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I.T. Support Tech I 


Provide 1st level technical support to the end user for the diagnosis and resolution of hardware and software related issues within the City of Thomasville and other support cities/organizations.  Responsible for all client-side line of business applications.

Provides 1st level technical support and resolution to computer problems related to hardware/software, applications, peripherals, and data connections.

Responsible for all 1st levels of support for client-side line of business applications.

Utilize ManageEngine ServiceDesk to log all support issues.

Ability to troubleshoot, analyze and resolve desktop computer and printer problems; correct and report any anomalies.

Assists in analysis of new software/hardware.

Assist in installs and coordinate installation of PCs, workstation operating systems and application software.

Assist in maintaining computers and related equipment in computer lab.

Ability to install, relocate, and perform operational checks on computer equipment.

Conduct yearly inventory of all network attached client devices. 

Position Requirements

Must have a high school diploma or equivalent.

Must have a minimum of two years’ experience as IT Support Technician.

Must have the capability to obtain Microsoft Entry Level Certification within the first year of employment.

Must have the ability to communicate effectively with both internal and external customers.

Must possess good oral/written communication skills.

Physical/Environmental Requirements Mobility to work in typical office settings using standard office equipment is required. In addition, vision to read printed materials and computer screen and hearing and speech to communicate in person or over the telephone.  
Location City of Thomasville  
About the Organization Our Vision

A progressive and unified community providing an inviting place to live, work, play and prosper.

Our Mission

In partnership with our community, Team Thomasville will deliver excellent and dependable public services while building trusting relationships through openness, inclusion and innovation.

Our Values

Trustworthy & Dependable
We are dedicated to provide reliable services to our citizens and community.

Equal & Inclusive
We will empower a diverse and progressive culture to strengthen community partnerships.

Accountability & Transparent
We will maintain business practices that build community trust with openness, integrity and accountability.

Modern & Innovative
We will execute creative plans and innovative strategies to bring sustainable growth to our entire community.  

This position is currently not accepting applications.

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