheduling
  • Generous benefits including Mental Health days
  • Complimentary or discounted event tickets
  • Company outings, parties, and onsite happy hours
  • Onsite amenities such as our staff cafeteria which offers FREE hot breakfast and lunch daily, Free onsite fitness center, community garden, animal sanctuary, laundry services and more!

We are seeking a Jr. Exchange Associate to assist the Exchange Team with orders for all our exchanges. The associate will ensure all orders are processed quickly and accurately, while communicating by phone and email with the exchanges as needed to resolve sales issues. The associate will also assist other operations teams with tasks as needed. Ideal candidates will enjoy working in a fast-paced environment, be critical thinkers who possess an acumen for problem solving and have keen attention to detail.

Primary Responsibilities:

• Utilize software to monitor and process orders
• Assist exchanges by phone/email on previously placed orders
• Troubleshoot and resolve order issues
• Utilize software programs to fulfill orders as needed
• Provide additional operational support when needed

Position Requirements

Required Skills:

  • Proficient computer skills
  • Attention to detail
  • Strong critical thinking and problem solving skills
  • Strong communication skills- B2B phones and email
  • Able to multi-task while prioritizing responsibilities

Required Experience:

  • 1+ years of experience utilizing computers in a professional environment
  • Proficiency with MS Office applications (i.e., Excel, Outlook, Word)
  • Industry experience andf working in an office environment preferred

Regular Work Hours:

  • Mon, Wed, Fri, Sat & Sun: 2:00 PM - 11:00 PM (hour lunch) OR 2:30 PM - 11:00 PM (half hour lunch)
  • OFF Tuesday and Thursday
  • Open to a fully remote schedule




Full-Time/Part-Time Full-Time  
Shift Second  
Division EventVest  
Exempt/Non-Exempt Non-Exempt  
Req Number OPE-23-00047  
Location Hartford County - EV  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

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