Share Email Opening

Customer Care Representative 


Wyandot BHN is seeking a dedicated Customer Care Representative to ensure an exceptional experience to our guests. The position supports the organization by answering phones, scheduling appointments, greeting visitors, and processing mail. 


Responsible to make reminder calls to clients for clinic appointments and accurately document activity in client chart.

Responsible to answer incoming coming calls and route calls appropriately. Answers calls in 3 rings or less while maintaining an abandon call ratio under 3%.

Efficiently receives guest and notifies appropriate staff of their arrival.

Responsible for the review of client walk in sheets to ensure clients requesting crisis services are routed to appropriate provider and verifies insurance.

Responsible to communicate wait times to walk in clients and/or provide options for scheduling.

Responsible to collect copays and/or self-pay fees from clients as they check in.

Responsible to collect and maintain accurate insurance and contact information. Make necessary updates to the client chart and send insurance cards to med records for scanning to the chart.

Communicates cancellations to staff and clients.

Must be able to learn specific operation and scheduling requirements of multiple locations. 

Responsible to verify and update clients insurance on line or by phone on routine basis.

May assist with the identification of hazards or safety issues in or around the building.

Handles information as appropriate, maintaining confidentiality to Center standards.

Processes and distributes incoming and outgoing mail in a timely manner.


Bi-Lingual preferred.

Intermediate knowledge of Microsoft Office products.

Must have transportation, valid driver’s license and clean driving record in order to meet the needs of the organization.

Communicate in a direct and appropriate manner to staff, consumers and other service providers.

Ability to handle information in a confidential and consistent manner according to HIPPA standards.

Ability to work independently or with others.

Demonstrated accuracy with detailed work.

Monday through Friday, hours between 8:00am and 7:00pm as needed

Position Requirements  
Full-Time/Part-Time Full-Time  
Shift Days  
Hours Schedule is Monday - Friday and performed between the hours of 8:00 am to 7:00 pm and is based on needs of facility supported.  
Pay Range $18.00 per hour  
Division Wyandot Behavioral Health Network, Inc.  
Number of Openings 3  
About the Organization Wyandot Behavioral Health Network (Wyandot BHN) is a family of organizations serving the behavioral health needs of Wyandotte County, Kansas, and beyond.

Our network of organizations provides resources for adults, children and families in need of behavioral health services; individuals experiencing homelessness; assistance with housing, employment, and other needs.

Wyandot BHN organizations include:

• Kim Wilson Housing, Inc. - Supportive housing program
• RSI - 24/7 Crisis Center
• PACES - Children & adolescents behavioral health care center
• Wyandot Center - Adult behavioral health care center  
EOE Statement Wyandot Behavioral Health Network's family of organizations: Kim Wilson Housing, PACES, RSI and Wyandot Center is an Equal Opportunity Employer.

It is the policy of Wyandot Behavioral Health Network to provide equal employment opportunity to all persons, regardless of race, color, religion, national origin, ancestry, sex/gender (to include orientation, identity or expression), disability, handicap, age, or any other basis prohibited by law. Any act of retaliation or discrimination against any person who has filed a complaint or assisted or participated in any investigation involving a complaint is prohibited.

This position is currently not accepting applications.

To search for an open position, please go to


Other Jobs Within Same Category
Case Manager - Adult in Kansas City, KS
Posted on: 12/5/2023
[Apply Now]

Crisis Department Manager in Kansas City, KS
Posted on: 11/29/2023
[Apply Now]

Manager of Assertive Community Treatment (ACT) Team in Kansas City, KS
Posted on: 11/29/2023
[Apply Now]

Training Specialist in Kansas City, KS
Posted on: 11/28/2023
[Apply Now]

Therapist- ACT Team in Kansas City, KS
Posted on: 11/22/2023
[Apply Now]

Other Jobs Within 60 Miles
Psychiatrist - Adult in Kansas City, KS
Posted on: 2/24/2023
[Apply Now]

Case Manager - Youth - Team 1, 2 & 7 in Kansas City, KS
Posted on: 6/21/2023
[Apply Now]

Case Manager - Youth - Teams 1, 2, & 7 Bilingual in Kansas City, KS
Posted on: 3/29/2023
[Apply Now]

Auditor in Kansas City, KS
Posted on: 5/8/2023
[Apply Now]

Mental Health Technician - Adult in Kansas City, KS
Posted on: 11/8/2023
[Apply Now]


Click here for technical assistance.