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Call Center Member Service Representative (Part Time - Hybrid) 


Are you looking for an organization that values your experience? Are you a skilled customer service professional ready to take your career to the next level? If so, keep reading!  

Tropical FCU (TFCU) is a Sun-Sentinel Top Workplace SIX years in a row. Join us for a great employee experience focused on engaging employees and members alike.

The part-time Member Service Representative position is a great opportunity for someone who wants flexibility in their worklife.  In this role you will be responsible for providing quality member-focused service via inbound and outbound telephone calls. Provides information to members/potential members in an accurate and efficient manner, answers questions and inquiries, troubleshoots problems, handles complaints, and cross-sells products and services. Individuals in the job are responsible for assisting Tropical Financial Credit Union in the achievement of its purpose of guiding members successfully through the financial marketplace.



  • Identify and resolve Member issues
  • Cross-sell Credit Union products and services
  • Provide service that meets the Service Standards defined by Tropical Financial Credit Union as measured by the Net Promoter Score survey; annual goals are established through the Performance Management Process.
  • Support and provide superior service via phone, fax, or email as a receiver and caller.
  • Use questioning and listening skills that support effective telephone communication.
  • Use an effective approach to handle special telephone tasks like call transfer, taking messages, callbacks, holds, interruptions, and unintentional disconnects.
  • Understands the impact of attitude in handling calls professionally.
  • Contact members as necessary.
  • Assist with sales calls for new deposit/loan business
  • Meet all goals as defined in the individual’s performance appraisal.
  • Processes non-cash teller transactions such as transfers, withdrawals, loan payments, etc.


  • Originate consumer loans
  • Mortgage referrals to the Mortgage Loan Officer


  • Ensure compliance with Credit Union policies and procedures
  • Ensure compliance with State and Federal regulations
  • Ensure total data/document integrity
  • Self-learn / knowledge of Word, Excel
  • Attend educational / training seminars
  • Provide telephone coverage as required

We offer Excellent Benefits such as:

  • Dental, and Vision Insurance
  • Retirement Profit Sharing 401K Plan
  • Accident, Cancer and Hospital Indemnity Plan
  • Prepaid Legal
  • Voluntary Life Insurance
  • Pet Discount Program
  • Paid Time Off/ 11 Paid Holidays
  • Tuition Reimbursement/Student Loan Paydown Program
  • And so much more!
Position Requirements


  • High school education or equivalent preferred
  • 2 years of relevant Financial Services experience
  • 3 years of customer service experience
  • 1-year experience in a call/contact center
  • Proven organizational skills
  • Ability to analyze financial data
  • Motivator and team player
  • Knowledge of Credit Union products and services
  • Working knowledge of computers
  • Strong clerical skills

All of the above duties are subject to reasonable accommodation. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be required to perform job-related tasks, duties, and /or responsibilities other than those specifically presented in this description.

An EEOC Employer.

Full-Time/Part-Time Part-Time  
Exempt/Non-Exempt Non-Exempt  
Location Miramar - Headquarters  
About the Organization Tropical is a not-for-profit, member-owned and member operated financial cooperative, serving South Florida since 1935. We operate a fun, and family-oriented work environment where every employee has the opportunity to learn and grow in their career and move up within the organization. It's an organization that values your contributions and rewards you for your performance. TFCU has proven to be an organization that is dedicated not only to TFCU's success, but the success of its employees and the financial success of our members.  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

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